I have been in the banking industry for 5 years. I started out as a part-time teller and within one year I became the operations manager overseeing two employees. Under my watch we have had consistent top audit scores. I am a detail and rules oriented person.
Skills
Work flow planning
Cash handling expertise
Bank security expert
Employee training
Opening and closing procedures
Cash shipment oversight
Compliance reviews
Verbal/written communication
Customer service awareness
Approachable
Team Player
Resourceful nature
Inventory evaluation
Responsible
Work History
Operations Manager, 08/2016 - Current Entegris, Inc. – Bloomington, MN,
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Implemented policies and standard operating procedures for continuous improvement.
Managed branch compliance on a monthly and quarterly basis.
Helped associates make sound decisions regarding security and procedures.
Monitored employee difference accounts for losses and assisted in any required research to resolve issues.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Set up and supervised cash shipments.
Maintained friendly and professional customer interactions.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Counted and packaged currency and coins.
Reconciled cash drawer and resolved discrepancies.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Audited fellow teller currency to contribute to dual-control procedures.
Removed mutilated currency from circulation.
Pharmacy Technician, 10/2013 - 05/2016 Us Oncology, Inc. – Norfolk, VA,
Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Stocked, labeled and inventoried medication to keep accurate records.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Reviewed and verified customer information and insurance provider information.
Counted and labeled prescriptions with correct item and quantity.
Collected co-payments or full payments from customers.
Processed incoming drug orders.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Server, 01/2007 - 02/2012 Diamond Resorts Corporation – Payson, AZ,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Greeted and maintained relationships with regular customers.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Education
High School Diploma: , Expected in 05/2000 - Mcgavock High School - Nashville, TN GPA:
No Degree: , Expected in - The University Of Tennessee - Knoxville - Knoxville, TN GPA:
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