operations manager resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Talented Operations Manager bringing 20+ years of experience and demonstrated record of accomplishment in operations/ Human Resources. Proficient in operational enhancements, quality improvements and team leadership based on proven strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives.

Dedicated and organized Operations Manager with over 20+ years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement.

Goal-driven Operations Supervisor with more than 20 years of progressive experience. Exceptional business acumen, administrative strengths and program management abilities.

  • Process improvement strategies
  • Multidisciplinary collaboration
  • Staff training and development
  • Performance reporting
  • Workforce training
  • Multi-unit operations management
  • Solutions development
  • Policies and procedures implementation
  • Incidents management
  • Cost reduction and containment
  • Systems implementation
  • Customer relationship management
  • Staff development
  • Warehouse operations
  • Continuous improvements
  • Retail operations management
  • High-pressure environments
  • Staff retention
  • Business Strategy Development
  • Conflict mediation
  • Health and safety compliance
  • Quality assurance controls
  • Data archiving
  • Management
  • Workforce Management
  • Business and Operations Management
  • Sales presentations
  • Production
  • Productivity improvement specialist
  • Business Administration
08/2015 to 12/2021
Operations Manager Iron Mountain Dallas, TX,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Examined quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Aligned operational boundaries between processes and production demands.
01/2007 to 07/2015
Store Manager Cash Store Waxahachie, TX,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Implemented succession planning by training and developing 75 associates into leadership positions.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw store operations while generating $250k in monthly sales.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Diminished total loss by 3.5% by implementing effective operational improvements.
  • Achieved sales quota of $1 million by incorporating social media and brand marketing.
  • Boosted sales by 50% by cultivating customer rapport and delivering superior customer service.
03/2002 to 01/2007
Operations Human Resources ExecutiveTeam Lead Target City, STATE,
  • Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
  • Supervised onboarding process for newly hired employees, including distribution of all paperwork.
  • Regularly updated HR databases to reflect employee information, changes in benefits and other details.
  • Handled employee conflicts efficiently while following all company procedures.
  • Completed reports and employment forms.
  • Supervised exit interviews and off-boarding process for resigned and terminated employees.
  • Oversaw new employee onboarding procedures from initial training to skill development.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Brainstormed with other human resource personnel to determine ways to recruit top talent.
  • Provided employee relations training to management, covering engagement, documentation and performance evaluation.
  • Answered employee questions regarding health benefits and 401k options.
  • Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
  • Coordinated company-wide events structured to boost employee morale.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Cooperated with employees to implement company protocols.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Conducted interviews to ensure solid cultural alignment between client and candidate.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
  • Provided insight regarding job duties to optimize productivity.
  • Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Managed full-cycle recruiting processes for managerial and executive-level vacancies.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
  • Optimized recruitment efficiency and retained top talent by implementing new recruiting program.
  • Supported executive decision-making by reporting on metrics and recommending actionable improvements.
  • Optimized processes by training employees to apply industry best practices and observe protocols.
Education and Training
Expected in
Associate of Science: International Relations
St Jessica's College - St Jessica's , MD

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Resume Overview

School Attended

  • St Jessica's College

Job Titles Held:

  • Operations Manager
  • Store Manager
  • Operations Human Resources ExecutiveTeam Lead


  • Associate of Science

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