operations manager i and ii resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Well-versed in spearheading new initiatives to support functional operations and project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including inventory and supply chain performance.

  • Proficient in C++
  • Employee training
  • Excels in team leadership
  • QuickBooks experience
  • Excellent communication
  • Research and writing
  • Community integration
  • Staff development
  • System diagnostics
  • Systems monitoring
  • Cost control
  • POS system operation
  • Relationship building
  • Customer service
  • Advanced mathematical abilities
  • Inventory Management
  • Planning and Implementation
  • Process Improvement Strategies
  • People skills
  • Multitasking
  • Proficient in Python
  • Project planning
  • Data mining
  • MS Office
  • Writing SQL queries
  • Creating Data Models
  • Tableau
  • Power BI
  • Forecasting Skills
  • Presentation Creation and Delivery
  • Compliance Enforcement
  • Organizational Performance
  • Performance Monitoring
  • Community Outreach
  • Program Reviews
06/2022 to Current Operations Manager I AND II Fairview Health Services | Elk River, MN,
  • Increased NRTTB shift volume by over 200% whilst increasing the overall performance by 20%.
  • Lead BHD's IB to the best overall IB TPH for Q3, Q4 in year 2023 and improve ETI rates by 7.9% from Q3 to Q4 2023.
  • Took ownership for improving quality across all of IB and improve quality standards by over 40%.
  • Analyzed and deep dive into data to identify top offenders of time of task and came up with strategies to reduce associates time of task.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Drove continuous improvement of project delivery process by providing strong leadership.
08/2021 to 06/2022 Research Assistant Abbott Laboratories | Remote, KY,
  • Develop machine models to come with best elements and materials to use for the research using python
  • Conducted experiments and maintained detailed records of experiments and outcomes.
  • Supported data processing operations and provided survey research assistance.
  • Identified relevant questions and determined best methods of collection.
  • Advanced research by organizing data, generating spreadsheets and drafting reports.
  • Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.
  • Reviewed literature to remain current with new procedures and apply learnings to related research.
01/2021 to 08/2021 Operations Analyst Iconma, L.L.C. | WA, State,

· Analyzed data across multiple data sets using PowerBI, Excel, and Python.

· Developed PowerPoint presentations to share insights and recommendations with each department.

· Participated in executive-level strategy meetings.

· Developed a strong understanding of how to read and interpret physician contracts.

· Example Projects:

o Conducted and presented a competitive research for the marketing team, which was used to help kick off a paid Google search strategy. The Google Search project improve the company's customer base to 84%.

o Analyzed customer data and developed a predictive model to determine client satisfaction, which is being used by Account Management to craft account plans for each client. The project lead to a client retention rate of 98%.

o Cleaned and analyzed client training data to determine the best times the company should offer training to clients. The project lead to a client participation rate of 95%.

  • Compared business performance and operating policies against benchmarks to identify areas of improvement.
07/2016 to 11/2017 Program Manager II Pnc Financial Services Group, Inc. | Worthington, OH,
  • Lead the implementation of the single payer system software across all departments, which lead to an 88% increment in taxes collected.
  • As the chairperson of the credit committee, lead in committee collecting $3 million of delinquent credit on a quarterly basis.
  • Design and develop an SOP which guided all 20 credit officers under watch on how to go about initiating credit for our trusted clients.
  • Lead the implementation of the women finance program and grew the program to over 60 women banks with a portfolio of over 5 million dollars.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
06/2015 to 07/2016 Program Manager I Gambia Revenue Authority | City, STATE,
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Managed external client and business partner relationships.
  • Oversaw program compliance with requirements, schedule and budget.
  • Lead the branding campaign of the image of GRA, which lead to 66% customer base increment and added revenue $4 million every 66 days.
  • designs payment plans to help those with tax arrears pay them over time. Which lead to increase of 10% in tax collection rate.
  • Analyzed and interpreted complex data sets and reports.
  • Identify and resolve issues across the marketing, sales, and account management teams
  • Participated in contract negotiations on behalf of the institution.
  • Monitor the marketplace and analyze opportunities, providing competitive strategies and tactics
Education and Training
Expected in 05/2022 to to Bachelor of Science | Data Science Middle Tennessee State University, Murfreesboro, TN GPA:
  • Magna cum laude graduate
  • Phi Theta Kappa(Vice President of fellowship) Member
  • Louis Stroke Alliance for Minority participation, Recipient
  • 3.843 GPA
Expected in 05/2015 to to Bachelor of Science | Accountancy University of The Gambia, Gambia, GPA:
  • Bachelor of Science(Hons)- GPA 3.565
Expected in to to Master of Science | INFO SYSTEMS (ANALYTICS AND INTELLIGENCE) Middle Tennessee State University, Murfreesboro, TN GPA:
Activities and Honors
  • Member, Association of Phi Theta Kappa(Vice President of fellowship, Nashville State Community College).
  • Member of the Louise Stroke Science Student foundation.
  • Member of Successful Partnership Association ( Ex. President, The Gambia).
  • Member National Society of Leadership and Success

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Resume Overview

School Attended

  • Middle Tennessee State University
  • University of The Gambia
  • Middle Tennessee State University

Job Titles Held:

  • Operations Manager I AND II
  • Research Assistant
  • Operations Analyst
  • Program Manager II
  • Program Manager I


  • Bachelor of Science
  • Bachelor of Science
  • Master of Science

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