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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

I have been in the banking industry for 5 years. I started out as a part-time teller and within one year I became the operations manager overseeing two employees. Under my watch we have had consistent top audit scores. I am a detail and rules oriented person.

Skills
  • Work flow planning
  • Cash handling expertise
  • Bank security expert
  • Employee training
  • Opening and closing procedures
  • Cash shipment oversight
  • Compliance reviews
  • Verbal/written communication
  • Customer service awareness
  • Approachable
  • Team Player
  • Resourceful nature
  • Inventory evaluation
  • Responsible
Work History
Operations Manager08/2016 to Current
First Horizon – Hermitage, TN
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Managed branch compliance on a monthly and quarterly basis.
  • Helped associates make sound decisions regarding security and procedures.
  • Monitored employee difference accounts for losses and assisted in any required research to resolve issues.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Set up and supervised cash shipments.
  • Maintained friendly and professional customer interactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Counted and packaged currency and coins.
  • Reconciled cash drawer and resolved discrepancies.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Removed mutilated currency from circulation.
Pharmacy Technician10/2013 to 05/2016
Walmart – Hermitage, TN
  • Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Reviewed and verified customer information and insurance provider information.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Processed incoming drug orders.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Server01/2007 to 02/2012
Sheraton Music City – Nashville, TN
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
High School Diploma05/2000Mcgavock High School- Nashville, TN
No DegreeThe University Of Tennessee - Knoxville- Knoxville, TN
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Resume Overview

Companies Worked For:

  • First Horizon
  • Walmart
  • Sheraton Music City

School Attended

  • Mcgavock High School
  • The University Of Tennessee - Knoxville

Job Titles Held:

  • Operations Manager
  • Pharmacy Technician
  • Server

Degrees

  • High School Diploma 05/2000
    No Degree

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