Advanced Operations Manager offering over 14 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Skills
Customer service
Distribution center management
Teamwork / Collaboration
Key Performance Indicators (KPIs)
Performance Analysis
Financial Management
Operations Management
Project Management
Mentoring
Energetic
Experience operating forklift and pallet jack
Microsoft Office
Education
University of WashingtonTACOMA, WA, Expected in 06/2015 ā āBBA:BUSINESS - GPA:
Work History
Entegris, Inc. - Operations Manager Decatur, TX, 03/2011 - Current
Assessed financial statements, sales, supply, and pricing reports to evaluate sales and profit performance, develop targeted improvements and implemented changes all in partnership with management teams
Experience recruiting, hiring, mentoring, training and guiding newer/less-experienced team members
Reviewed company's strategic plans and developed departmental goals and standards to support vision.
Upholds company's vision and values by successfully engaging and motivating store teams to provide exceptional customer/donor service in all departments of store.
Demonstrates and promotes team member safety/risk prevention within workplace through training and upholding policies.
Created process and tools that are utilized district and region wide; scheduling templates and labor management tracking.
Tapped to partner with Director of Store Planning & Development as voice for field Career Highlight: Received President's Club Award in 2016 and 2019 in recognition for exceeding profit targets.
Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
Developed daily sales goals for team members based on results of previous years and current business trends
Trained cashier staff in superior customer service skills while maintaining highest accuracy of cash handling, promoted drills, competitions, and speed timing tests, resulted in increased checkout speed from average 70% to over 90%
Executed team member performance evaluations to make necessary improvements
Ensured that employees recognize importance of their contributions to whole, and demonstrated to each one appreciation for value that he or she delivered to store overall
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Exceeded team goals and collaborated with staff members
to implement customer service initiatives
Conferred with customers about concerns with products or services to resolve problems and drive sales
Inga Stepanova - Store Manager/District Manager City, STATE, 11/2004 - 11/2009
Organized team building activities designed for motivating and maintaining high employee morale
Provided training and development for store management and employees, to ensure consistent delivery of customer service and other company standards
Promoted brand image by maintaining visual merchandising standards, product rotation and conducting regularly inventories
Utilized store financial reports, including but not limited to P&L to find financial opportunities and problem solve
Actively recruited, hired and trained employees and management
Manage daily store operations to maximize sales, profit and customer service Accomplishments
Earned "Presidents Club" Award in 2016 and 2019 for exceeding profit plans
Reduced lost workdays and recordable incidents from 13 to 2 by implementing safety awareness program
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