operations manager lead guide resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary


Enhance team performance and maximize customer satisfaction by strategically managing and implementing process improvements. Talented leader offering top-notch abilities in team management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement in the position in which am able to use the knowledge and the experience needed.

Excellence Summary:

Supervise the responsibilities with high regard and efficiency, Presenting new style of leading which brings more efficiency to the workplace.


English (writing,speaking, reading)

Arabic (writing,speaking,reading)


Bachelor degree in business management and General Administrative.

Work History
05/2021 to Current
Director of Operations Amentum Pensacola, FL,
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Managed procurement, inventory and warehouse operations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Provided documentation of processes to comply with regulations and company policies.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Assisted in recruiting, hiring and training of team members.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
12/2018 to 04/2020
Operations Manager/Lead Guide House Of Liquor City, STATE,
  • Customer service,Entertained tour guests for maximum engagement, fun, and lasting memories.
  • Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
  • Built personal relationships with guests to promote positive experiences.
  • Trained apprentice guides to educate on information to present to guests.
  • Resolved customers problems, improved operations and provided exceptional client support.
  • Provided information through narratives on various sites throughout Las vegas area, relaying little-known stories to provide interest.
  • Guided groups of up to 24 people on tours.
  • Worked directly with owners to reach highest level of customer satisfaction.
  • Devised processes to boost long-term business success and increase profit levels.

Reason for leaving: Company shut down during Covid-19 pandemic, released all employees.

06/2017 to 12/2018
Co Owner/Operations Manager Frias Transportation Management City, STATE,
  • Coordinated and organized all stores inventory.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Increased sales by 10% .

Reason for leaving: Business partner requested ending of partnership which ended of selling business.

07/2012 to 06/2017
Union Manager Alhajeb Insurance Agency City, STATE,
  • Running operation of union cab
  • Using cab manager software (1,2,3)Scheduling
  • Training,hiring,marketing and sales planing
  • Providing customer service to both drivers and passengers
  • Working in and out office.
  • Manage over 100 employees.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between company drivers and any other party involved in accident.
  • Increased customer satisfaction by resolving all complaints regarding company drivers
  • Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
  • Managed teams of drivers, shift schedules, and reservation calendars.
  • Oversaw business operations, including hiring new drivers, maintaining performance and managing customer service.

Reason for leaving: Trying to Open my first own business.

01/2006 to 06/2012
Marketing And Sales Manager Company Name City, State,
  • Provide planing for increasing sales and assign sales reps to their sales region
  • Provide sales and marketing training to company sales department
  • Worked with software's like( Aledari,Almqaiees)
  • Created and expanded sales presentations to new and existing customers increasing net sales revenue by 20 % in sales.

Reason for leaving: Moving to United States Of America.

Expected in 2014
Bachelor Degree : Business Management
College Of Southern Nevada - Las Vegas, NV

Analytical and Logical Reasoning

  • Convey information in clear and logical manner
  • Communicate persuasively
  • Structuring and evaluating arguments
  • Strategic Planing
  • Customer Satisfaction
  • Employee Trainings
  • Contract Negotiations
  • Public Relations
  • Transportation Managements
  • Microsoft Products
  • Organizational and Team Leadership
  • Schedule Coordination
  • Excellent time management skills
  • Policy Development and Enforcement
  • Business Leadership
  • Operational Efficiency and Safety

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Resume Overview

School Attended

  • College Of Southern Nevada

Job Titles Held:

  • Director of Operations
  • Operations Manager/Lead Guide
  • Co Owner/Operations Manager
  • Union Manager
  • Marketing And Sales Manager


  • Bachelor Degree

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