Seasoned Operations Manager and team leader with more than 29 years of experience in day-to-day business operations management with strong team working skills
Effective liaison to key clients, accounts and external business stakeholders.
Expertise in scheduling and skilled at seeing the "big picture" while also focusing on the details.
Strong Client and Relationship Management Skills
Strong critical thinking, listening and reasoning skills.
Track record in setting priorities, organization and problem solving skills which support and enable sound decision making,
Ready to tackle new challenges and build success with an exciting organization.
Skills
Operations Management
Business Leadership
Problem Anticipation and Resolution
Decision Making
Ability to handle heavy workload
Microsoft Office, Google Platform, QuickBooks, Salesforce Software
Managed and lead the Territory Operations functions of $32 million in sales.
Provided cross functional team collaboration to sales support for on the road staff of 12, office staff of 20 full time and up to an additional 25 seasonally.
Managed and coordinated photographer scheduling throughout all school program for the Territory, up to 175 photographers daily, 425+ High School / College Senior Accounts, and 1200+ Underclass Accounts.
Managed all operations process, procedures and practices to ensure efficiencies and results against established metrics.
Managed Account Payable / Accounts Receivable teams
Assessed daily work flow and administrative procedures and implemented checks and balances of jobs completion.
Managed the Operations schedule, performance, and payroll while monitoring budgeted labor costs to ensure cost-effective production.
Managed, prioritized as well as balance and execute against multiple projects/priorities simultaneously, working efficiently in a fast-paced environment.
Communicated, implemented, and managed operational processes, procedures and best practices to ensure standardization, compliance and simplification within Operations.
Monitored the Sales support team and sales staff regarding Picture Day planning and preparation to ensure the School's expectations are met or exceeded.
Coordinated and conducted Operations staff meetings weekly to provide Area updates, engage employees, introduce new Operations, Sales and/or Photography initiatives, discuss performance against metrics (wins and opportunities).
Ensured the master calendar and workflow systems are consistently updated and kept in sync.
Oversight of all pre and post Picture Day production and ensured operations processes were consistently and accurately performed, to enable perfect Picture Day execution by Photography teams.
Implemented program changes to identify and quickly resolve root cause issues of bottlenecking production levels pre and post picture day.
Provided feedback to Photography Managers to recognize wins and address opportunities for improvement.
Partnered with Area leadership team to ensure the entire area is aligned on processes and procedures, as well as identifying opportunities to strengthen area performance and implement improvement initiatives
Performed administrative functions (e.g., ensuring compliance, ordering supplies, approving time records) accurately by established deadlines.
Partnered with Area Managers to recruit, interview, hire, train, and manage 20+ new seasonal office employees, per company guidelines and processes, to build and maintain a high performing team. (e.g., candidate management, onboarding administration, background checks, Form I-9 completion)
Communicated and ensured compliance with all company policies and procedures, as well as addresses non-compliance in a timely and professional manner.
Office Manager - RI Territory (NE, Secondary), 06/1998 - 07/2002 Lifetouch National School Studios Inc. – City, STATE,
Managed office inventory activities by ordering and requisitions and stocking and shipment receiving.
Recruited, Interviewed, hired office clerical staff and 25+photography assistants
Organized and maintained territory personnel files
Assisted Territory Manager in developing territory policies and procedures, responsible for communicating corporate and territory polices to all new and 30+ office employees
Managed Cash Handling to ensure company compliancy and banking procedures, monitor accuracy of deposits
Communicated with Production Facilities as needed to work through job challenges related to WIP
Monitored territory expense operations including payables, and account receivables
Managed School Service Delivery times for on time stats for specific yearbook deadlines
Monitored schedule and monitored retake dates and make-up assignments of 1200+ underclass accounts in alignment with original service delivery items
Managed yearbook and candid functions and services
Monitored procedures for refund and reorder activities
Production Manager, 08/1994 - 06/1998 TD Brown Studios – City, STATE,
Standardized production procedures, job roles and quality assurance guidelines.
Assessed manufacturing processes and recommended improvements to increase productivity.
Reviewed 300+ film rolls for quality and compliance with company standards.
Education
Bachelor of Arts: Photography, Expected in 05/1992 - University of Massachusetts - Dartmouth - North Dartmouth, MA GPA:
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