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Operations Manager Logistics Manager Customer Service Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-oriented Senior Manager with more than 15 years of experience in 3PL Operations Management, Project management, Continuous Process Improvement Management, Quality Management, Safety Management and Supply Chain & Inventory Management. Expert in identifying problem areas to develop targeted solutions and implement Lean Process Improvements using Six Sigma's DMAIC methodology. Focused on developing value stream mapping to analyze production and improve workflow processes. Well-verse in applying multi-faceted approach to managing Operations, Safety and productivity across multiple locations. Success in B2B and B2C and client management. Experienced in Database Management with program development . Hands-on approach to analysis and handling of data-retention systems. Successful in pinpointing and addressing complex information management systems

Education and Training
Bachelor of Science: Logistics And Supply Chain Management, Expected in
University Of South Carolina - Columbia - Columbia, SC
GPA:
Custom: Lean Sig Sigma Master Black Belt, Expected in 05/2007
University Of South Carolina - Columbia - Columbia, SC
GPA:

Developing and Implementing process improvements.

Bachelor of Science: Information Technology, Expected in
University Of South Carolina - Columbia - Columbia, SC
GPA:
Microsoft SQL: Microsoft SQL, Expected in
York Technical College - Rock Hill, SC
GPA:
Experience
Operations Manager/ Logistics Manager/Customer Service Manager, 03/2016 to 01/2021
Bonded Logistics Inc.City, STATE,
  • Managed Multi operations, provide direct supervision to warehouse supervisors and ensure proper labor and equipment coverage in all areas to complete work on time and provide 100% OTS.
  • Developed project roadmap to define project objectives, timelines and communicated with operations team and management on processes and programs to improve day to day operations.
  • Maintained OSHA logs and regulatory documentation.
  • Provide applicable Health and Safety reports as necessary.
  • Project Owner on Go live projects/ IT resolution.
  • Plan development for a smooth transaction. Monitored post implementation customer expectations and standards
  • Developed and implemented strong training programs and set expectations for all associates, reducing turnover by 64 % within 18 months which increased productivity and accuracy by 42 %.
  • Analyze weekly and monthly P&L statements.
  • Manage in detailed incident investigation and Root Cause Analysis.
  • Drove implementation of new Customer Web Portal, which provided visibility to real time inventory, order status and needed documents. Directly worked with each customer to identify and qualify their needs and customized the web portal to each customer's needs.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans and improve decision-making with real time data.
  • Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
  • Employed Six Sigma standards to save overtime hours for substantial savings in labor costs.
  • Established clear management goals and devised systems to track results for effective decision making and Best In Class Customer service.
  • Provided supply chain support to the industry and business teams, design and engineering of supply chain services that include network analysis, transportation, distribution management, analysis, strategy, multi-client and process management.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
Operations Logistics Manager/Senior Supply Chain Manager, 02/2014 to 03/2016
Paddock Pool And EquipmentCity, STATE,
  • Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
  • Achieved 37% inventory reduction by developing and implementing optimization methodologies
  • Lead by example, encourage a safe working environment, and correct obvious hazards immediately or report them to the proper personnel.
  • Collaborate with senior management and customers to determine their needs and expectations and operate the account to meet those demands
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Mapped and documented processes, identified the process gaps, and implement process improvement.
  • Drove 37% improvement in corporate growth by developing key metrics and applying Lean Six Sigma methodologies.
  • Facilitated change management strategies and incorporated functional area infrastructure to support demand planning and supply initiatives.
  • Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly. .
  • Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
Project Manager/ Lean Six Sigma Black Belt/Warehouse Logistics Manager, 01/1997 to 02/2014
CaterpillarCity, STATE,
  • Developed implementation methodologies to rein in project costs while meeting key milestones. Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Developed and implemented processes for the Rental division that increased utilization and equipment turn around time.
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Increased efficiency by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Formed strategic partnerships, established metrics and participated in complex negotiations.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Managed annual freight budget of $2.5 million.,
  • Negotiated with several different freight companies and received annual contracts resulting in cost savings 41%.
Accomplishments
  • Researched and implemented a small parcel batch picking process improvement. Saved 3.5 hours a day in travel time and eliminated any back up at the shipping station
  • Collaborated with teams to analysis and research to identify top and/ or slow moving products to implement inventory velocity coding to help increase the cube and generate space needed for new product line.
  • Resolved Dock flow issue by redesigning the complete dock flow.
  • Process owner on 16 successful process improvement projects which saved over 2.5 million.
  • Developed and implemented process to capture all component parts for medical kits.
Skills
  • Business process re-engineering
  • Advanced problem solving and resolution
  • Project planning and development
  • Lean Six Sigma Black Belt
  • Safety and compliance with OSHA, Federal & State
  • Project Management & Ownership
  • Technical Support & Problem Resolution
  • JIT (Just in Time)
  • High Level Analysis
  • Startups and turnarounds background
  • Change- Management Control Processes
  • Client liaison and Account management
  • Strategic & Tactical Planning
  • Organization and Time management
  • Workflow Planning and scheduling
  • E-Commerce Management
  • Operational Excellence
  • Transportation management
  • Best In Class Customer Service
  • Employee Relations & Conflict Resolution
  • Risk & Analysis Management
  • Supply Chain Management
  • Critical thinking
  • Purchasing and planning
  • Material Management
  • Cost analysis and savings
  • Policy/Program development
  • Fleet Management
  • Business start up / Go live projects
  • System Integrations
  • Organizational turnaround
  • Team building and Development
  • Quality processes
  • Logistics Management
  • Shipping and receiving operations
  • Agile
  • Financial controls implementation
  • Capital improvement planning
  • Cross-functional team management
  • Profit and loss accountability
  • Mergers and Acquisitions
  • Controls systems enhancement
  • Organizational leadership
  • Cost breakdown analysis
  • Procedure redesign
  • Relationship management
  • Human resource management
  • Knowledge of auditing systems
  • Quality assurance experience
  • Quality improvement strategy
  • ISO 9000 requirements
  • Materials inspection
  • Database design and management
Certifications
  • Project Management Professional (PMP)
  • Six Sigma Black Belt
  • GFSI certification-AIB International
  • SAP - Crystal Reports
  • Total Quality Management
  • Certified Supply Chain Professional (CSCP)
  • MS Occupational Safety & Health Concentration in Environmental Management
  • ServSafe Manager - ANSI
Software
  • WMS Operating systems
  • WMS - Manhattan/Scale superuser/ SCI Cognos / Cadence
  • SAP TM/Oracle
  • Agile Framework
  • Microsoft Office
  • Apteryx / SSIS
  • Power Bi
  • Python
  • Tableau
  • ERP & ERP Systems
  • AutoCAD
  • EDI Transactions/ CDI Transactions
  • Microsoft SQL
  • API
  • Crystal Reports/ Report Builder
Volunteer Experience

Children's Attention Home

  • Big Sister Program

City of Rock Hill Sports Association

  • Coach girls softball - Ages: 5 - 8

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Resume Overview

School Attended
  • University Of South Carolina - Columbia
  • University Of South Carolina - Columbia
  • University Of South Carolina - Columbia
  • York Technical College
Job Titles Held:
  • Operations Manager/ Logistics Manager/Customer Service Manager
  • Operations Logistics Manager/Senior Supply Chain Manager
  • Project Manager/ Lean Six Sigma Black Belt/Warehouse Logistics Manager
Degrees
  • Bachelor of Science
  • Custom
  • Bachelor of Science
  • Microsoft SQL