Operations Manager Resume Example

An accomplished operations manager with 29 years of experience and a successful record impacting organizational health, profitability and community trust. A very responsive and progressive leader well recognized for managing organizational change, quality/performance improvement strategies and a commitment to excellence. Demonstrated ability to effectively communicate, instill a common vision and develop dynamic teams based on trust and mutual respect. Consistently exceed challenging financial expectations and year over year growth with over $20M in billable services and a $7.7M operational budget.

• 1994 to 1996- Elected as the Vice President and President of the Kansas Association of Certified Public Managers.
• 1995 Developed a one-day "Quality Improvement" seminar taught to Kansas Service Directors across the state, frequently teach quality improvement courses as part of current job, and participate with internal QA processes.
• 1997 to 1998 - Coordinated the development and implementation of a state-wide training program for EMS Managers.
• 1998 - Recipient of the "Lyle E.
• Eckert Award" from the Kansas Emergency Medical Technicians Association.
• This award is presented to the person who has made one of the highest and overall most substantial contribution to emergency medical services during their career." 1998 to 1999 - Developed the Kansas Medical Advisor's Training Program and Resource Guide.
• 1999 - Recipient of the "Captain's Life Saving Award", Butler County EMS 2004 - American Medical Response "Operation of the Year Award".
• 2008 to 2012 - Appointed by the Governor to the Commission on Emergency Planning and Response (CEPR).
• 2011 to 2012 - Appointed as chair to the Local Emergency Planning Committee (LEPC) of the Commission on Emergency Planning and Response.
• 2011 to 2012 - Chaired the CEPR committee that created and published the current "Local Emergency Planning Committee Resource Guide for Kansas".