Dedicated Operations Manager with over 12 years experience and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.
Highlights
Budget management, forecasting, project planning and program direction.
Cost reduction and containment
Systems implementation
Team building
Customer Service
Cross-Functional Collaboration
High Work Ethics & Commitment to Excellence
Strategic planning
Analytical
Education
University of WyomingLaramie, WYExpected in ā ā: - GPA:
Accomplishments
Assisted in administering $7 million annual budget by performing cost/revenue analysis forecast for short and long-term goals
Increased productivity by 10% through well-designed 30, 60, 90 day operating plan implementation and daily review.
Spearheaded an employee engagement program, resulting in a 10% decrease in annual employee turnover. Mentored selective employees through career development disciplines, identifying management candidates.
Recipient āStar Award. Recognized for enhanced service and profitability by year-over-year by 25% across several areas and exemplified spirit of team work.
Directed full spectrum of facility programs encompassing response planning and implementation, life-safety, security, transportation and energy conservation.
Experience
Church Mutual Insurance Company - Operations Manager/Linehaul Coordinator
Operations Manager Louisville, KY, 2011 - 2013
Directed and coordinated the movement of company equipment and linehaul drivers engaged in transporting incoming and outgoing freight shipments to/from other facilities throughout the U.S.
Supported and coordinated efforts to achieve service goals by maintaining contact with the facility's Operations team and by establishing relationships with all related departments.
Establishes and maintains a good working relationship with contractors by resolving problems in a fair and timely manner.
Managed the day-to-day and long-term operations.
Supervised a team of (20) direct reports within the hub.
Implemented and monitored management operations systems.
Responsible for ensuring hub, district and region goals.
Motivate, train and mentor individual to achieve personal and organizational goals.
Achieving and successfully by maintaining productive goals and reducing overtime by 5%.
Monarch Health Sciences - Product Consultant City, STATE, 2005 - 2011
Supported and provided online tactics such as: social media promotions, emails, and banners, landing pages, e-newsletters.
Provided strong leadership, team building and project management skills with more than 50 team members in down line.
Increasing profits year over year by 5%-7%.
Federal Express - Station/Operations Manager City, STATE, 1997 - 2004
Managed all locations in western Wyoming with a 400 mile radius, overseeing contracts, budgets, and payroll and vendor relations.
Articulated benefits of company to target clients and built relationships across all levels.
Supervised all facets of the PM operations of a 136-employee office, supervised directed 35 hourly employees, managed P&L, customer service and quality control.
Analyzed and managed costs containment of customer service, road, and administrative hours.
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