(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Dedicated Operations Manager with over 12 years experience and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.

  • Budget management, forecasting, project planning and program direction.
  • Cost reduction and containment
  • Systems implementation
  • Team building
  • Customer Service
  • Cross-Functional Collaboration
  • High Work Ethics & Commitment to Excellence
  • Strategic planning

  • Analytical
University of Wyoming Laramie, WY Expected in : - GPA :
  • Assisted in administering $7 million annual budget by performing cost/revenue analysis forecast for short and long-term goals
  • Increased productivity by 10% through well-designed 30, 60, 90 day operating plan implementation and daily review.
  • Spearheaded an employee engagement program, resulting in a 10% decrease in annual employee turnover. Mentored selective employees through career development disciplines, identifying management candidates.
  • Recipient –Star Award. Recognized for enhanced service and profitability by year-over-year by 25% across several areas and exemplified spirit of team work.
  • Directed full spectrum of facility programs encompassing response planning and implementation, life-safety, security, transportation and energy conservation.
Church Mutual Insurance Company - Operations Manager/Linehaul Coordinator Operations Manager
Louisville, KY, 2011 - 2013
  • Directed and coordinated the movement of company equipment and linehaul drivers engaged in transporting incoming and outgoing freight shipments to/from other facilities throughout the U.S.
  • Supported and coordinated efforts to achieve service goals by maintaining contact with the facility's Operations team and by establishing relationships with all related departments.
  • Establishes and maintains a good working relationship with contractors by resolving problems in a fair and timely manner.
  • Managed the day-to-day and long-term operations.
  • Supervised a team of (20) direct reports within the hub.
  • Implemented and monitored management operations systems.
  • Responsible for ensuring hub, district and region goals.
  • Motivate, train and mentor individual to achieve personal and organizational goals.
  • Achieving and successfully by maintaining productive goals and reducing overtime by 5%.
Monarch Health Sciences - Product Consultant
City, STATE, 2005 - 2011
  • Supported and provided online tactics such as: social media promotions, emails, and banners, landing pages, e-newsletters.
  • Provided strong leadership, team building and project management skills with more than 50 team members in down line.
  • Increasing profits year over year by 5%-7%.
Federal Express - Station/Operations Manager
City, STATE, 1997 - 2004
  • Managed all locations in western Wyoming with a 400 mile radius, overseeing contracts, budgets, and payroll and vendor relations.
  • Articulated benefits of company to target clients and built relationships across all levels.
  • Supervised all facets of the PM operations of a 136-employee office, supervised directed 35 hourly employees, managed P&L, customer service and quality control.
  • Analyzed and managed costs containment of customer service, road, and administrative hours.
  • Reduced on- road hours and overtime by 15%.

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  • Operations Manager/Linehaul Coordinator Operations Manager
  • Product Consultant
  • Station/Operations Manager


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