operations manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Results-oriented business leader with more than 20 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

  • Department Oversight
  • Sales Tracking
  • Policy Development and Enforcement
  • Goal Setting
  • Decision Making
  • Originality and Creativity
  • Quality Assurance
  • Customer Service Management
  • Focus and Follow-Through
  • Team Leadership
  • Customer Relations
Work History
07/2010 to 05/2012 Operations Manager Ensight Solutions | Kansas City, MO,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Investigated and resolved departmental non-conformances.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
03/2007 to 04/2010 Resident Manager Morgan Stanley | Omaha, NE,
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Collected, recorded and deposited monthly rents from over 40 tenants.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
02/2006 to 11/2009 Aloha Team Ambassador Tyson Foods | Lexington, NE,
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Completed floorsets, filled floor and rang up customers.
  • Participated in cross-functional team-building activities.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Executed brand activations to standards and with professionalism.
  • Communicated product information with confidence and educated consumers about company.
03/1989 to 02/2005 Refrigeration and Air Conditioning Technician Oahu Air Conditioning Service | City, STATE,
  • Updated refrigeration systems, modifying HVAC components and refurbishing chiller plants and panels.
  • Completed root cause analysis to identify issues, understand problems and implement corrective plans.
  • Laid out and installed electrical connections and controls as part of [Type] systems.
  • Optimized performance by balancing systems and calibrating controls.
  • Laid out reference points for installation of structural and functional components using measuring instruments.
  • Removed malfunctioning parts and replaced with new components or refurbished pieces to return full functionality.
  • Kept selection of supplies on hand to handle common requirements efficiently.
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.
  • Satisfied customer needs on every call with knowledgeable service and quick responses.
  • Interpreted engineering blueprints and drawings to execute system diagnostics and repair.
Expected in 05/2019 Associate of Arts | Liberal Arts Hawaii Community College, Hilo, HI GPA:
  • Member of Phi Theta Kappa President
  • Dean's List fall and spring 4.0 2016
  • Received Kamehameha School, Hawaii Community College
  • Awarded Phi Theta Kappa Leadership 2017,2018,201.9 Special Award as President Distinguished Chapter Officer team 2020 Hallmark award.
  • Hawaii Community College ASUH Student Government Vice President , ASUH Student Caucus Representatives
Expected in 04/1989 Certificate | Honolulu Community College, Honolulu, HI GPA:
Expected in 06/1982 High School Diploma | James Campbell High School, Ewa Beach, HI GPA:

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Resume Overview

School Attended

  • Hawaii Community College
  • Honolulu Community College
  • James Campbell High School

Job Titles Held:

  • Operations Manager
  • Resident Manager
  • Aloha Team Ambassador
  • Refrigeration and Air Conditioning Technician


  • Associate of Arts
  • Certificate
  • High School Diploma

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