Operations Manager Resume Example
Love this resume?Build Your Own Now
OPERATIONS MANAGER
Professional Summary
I have been in the banking industry for 5 years. I started out as a part-time teller and within one year I became the operations manager overseeing two employees. Under my watch we have had consistent top audit scores. I am a detail and rules oriented person.
Skills
|
|
Work History
Operations Manager08/2016 to Current
Company Name – City, State
Company Name – City, State
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Implemented policies and standard operating procedures for continuous improvement.
- Managed branch compliance on a monthly and quarterly basis.
- Helped associates make sound decisions regarding security and procedures.
- Monitored employee difference accounts for losses and assisted in any required research to resolve issues.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Set up and supervised cash shipments.
- Maintained friendly and professional customer interactions.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
Pharmacy Technician10/2013 to 05/2016
Company Name – City, State
Company Name – City, State
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Reviewed and verified customer information and insurance provider information.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Processed incoming drug orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Server01/2007 to 02/2012
Company Name – City, State
Company Name – City, State
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
High School Diploma05/2000Mcgavock High School-
City,
State
No DegreeThe University Of Tennessee - Knoxville-
City,
State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
Resume Overview
School Attended
- Mcgavock High School
- The University Of Tennessee - Knoxville
Job Titles Held:
- Operations Manager
- Pharmacy Technician
- Server
Degrees
- High School Diploma 05/2000
No Degree
