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operations manager in training resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Accomplished retail manager with 8+ years of experience in customer service and human resources management, including working with various levels of personnel in organizational behavior and project management Hardworking, friendly, and efficient manager in training accustomed to fast-paced retail environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Skilled in retaining product and service information to provide effective issue resolution. Well-versed in DSHEA laws and ServSafe standards and best practices.

Skills
  • New employee training
  • Verbal and writing communication
  • Motivational speaking
  • Team direction
  • Merchandising
  • Customer outreach
  • Building brand awareness
  • Quality assurance
  • Creating store processes
  • Leadership development
  • Customer service
  • Process improvement
  • Planning and coordination
  • Project organization
  • First Aid/CPR
  • Business operations
  • Problem resolution
  • Administrative support
  • Operational improvement
  • Supervision
  • Team management
  • MS Office
  • Organization
  • Inventory management
Experience
Operations Manager in Training, 10/2011 to Current
CovetrusIndianapolis, IN,
  • Identified key skill gaps in front end, produce, customer service, wellness, and grocery department employees and maintained training to effectively educate target individuals.
  • Mentored team members to succeed and advance within department and company.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top performers to attract and retain top-quality personnel.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Collaborated with internal personnel and customers to improve store operations and address concerns quickly.
  • Assist customers daily by selecting merchandise, answering questions and quickly resolving concerns.
  • Contributed to positive store appearance through regular cleaning, facing, and organizing of shelves.
  • Created excellent customer service experience to cultivate customer loyalty and retention.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Reduced process lags by effectively managing staff to ensure optimal productivity.
Certified Health Coach, 05/2011 to Current
Nothing Bundt CakesWalnut Creek, CA,
  • Monitored clients' progress and compared to pre-determined health targets.
  • Collaborated with clients to develop a plan of action based on health goals.
  • Gathered health data from clients using self-assessment tools.
  • Collaborated with clients to develop a plan of action based on health goals.
  • Improved the general health of clients by sharing nutrition information and fitness tips.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Provided necessary health education training and counseling for Clients
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Cake Decorator, 10/2009 to 05/2011
CostcoCity, STATE,
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Assembled, prepared, decorated and frosted average of 40 cakes per shift.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Produced frostings and creams for cakes and other edibles.
  • Recruited, trained and supervised new bakery staff members for full integration within kitchen area.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
Education and Training
: ServSafe Certification, Expected in to Prince George’s Community College - Landover, MD,
GPA:
Certified Health Coach: Integrated Nutrition, Expected in 04/2011 to Institute of Integrated Nutrition - New York, NY,
GPA:
Certifications
  • ServSafe
  • First Aid/CPR
  • Certified Gerson Caregiver
  • Certified Holistic Health Coach
,

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Resume Overview

School Attended

  • Prince George’s Community College
  • Institute of Integrated Nutrition

Job Titles Held:

  • Operations Manager in Training
  • Certified Health Coach
  • Cake Decorator

Degrees

  • Some College (No Degree)
  • Certified Health Coach

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