Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, San Francisco, CA 94105
:
Professional Summary
I am focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in service industry practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Experienced manager with over 6 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
  • Budgeting
  • Team Leadership
  • Training and development
  • Effective leader
  • Exceptional interpersonal communication
  • Marketing promotions
  • Budgeting
  • Budgets
  • Budget
  • Coaching
  • Interpersonal communication
  • Contract negotiations
  • Customer service
  • Decision making
  • Team Leadership
  • Marketing
  • Meetings
  • Policies
  • Quality
  • Safety
  • Sales
  • Sound
  • Staffing
Education
Santa Fe College Gainesville, FL Expected in 12 Associate of Arts : Nutrition Sciences - GPA :
Middleburg High School Middleburg, FL Expected in 2005 High School Diploma : - GPA :
Work History
Enterprise Information Services - Operations Manager
Pikeville, KY, 09/2016 - 12/2018
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Fidelitone - General Manager
Albuquerque, NM, 10/2012 - 08/2016
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Held weekly meetings with the management team to identify techniques to overcome sales obstacles.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Fidelity Investments - Squad Leader
Johns Creek, GA, 07/2005 - 07/2011
  • Advised team of 4-16 Marines on operations, intelligence and risk assessments in daily briefings.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Briefed team on readiness, equipment status and enemy locations on daily basis to enable sound decision making.
  • Molded team and embraced change to adapt within dynamic atmospheres.
Work History
Tijuana Flats Burrito Company Inc - Operations Manager
Gainesville, FL 09/2016 - 12/2018
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Chipotle Mexican Grill - General Manager
Orlando, FL 10/2012 - 08/2016
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Held weekly meetings with the management team to identify techniques to overcome sales obstacles.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
United States Marine Corps - Squad Leader
Jacksonville, NC 07/2005 - 07/2011
  • Advised team of 4-16 Marines on operations, intelligence and risk assessments in daily briefings.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Briefed team on readiness, equipment status and enemy locations on daily basis to enable sound decision making.
  • Molded team and embraced change to adapt within dynamic atmospheres.
Skills
  • Budgeting, budgets, budget, coaching, interpersonal communication, contract negotiations, customer service, decision making, Team Leadership, Marketing, meetings, policies, quality, safety, sales, sound, staffing
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    School Attended

    • Santa Fe College
    • Middleburg High School

    Job Titles Held:

    • Operations Manager
    • General Manager
    • Squad Leader

    Degrees

    • Associate of Arts
    • High School Diploma

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