operations manager personnel manager resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

OPERATIONS MANAGEMENT | TEAM LEADERSHIP | PROGRAM STRATEGIST Well-respected and results-driven Operations Director offering over 20 years of diversified expertise in strategic planning and prioritization, program management, operational leadership, budgetary oversight, employee training and development, and project management. Recognized as a positive and communicative leader; fully adept at optimizing operational performance, overcoming systemic challenges, and continually driving positive organizational change. Proven track record of success gained while serving as a senior member of the U.S. Army Special Forces (Green Berets); a unique leadership role requiring an ability to assess challenges, implement strategic plans, and manage ambiguity in challenging, rapid- change environments. Active TS/SCI Clearance.

  • Project management
  • Personnel management
  • Human resources
  • Policies and procedures implementation
  • Employee training
  • Process improvement strategies
  • Team Building/Leadership
  • Administrative
  • Instructor
  • Leadership
  • Windows OS and all associated software and applications to include Microsoft Office Suite.
  • Business plans
  • Coaching
  • Decision-making
  • Directing
  • Forecasting
  • Innovation
  • Director
  • Microsoft Office Suite
  • Windows OS
  • Organizational
  • Personnel
  • Research
  • Strategic
  • Strategic planning
Education and Training
Fayetteville Technical Community College Fayetteville, North Carolina Expected in 12/2016 Associate of Arts (A.A) : General Studies - GPA :
Oklahoma State University Institute of Technology - Okmulgee Okmulgee, OK Expected in : Computer Science - GPA :

(82 Credit Hours)


U.S. Army Special Forces: Basic Instructor Training Certification (2013) Advanced Military Free Fall Certification (2013); Military Free Fall Re-certification (2012); Jump Master Certification (2012) U.S. Army Senior Leaders Course (2012) U.S. Special Forces Target Interdiction Course (2011) U.S. Army Special Forces Qualification Course (2007- 2008) U.S. Army Advanced Leader Course (2006)/ Basic Leader Course (2004) U.S. Army Airborne School (2001)

United States Special Operations Command North - Operations Manager/Personnel Manager
City, STATE, 07/2018 - Current
  • Hand-selected to serve as the Operations and Personnel Manager for the U.S Special Operations Command North (SOCNORTH); an organization initially established in 2012 by the Secretary of Defense in response to asymmetric threats to the United States.
  • Regularly develop, implement, and synchronize strategic business plans and operations in support of long-term organizational goals and objectives.
  • Oversee a $1.7M capital asset portfolio comprised of division resources, assigned facilities, and military equipment.
  • Concurrently manage all administrative, human resources, and employee training and development initiatives for 183 military and civilian staff members.
  • Provided critical mission support leading up to and during a national emergency reaction exercise; coordinating activities between SOCNORTH's Crisis Response Team; U.S. Northern Command; and federal, state, and local inter-agency partners.
  • Earned recognition from senior leadership for effectively "transforming the Command within months of arrival" through the creation of sustainable mission support models.
  • Formed a new operations planning team that streamlined personnel and resource readiness practices leading to a 75% increase in organizational response times and unit deployment capabilities in protection of the Homeland.
  • Introduced several U.S. Army-sponsored culture-building programs designed to promote social-emotional wellness and community connection for employees and their families.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Transitioning from active service and available for employment January 2021.
U.S. Army Special Forces - Operations Manager/Personnel Manager
City, STATE, 08/2016 - 07/2018
  • Requested by leadership to oversee a series of high-profile assignments as a Non-Commissioned Officer in Charge of a 12-man U.S. Army Special Forces team.
  • Developed a comprehensive foreign internal defense framework that led to the successful execution of 8 highly-complex special operations missions in less than 10 days -- an accomplishment requiring precision planning, research, and analysis.
  • Authored and formally presented multiple high-level briefings to senior military officials and other distinguished visitors to include former U.S. Congressman Frank LoBiondo of New Jersey.
  • Deployed to Niger, Africa to serve as a Ground Force Commander; overseeing the establishment and management of a base camp that housed 58 military and contracted personnel for five months.
  • Developed a specialized training program for Officers and Non-Commissioned Officers within Niger's Premiere Counter-terrorism Unit that culminated in the successful execution of 50+ Nigerian-led operations to disrupt terrorist networks in-country.
  • Managed day-to-day operations, including supervision and assignment delegation for a 12-member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Special Forces Military Free Fall School - Program Director/Senior Instructor
City, STATE, 10/2012 - 08/2016
  • Initially selected to serve as a Senior/Chief instructor for the U.S. Military Free Fall School; a premiere training institution best known for certifying military specialists in high altitude low opening (HALO) Military Free Fall parachuting.
  • Facilitated training and supervised Free Fall jumps (both day and night); consistently providing both coaching and mentorship to expand student confidence and skill competencies.
  • Efforts led to an astounding 90%+ graduation rate.
  • Promoted to serve as the Program's (2013) and then Program Director (2015) with ultimate responsibility for directing a staff of 62 to include a 9-person "innovation" committee as well as 40 Instructors charged in educating 800+ students annually.
  • Managed over $1.2M in capital assets that included two separate training facilities, $350K in communications and parachuting equipment, and $150K in military vehicles.
  • Co-authored a new Military Free Fall training manual focused on evolving military requirements and changes in the battlespace; effectively expanding the school's ability to adapt and improve training for a 21st-century force.
  • Vetted and implemented a new parachute system that was quickly employed across the United States Special Operations Command enterprise.
  • Analyzed and projected future training requirements for Fiscal Year '17 and '18 that enhanced budgetary and resourcing forecasting capabilities.
  • Calmly executed a real-world student evacuation from a malfunctioning plane while in flight with zero injuries or loss of life.
U.S. Army Special Forces - Senior Member/Assistance Operations
City, STATE, 03/2008 - 10/2012
  • Served and the assistance operations Sergeant and Senior weapons specialist of an independently-operating team of 12 deployable Special Forces soldiers at a moment's notice to some of the most challenging environments across the globe.
  • Counseled the Commander on weapons systems, Free Fall operations, and strategic planning to enable rapid decision-making.
  • Provided budgetary oversight for deployment-related operating expense funds valued over $60K+.
  • Facilitated highly-specialized military training to foreign partners in remote field environments on topics to include basic to advanced marksmanship and other special operations tactics.
  • Advised and assisted a team of 64 Afghanistan National Army Commandos (similar in training to U.S. Army Rangers) through 34 high-risk patrol operations during Operation Enduring Freedom.
  • Formally represented the 3rd Special Forces Group as an official liaison to U.S. Army Headquarters, the U.S. Special Operations Command, multiple U.S. Embassies abroad, and actively-deployed 3rd Special Forces teams.
  • Coordinated group communications detailing higher headquarter orders for upcoming deployments or military exercises both stateside and abroad.
  • Project-managed a group-level deployment and reintegration program for 360 Soldiers traveling to and from Afghanistan during Operation Enduring Freedom.
  • Assignment required extensive planning and logistical coordination between hundreds of organizational touch-points.
  • Oversaw the development and implementation of a pre-mission training concept for 418 U.S. Special Forces Soldiers prior to their deployment to the Middle East.

  • Successfully completed senior-level coursework in organizational leadership, risk management, project management, strategic planning, instructional methodologies, and executive decision-making with the U.S.
  • Army and the U.S. Army Special Forces.
  • Joint Special Operations University: Theater Special Operations Command Staff Education Course (2018).
Additional Information
  • MILITARY AWARDS, HONORS, AND COMMENDATIONS , Recipient of numerous awards, honors, and commendations in recognition of strong leadership skills, exceptional contributions, and bravery in combat to include two Bronze Star Medals, the U.S. Army Meritorious Service Medal, Army Commendation Medal, Valorous Unit Award, Afghanistan Campaign Medal, Iraq Campaign Medal; National Defense Service Medal, Global War on Terrorism Medal, and the NATO Medal, amongst others. OTHER RELEVANT INFORMATION , Security Clearance: Active TS/SCI Clearance.

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Oklahoma State University Institute of Technology - Okmulgee

Job Titles Held:

  • Operations Manager/Personnel Manager
  • Operations Manager/Personnel Manager
  • Program Director/Senior Instructor
  • Senior Member/Assistance Operations


  • Associate of Arts (A.A)
  • Some College (No Degree)

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