Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Focus
Versatile Operations/Program Manager with extensive development and management experience in operations, data analysis, and regulatory affairs in multiple industries driving cost savings and increased revenues. Hands on leader with excellent analytical, negotiation, and training and development skills. Extensive experience in personal and work place safety leadership. Diverse systems experience including SAP and Ariba.
Summary of Skills

Microsoft Office: Word, Excel, PowerPoint, Outlook; Lotus Notes, SAP, Ariba

Professional Experience
Operations Manager/Owner, 03/2014 - 11/2014
Caterpillar Fl, FL,
  • Formed mitigation and restoration service company and managed all area of the business including sales, marketing, and field operations.
  • Completed inspections of residential and commercial properties for the purpose of estimating damages.
  • Led flood damage and mold restoration projects from initial evaluations to completion resulting in complete customer satisfaction.
Programs Manager, 01/2008 - 01/2013
Brown & Brown, Inc. Las Vegas, NV,
  • Managed Regulatory Affairs REACh (European Framework Legislations Registration, Evaluation, Authorization and Restriction of Chemicals) activities in North America for S&L.
  • Led activities to register raw materials with the European Union (EU) to meet regulatory compliance to ensure the corporation the right to operate, avoiding costly penalties, fines and production delays.
  • Created and maintained master raw materials lists for all business units tracking registration compliance.
  • Data was used to develop corporate REACh database.
  • Realized $300,000 in hard and soft savings.
  • Led Railcar and ISO container fleet as Bulk Equipment Quality Assurance Manager.
  • Managed and maintained repair Standard Operating Procedure manuals.
  • Managed estimate approval and process.
  • Led quality incident reporting, provided incident lead investigation, and audited depot qualifications and service billing which resulted in savings of $450,000.
  • Led initiative identifying and developing strategic and change management solutions.
  • Achieved process improvements and operational savings in the Requisition to Pay segment of SAP.
  • Led, developed and maintained SAP training program which standardized the way all services and raw materials are sourced.
  • Developed and implemented North American S&L systems as Collaboration Leader migrating users from Lotus Notes to Microsoft Outlook and SharePoint.
  • Identified inadequate hardware and software available and developed system to upgrade both.
  • Improved quality of communications enabling colleagues to migrate to new system with minimal costly technical assistance.
  • Developed training courses and delivered to organization in multiple venues.
  • S&L Emergency Response Leader and Safety Team co-captain.
  • Established training programs for fire extinguisher use, internal auditing, and evacuation policy and procedure.
  • Technical Representative Packaging and Industrial Polymer (P&IP).
Technical Representative, 2003 - 2008
DuPont Packaging & Industrial Polymers , ,
  • Provided technical and sales support of ethylene co-polymer resins in the automotive, sporting goods and cosmetic industries.
  • Established and implemented color match, weathering protocol and validation of custom colors for Surlyn Reflections growing markets resulting in $1,500, 000 increased sales.
  • Increased gross contribution $390,000 at major customer using as Six Sigma methodology.
  • Developed 25 technical and training presentations for external customers and internal personnel.
  • Directed and completed over fifty processing trials at customer sites in support of both established and new markets.
  • Led technical program resulting in retention of 70,000,000 pounds of volume by replacing an obsolete component in an existing grade with a readily available and improved component.
  • Realized savings of $750,000.
  • Served as a liaison between sales, supply chain, manufacturing and research and development to maintain market share.
Technical Assistant, 1996 - 2003
Packaging & Industrial Polymers P&IP , ,
  • Developed processing parameters for injection molded products such as golf balls, cosmetic caps and automotive parts.
  • Set and maintained operating schedules, safety standards, and quality control guidelines.
  • Created and maintained research data for experimental resins as it matriculated from lab samples through commercialization.
  • Shared responsibility of hiring laboratory technicians and subsequent training in proper and safe operation of molding and extrusion equipment.
Masters of Business Administration (MBA): , Expected in
Wilmington College - , DE
GPA: Sigma Beta Delta National Honors Society Academic award winner
Sigma Beta Delta National Honors Society Academic award winner
Bachelor of Science (BS): Business Management, Expected in
Wilmington College - New Castle, DE
GPA: Graduated Summa Cum Laude Delta Epsilon Rho National Honors Society
Business Management Graduated Summa Cum Laude Delta Epsilon Rho National Honors Society
Professional Affiliations
Six Sigma Green Belt certified DuPont emergency response team (22 years) Trained in fire, confined space rescue, hazardous materials, first aid, CPR/AED certified 350+ hours training, Delaware State Fire School

auditing, automotive, billing, change management, color, hardware, CPR, customer satisfaction, database, estimating, first aid, hiring, IP, ISO, Lotus Notes, marketing, market, materials, Excel, Microsoft Office, Microsoft Outlook, Outlook, PowerPoint, Word, Packaging, personnel, presentations, quality, quality control, Quality Assurance, reporting, research, Safety, sales, sales support, SAP, Six Sigma, strategic, supply chain, technical assistance, training programs, upgrade, validation

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School Attended

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  • Wilmington College

Job Titles Held:

  • Operations Manager/Owner
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  • Masters of Business Administration (MBA)
  • Bachelor of Science (BS)

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