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Operations Manager/Field Sales Agent Resume Example

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OPERATIONS MANAGER/FIELD SALES AGENT
Skills
  • Customer Service Experience
  • Phone Etiquette
  • Communication Skills
  • Conflict Resolution
  • Organization
  • Sales background
  • Telephone Skills
  • Detail Oriented
  • Problem Solving
  • Listening
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in health and restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History
Operations Manager/Field Sales Agent, 01/2020 to 04/2020
Integrity Pay Systems - Mobile, AL
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Submitted service tickets for equipment maintenance requests.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Receptionist, 04/2017 to 12/2019
Citrin Cardiology - Mobile, AL
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Operated multi-line telephone system to independently handle over 100 calls each day.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Collected service payments from clients and updated account balances.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Greeted arriving patients professionally by first name.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
Waitress/Manager, 05/2014 to 03/2017
Mint Grill & Hookah - Mobile, AL
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Managed food resources, memorized orders and coordinated service in 30 - table restaurant.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Made weekly schedule for all employees.
  • Closed out cash drawer at the end of every night.
Education
High School Diploma: : 05/2015Murphy High School - Mobile, AL
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Resume Overview

Companies Worked For:

  • Integrity Pay Systems
  • Citrin Cardiology
  • Mint Grill & Hookah

School Attended

  • Murphy High School

Job Titles Held:

  • Operations Manager/Field Sales Agent
  • Receptionist
  • Waitress/Manager

Degrees

  • High School Diploma : : 05/2015

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