Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Advanced Operations Manager offering over 14 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Work History
Entegris, Inc. - Operations ManagerDecatur , TX03/2011 - Current
- Assessed financial statements, sales, supply, and pricing reports to evaluate sales and profit performance, develop targeted improvements and implemented changes all in partnership with management teams
- Experience recruiting, hiring, mentoring, training and guiding newer/less-experienced team members
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Upholds company's vision and values by successfully engaging and motivating store teams to provide exceptional customer/donor service in all departments of store.
- Demonstrates and promotes team member safety/risk prevention within workplace through training and upholding policies.
- Created process and tools that are utilized district and region wide; scheduling templates and labor management tracking.
- Tapped to partner with Director of Store Planning & Development as voice for field Career Highlight: Received President's Club Award in 2016 and 2019 in recognition for exceeding profit targets.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Emerald Expositions - Customer Service ManagerDenver , CO11/2009 - 03/2011
- Developed daily sales goals for team members based on results of previous years and current business trends
- Trained cashier staff in superior customer service skills while maintaining highest accuracy of cash handling, promoted drills, competitions, and speed timing tests, resulted in increased checkout speed from average 70% to over 90%
- Executed team member performance evaluations to make necessary improvements
- Ensured that employees recognize importance of their contributions to whole, and demonstrated to each one appreciation for value that he or she delivered to store overall
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Conferred with customers about concerns with products or services to resolve problems and drive sales
Inga Stepanova - Store Manager/District ManagerCity , STATE11/2004 - 11/2009
- Organized team building activities designed for motivating and maintaining high employee morale
- Provided training and development for store management and employees, to ensure consistent delivery of customer service and other company standards
- Promoted brand image by maintaining visual merchandising standards, product rotation and conducting regularly inventories
- Utilized store financial reports, including but not limited to P&L to find financial opportunities and problem solve
- Actively recruited, hired and trained employees and management
- Manage daily store operations to maximize sales, profit and customer service Accomplishments
- Earned "Presidents Club" Award in 2016 and 2019 for exceeding profit plans
- Reduced lost workdays and recordable incidents from 13 to 2 by implementing safety awareness program
- Promoted to DMIT after 2 years with company
Skills
- Customer service
- Distribution center management
- Teamwork / Collaboration
- Key Performance Indicators (KPIs)
- Performance Analysis
- Financial Management
- Operations Management
- Project Management
- Mentoring
- Energetic
- Experience operating forklift and pallet jack
- Microsoft Office
Education
06/2015University of WashingtonCityBBA: BUSINESS
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Resume Overview
School Attended
- University of Washington
Job Titles Held:
- Operations Manager
- Customer Service Manager
- Store Manager/District Manager
Degrees
- BBA : BUSINESS
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