- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
I have been in the banking industry for 5 years. I started out as a part-time teller and within one year I became the operations manager overseeing two employees. Under my watch we have had consistent top audit scores. I am a detail and rules oriented person.
- Work flow planning
- Cash handling expertise
- Bank security expert
- Employee training
- Opening and closing procedures
- Cash shipment oversight
- Compliance reviews
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- Verbal/written communication
- Customer service awareness
- Approachable
- Team Player
- Resourceful nature
- Inventory evaluation
- Responsible
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Operations Manager, 08/2016 - Current
Entegris, Inc. – Bloomington, MN,
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Implemented policies and standard operating procedures for continuous improvement.
- Managed branch compliance on a monthly and quarterly basis.
- Helped associates make sound decisions regarding security and procedures.
- Monitored employee difference accounts for losses and assisted in any required research to resolve issues.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Set up and supervised cash shipments.
- Maintained friendly and professional customer interactions.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
Pharmacy Technician, 10/2013 - 05/2016
Us Oncology, Inc. – Norfolk, VA,
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Reviewed and verified customer information and insurance provider information.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Processed incoming drug orders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Server, 01/2007 - 02/2012
Diamond Resorts Corporation – Payson, AZ,
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
High School Diploma: , Expected in 05/2000
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Mcgavock High School - Nashville, TN
GPA:
No Degree: , Expected in
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The University Of Tennessee - Knoxville - Knoxville, TN
GPA:
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