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Operations Manager/ Head of Creative Dept Resume Example

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Alexa
Reynolds
Professional Summary

Advanced Operations Manager offering over 7 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Skills
  • Complex problems analysis
  • Performance Evaluations
  • Customer relations specialist
  • Quality assurance
  • Team Leadership
  • Dependable and reliable
  • Strong multi-tasking
  • Inventory management
  • Effective leader
  • Recruitment
  • Relationship building
  • Employee scheduling
  • Conflict resolution
  • Staff training/development
  • Delegation
  • Employee reviews
  • Coaching and mentoring
  • Creative team leadership
  • Visual communication expertise
  • Web Design
  • Photographic editing
Education
Youngstown State UniversityYoungstown, OHFashion Merchandising
  • Coursework in business, finance and management
  • Majored in Fashion Merchandising
Chaney High SchoolYoungstown, OH2009Diploma: General Education
Work History
Grey LLC- Operations Manager/ Head of Creative Dept
Boardman, OH10/2017 - 03/2020
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Improved distribution efficiency with design, development and testing of embedded software applications.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Maintained constructive client and vendor relationships.
  • Developed high-impact creative projects from concept to completion, including trailers and promotional content for company campaigns.
  • Managed campaigns with specific focuses in order to meet customer needs and creative visions.
  • Recruited, hired and trained top candidates with eye for performance.
  • Performed advanced computer processing of images for assignments.
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Planned and prepared for all on-location and studio shoots.
  • Increased in store and online sales and brand exposure by developing new packaging, collateral, and sales materials and optimizing target audience reach.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Set clearly defined goals to drive major business initiatives, including increased customer retention, sales, online presence, brand awareness and website or social media traffic.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
Forever 21- Co Store Manager
Niles, OH03/2017 - 10/2017
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained new employees on proper protocols and customer service standards.
  • Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Coordinated weekly conferences with store associates to communicate sales and customer service goals.
  • Supervised and effectively trained 20+ employees to decrease process lags and boost productivity.
  • Resolved customer service issues promptly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Hired, trained and supervised retail team members
Hennes & Mauritz- Sales Advisor/Visual Merchandising Assistant
Niles, OH04/2016 - 03/2017
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs
  • Listened to customer details and offered matching solutions to meet wide range of requirements
  • Responded to in-person and telephone requests for information about company offerings
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services
  • Supported customers continuously from sales process to product set-up and use
  • Worked with managers and advertising directors to optimize promotions
  • Arranged consistent shelves, bins and racks at store location by following established planogram
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales
  • Updated pricing and signage to complete product displays and educate customers
  • Created interior displays to promote products in alignment with corporate sales objectives
  • Enhanced overall store appearance by applying careful consideration to product and display locations
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
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Resume Overview

Companies Worked For:

  • Grey LLC
  • Forever 21
  • Hennes & Mauritz

School Attended

  • Youngstown State University
  • Chaney High School

Job Titles Held:

  • Operations Manager/ Head of Creative Dept
  • Co Store Manager
  • Sales Advisor/Visual Merchandising Assistant

Degrees

  • Fashion Merchandising
    Diploma : General Education

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