Operations Manager/ Head of Creative Dept Resume Example
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OPERATIONS MANAGER/ HEAD OF CREATIVE DEPT
Professional Summary
Advanced Operations Manager offering over 7 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Skills
- Complex problems analysis
- Performance Evaluations
- Customer relations specialist
- Quality assurance
- Team Leadership
- Dependable and reliable
- Strong multi-tasking
- Inventory management
- Effective leader
- Recruitment
- Relationship building
- Employee scheduling
- Conflict resolution
- Staff training/development
- Delegation
- Employee reviews
- Coaching and mentoring
- Creative team leadership
- Visual communication expertise
- Web Design
- Photographic editing
Education
Youngstown State UniversityCity, StateFashion Merchandising
- Coursework in business, finance and management
- Majored in Fashion Merchandising
Chaney High SchoolCity2009Diploma: General Education
Work History
Spencer Gifts, Llc- Operations Manager/ Head of Creative Dept
Bridgeport , WV10/2017 - 03/2020
Bridgeport , WV10/2017 - 03/2020
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Improved distribution efficiency with design, development and testing of embedded software applications.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Maintained constructive client and vendor relationships.
- Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Recruited, hired and trained top candidates with eye for performance.
- Performed advanced computer processing of images for assignments.
- Edited, toned, captioned and uploaded photographs for news publications.
- Planned and prepared for all on-location and studio shoots.
- Increased in store and online sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
Forever 21- Co Store Manager
City , STATE03/2017 - 10/2017
City , STATE03/2017 - 10/2017
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on proper protocols and customer service standards.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Supervised and effectively trained 20+ employees to decrease process lags and boost productivity.
- Resolved customer service issues promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Hired, trained and supervised retail team members
Hennes & Mauritz- Sales Advisor/Visual Merchandising Assistant
City , STATE04/2016 - 03/2017
City , STATE04/2016 - 03/2017
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
- Listened to customer details and offered matching solutions to meet wide range of requirements
- Responded to in-person and telephone requests for information about company offerings
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Supported customers continuously from sales process to product set-up and use
- Worked with managers and advertising directors to optimize promotions
- Arranged consistent shelves, bins and racks at store location by following established planogram
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Updated pricing and signage to complete product displays and educate customers
- Created interior displays to promote products in alignment with corporate sales objectives
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
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Resume Strength
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- Length
- Measurable results
Resume Overview
School Attended
- Youngstown State University
- Chaney High School
Job Titles Held:
- Operations Manager/ Head of Creative Dept
- Co Store Manager
- Sales Advisor/Visual Merchandising Assistant
Degrees
- Fashion Merchandising
Diploma : General Education
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