operations manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking for an excellent opportunity to work in an exciting field where I can apply my exceptional skills. Advanced Operations Manager offering over 10 years of experience and proven success in the Health Care industry, quality assurance and leadership. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

  • Microsoft Word, Excel, PowerPoint and Internet.
  • Work flow planning
  • Policies and Procedures Implementation
  • Contract Review and Recommendations
  • Team Leadership
  • Relationship Development
  • Sales background
  • Customer relations specialist
  • Finance background
  • Business planning
  • Superb time management skills
  • Business administration
  • Business Development
  • Natural leader
  • Fluent in Spanish
  • Financial Management
  • Operations management
  • Performance Evaluations
  • Employee relations and conflict resolution
  • Staff Management
Bachelor's degree: Business Administration And Management, Expected in 05/2011
California Southern University - Online Courses ,
Status -
Additional Information

About me

Highly competent Operations Manager with 10+ years of experience with measurable results.

Energetic, efficient, creative and a superb leader are some of the words which can certainly describe me.

Ambitious and a fast learner, always striving for the very best at everything I do. Ultimate CAN DO attitude with extreme hunger

to learn and develop my career even further while cooperating to make your company the very best it can be in every aspect.

Work History
Operations Manager, 01/2017 - Current
Ensight Solutions Strafford, MO,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Trained, coached and mentored staff to support smooth adoption of new Acumatica program.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Maximized productivity and management systems by establishing specific goals and managing operations.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Maintained constructive client and vendor relationships.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Boosted team performance with enhanced employee evaluation processes.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Brought in more than 9 new administrative staff and handled all training, mentoring and direction to maximize productivity.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Coordinated, managed and monitored the workings of vaClaireus departments.
  • Planned effective strategies for the financial well-being of the company
  • Improved processes and policies in support of organizational goals.
  • Formulated and implemented departmental and organizational policies and procedures to maximize output.
  • Organized recruitment and placement of required staff.
  • Coordinated and monitored the work of vaClaireus departments involved in production, warehousing, pricing and distribution of goods.
  • Provided technical support where necessary
  • Monitored and managed the efficiency of support services such as IT, HR, Accounts and Finance.
  • Strategic Input - Liaison with top management.
Financial Coordinator, 01/2014 - 01/2017
Charter Spectrum Carson, CA,
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Entered all important data with exceptional accuracy into company's system using specific software.
  • Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance.
  • Followed up with delinquent accounts to obtain funds and reduce aging balances.
  • Reviewed processes and procedures to guide program implementation and optimize auditing.
  • Enhanced quality and currency of financial information by overseeing revenue collection systems.
  • Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
  • Increased flow of financial information throughout company by improving communication strategies.
  • Assisted in upper-level decision making by creating comprehensive financial reports and collaborating with finance and accounting departments.
  • Supported program managers in providing procedural training on finance and accounting.
  • Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Entered adjustments into Oracle Utilities Customer Care and Billing (CC&B) system.
  • Lead Billing and Cash posting teams.
Cycle Revenue Assistant Manager, 05/2011 - 01/2014
San Luis Valley Health City, STATE,
  • Supervised the Revenue Cycle Department in vaClaireus duties, such as account management, communications with insurance providers, collections, cash posting, contract analysis, and billing.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Supported clinical team members with all revenue cycle procedures and addressed any issues as needed.
  • Completed financial reporting and analysis for billing revenue cycle.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Identified discrepancies between budgetary targets and actual revenue and expenses.
  • Conducted call audits to assess interaction quality, accuracy and service success.
  • Processed payments, set up payment plans and worked with delinquent accounts to resolve issues.
  • Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
  • Managed all areas of accounting, including accounts payable and receivable, general ledger management, banking reconciliations and monthly balance sheet statements.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • California Southern University

Job Titles Held:

  • Operations Manager
  • Financial Coordinator
  • Cycle Revenue Assistant Manager


  • Bachelor's degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: