operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Management information systems
  • Work flow planning
  • Budgeting and forecasting
  • Team Leadership
  • Business administration
  • Employee relations and conflict resolution
  • Budgeting
  • Project development and life cycle
  • Risk analysis and management
  • Solutions Development
  • Relationship Development
  • Staff Management
  • Natural leader
Work History
Operations Manager, 04/2020 to Current
Emd MilliporeVerona, NJ,
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 14-member management team with related direct reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Verified compliance with best business practices throughout organization.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Helped build and review master service agreements for work eligibility.
  • Spearheaded quality control measures to minimize downtime and propel sales.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Collaborated with IT and business new hires with the onboarding process.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Reviewed shift reports and commission reports. I'm currently responsible for payroll and all paid commissions for four Allstate Agencies.
  • Documented safety action plans (COVID), quality initiatives, and team expectations.
  • Developed strong relations with company associates, reducing turnover
Owner / Operator, 01/2005 to Current
Wagon Wheel Skating RinkCity, STATE,
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Increased revenue by 100% within five years of acquiring the business.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across within business operations.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across within operations.
  • Enhanced operational efficiency and productivity by managing budgets and accounts.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and motivated 25 employees to perform daily business functions.
  • Maximized efficiency by coaching and mentoring 50 personnel on principles and relating to customers.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Discovered areas of improvement, and provided honest feedback.
Multiple Management Positions , 10/1998 to 02/2005
Keystone Resort / Vail ResortsCity, STATE,
  • Responded to customer calls within minutes to swiftly resolve issues and answer questions.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved problems, improved operations and provided exceptional client support.
  • Developed team communications and information for meetings.
  • Implemented cost-saving initiatives that addressed long-standing problems.
  • Worked with employers and vacationers to understand needs and provide service.
Assistant Manager Movie Theatre, 03/1996 to 10/1998
Cinema Saver 2City, STATE,
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Communicated with managers of other departments to maintain transparency.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Promoted to Assistant Manager after only at 18 years old within the company.
High School Diploma: , Expected in 06/1996
Fort Collins High School - Fort Collins, CO

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Resume Overview

School Attended

  • Fort Collins High School

Job Titles Held:

  • Operations Manager
  • Owner / Operator
  • Multiple Management Positions
  • Assistant Manager Movie Theatre


  • High School Diploma

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