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operations manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Executive Profile

An accomplished operations manager with 29 years of experience and a successful record impacting organizational health, profitability and community trust. A very responsive and progressive leader well recognized for managing organizational change, quality/performance improvement strategies and a commitment to excellence. Demonstrated ability to effectively communicate, instill a common vision and develop dynamic teams based on trust and mutual respect. Consistently exceed challenging financial expectations and year over year growth with over $20M in billable services and a $7.7M operational budget.

Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
  • 1994 to 1996- Elected as the Vice President and President of the Kansas Association of Certified Public Managers.
  • 1995 Developed a one-day "Quality Improvement" seminar taught to Kansas Service Directors across the state, frequently teach quality improvement courses as part of current job, and participate with internal QA processes.
  • 1997 to 1998 - Coordinated the development and implementation of a state-wide training program for EMS Managers.
  • 1998 - Recipient of the "Lyle E.
  • Eckert Award" from the Kansas Emergency Medical Technicians Association.
  • This award is presented to the person who has made one of the highest and overall most substantial contribution to emergency medical services during their career." 1998 to 1999 - Developed the Kansas Medical Advisor's Training Program and Resource Guide.
  • 1999 - Recipient of the "Captain's Life Saving Award", Butler County EMS 2004 - American Medical Response "Operation of the Year Award".
  • 2008 to 2012 - Appointed by the Governor to the Commission on Emergency Planning and Response (CEPR).
  • 2011 to 2012 - Appointed as chair to the Local Emergency Planning Committee (LEPC) of the Commission on Emergency Planning and Response.
  • 2011 to 2012 - Chaired the CEPR committee that created and published the current "Local Emergency Planning Committee Resource Guide for Kansas".
Professional Experience
Operations Manager, 03/2004 - 07/2015
Entegris, Inc. Saint Paul, MN,
  • Directed a very dynamic and progressive EMS system with approximately 100 field and administrative employees, and over 23,000 responses annually.
  • Ultimately responsible for preparing and overseeing an operational budget of $7.7 million with a gross billable for service of over $20 million.
  • Played a guiding role with numerous RFP processes, while continually providing insight to improve business growth and community/customer relations.
  • Work closely with numerous state and federal agencies including the insurance industry.
  • Frequently meet with and provide technical support to city, county and public officials, prepare contracts for service with governmental entities, healthcare facilities and other private organizations desiring emergency medical services.
  • Developed informational reports, review performance objectives and implement changes as indicated, and support the Shawnee County Ambulance Advisory Board.
  • Very experienced working with a union based work force, developing excellent employee relationships ultimately leading to decertification of that union.
Field Operations Coordinator, 04/2003 - 03/2004
, ,
  • Provide interactive operational support to all field medical personnel.
  • Investigate accidents, customer complaints and any issues communicated by field staff.
  • Ensure a state of readiness for all ambulances and medical equipment.
  • Assist with critical incident stress debriefings.
  • Identify operational needs, participate with continuous quality improvement programs and teach a wide variety of continuing educational classes.
  • Participate with the resolution of both union and non-union grievances.
Investigations and Regulations Division Coordinator, 11/1990 - 04/2003
Peloton Interactive, Inc. City, STATE,
  • Oversee all complaints and administrative investigations concerning ambulance service operators, attendants and instructor coordinators; prepare cases for disciplinary actions to include drafting settlement agreements.
  • Coordinate the annual inspection of 180 ambulance services state-wide Manage a 51 county communication system, and draft real estate lease agreements.
  • Meet with city and county government officials and provide both financial and technical assistance.
  • Staff liaison to the Kansas EMS Regional Councils and EMS professional organizations.
Education
Emergency Medical Technician Certification January 1978 Kansas university, Ku medical center KANSAS cITY, KS Mobile Intensive Care Technician (Paramedic) August 1981 State of Kansas, Kansas University capitol complex Topeka, KS Certified Public Manager Dec 1992-Dec 1993 300 contact hours of Management Development Training accredited by the National Certified Public Managers Consortium. CDR and Associates Boulder, CO The Mediation Process : , Expected in May 1997
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GPA:
Status - 40 contact hours of Mediation and Managing Conflict.
Bachelor of Arts: Biology, Expected in May 1980
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Baker University - Baldwin City, KS
GPA:
Status - Biology
Professional Affiliations
Member of the Kansas Emergency Medical Technicians Association. Member of the Community Advisory Council for Stormont Vail Health Care. Member of Topeka Masonic Lodge #17. Member of the Topeka Valley Scottish Rite. Member of the Topeka Down Town Rotary. Member of the Topeka Chamber of Commerce.
Skills
administrative, Ambulance, budget, prepare contracts, customer relations, Dec, drafting, financial, government, inspection, instructor, insurance, Managing, Management Development, Mediation, personnel, processes, quality improvement, real estate, RFP, technical support, technical assistance, Technician

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Resume Overview

School Attended

  • Baker University

Job Titles Held:

  • Operations Manager
  • Field Operations Coordinator
  • Investigations and Regulations Division Coordinator

Degrees

  • Emergency Medical Technician Certification January 1978 Kansas university, Ku medical center KANSAS cITY, KS Mobile Intensive Care Technician (Paramedic) August 1981 State of Kansas, Kansas University capitol complex Topeka, KS Certified Public Manager Dec 1992-Dec 1993 300 contact hours of Management Development Training accredited by the National Certified Public Managers Consortium. CDR and Associates Boulder, CO The Mediation Process
  • Bachelor of Arts

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