Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
High-performing Area Manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Talented Operations Manager bringing 3+ years of experience and demonstrated record of accomplishment while working in the unload. Proficient in operational enhancements, quality improvements and team leadership based on many strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.
Skills
Microsoft Excel
Microsoft Word
Microsoft Office
Microsoft Outlook
Meat Cutting
Management
Logistics
Team Leadership
Goal Setting
Problem-Solving
Policies and Procedures Implementation
Decision Making
Experience
Area Manager, October - Current Dish – Kissimmee, FL,
Utilize "Hand-to-surface" methods for all package handling
Sort and scan packages in a timely manner
Lift, carry, and push packages on a continuous and repetitive basis
Load packages onto trucks.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
Promoted positive customer service experiences by promptly resolving conflicts.
Operations Manager, 07/2021 - 10/2022 Atria Senior Living Group, Inc. – Daly City, CA,
Serves as a champion for FXG's Safety Above All Culture and supports all related initiatives
Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub
Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
Determines opportunities for improvement of key metrics and executes action plans to achieve results
Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
Participates in the development of and responsible for administering company safety strategies and programs
Investigates, resolves and/or escalates customer service issues, as appropriate
Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, and dock safety.
Meat Cutter, 04/2017 - 12/2020 Dish – Little Elm, TX,
Maintained Sam's high standards for product freshness and sanitation
Filled, maintained and rotated products and displays
Achieved and exceeded performance, budget and team goals
Dynamically sold product by providing customers with information needed to make product-related decisions
Practiced safe food handling procedures at all times
Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
Enforced approved safety codes and cultivated orderly and systematic environment.
Supplied and trained personnel on matters of cleanliness, client interactions and various types of meat cuts.
Maintained proper food temperatures for over many different products.
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review
Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution
Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone
Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and adhoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
Package Handler, 07/2016 - 06/2018 Company Name – City, State,
Utilize "Hand-to-surface" methods for all package handling
Sort and scan packages in a timely manner
Lift, carry, and push packages on a continuous and repetitive basis
Load packages onto trucks.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Education and Training
Bachelor of Arts: Criminal Justice, Expected in 05/2019 - The University of Oklahoma - Norman, OK, GPA:
Associate of Arts: Liberal Arts, Expected in 01/2017 - Cowley County Community College - , GPA:
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