Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Focused Logistics Operations Manager bringing 7 years of experience in day-to-day operations management, a strong strategic planner, problem solver and effective-engaged team leader. Ready to apply demonstrated ability to streamline processes in order increase efficiency and reduce costs. An enthusiastic individual with ability to thrive in fast-paced and changing environments, ready for exciting new professional challenges.

  • Performance reporting
  • Cost reduction and containment
  • Workforce training
  • Policies and procedures implementation
  • Contract review and recommendations
  • Staff training and development
  • Multi-unit operations management
  • Data archiving
  • Microsoft Office expertise
  • Project management abilities
  • Quality assurance and control
  • Multi-site operations
  • Troubleshooting and problem solving
  • Simultaneous translations skills ( Spanish )
  • Process improvement strategies
Operations Manager II, 08/2019 - Current
Pnc Financial Services Group, Inc. Bristol, PA,
  • Manage a team of 20 employees to ensure optimal operation productivity.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
  • Facilitated HR operations, which included strategic workforce planning, performance management, staffing and administration of benefits.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
  • Improved productivity initiatives, managing budgets and accounts.
  • Established departmental performance goals, set timeline targets for the customer service team and trained new employees.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Met operational objectives by establishing qualified staff, promoting adherence to company regulations.
  • Generated reports detailing project information and predictions.
  • Enhanced operational performance by developing effective business development strategies, systems, and procedures for 27 accounts.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • P&L responsibility.
Education and Training
Bachelor of Science: Psychology, Expected in
University Of Maryland Global Campus - ,

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Resume Overview

School Attended

  • University Of Maryland Global Campus

Job Titles Held:

  • Operations Manager II


  • Bachelor of Science

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