I am focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in service industry practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents.
Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. Experienced manager with over 6 years of experience in customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Budgeting
Team Leadership
Training and development
Effective leader
Exceptional interpersonal communication
Marketing promotions
Budgeting
Budgets
Budget
Coaching
Interpersonal communication
Contract negotiations
Customer service
Decision making
Team Leadership
Marketing
Meetings
Policies
Quality
Safety
Sales
Sound
Staffing
Education
Santa Fe CollegeGainesville, FLExpected in 12 ā āAssociate of Arts:Nutrition Sciences - GPA:
Middleburg High SchoolMiddleburg, FLExpected in 2005 ā āHigh School Diploma: - GPA:
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Educated operations team on best practices, company policies and service excellence standards.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Fidelitone - General Manager Albuquerque, NM, 10/2012 - 08/2016
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Held weekly meetings with the management team to identify techniques to overcome sales obstacles.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Educated operations team on best practices, company policies and service excellence standards.
Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Chipotle Mexican Grill- General Manager Orlando, FL10/2012 - 08/2016
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Held weekly meetings with the management team to identify techniques to overcome sales obstacles.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
United States Marine Corps- Squad Leader Jacksonville, NC07/2005 - 07/2011
Advised team of 4-16 Marines on operations, intelligence and risk assessments in daily briefings.
Patrolled designated coverage areas and evaluated terrain for defensive use.
Briefed team on readiness, equipment status and enemy locations on daily basis to enable sound decision making.
Molded team and embraced change to adapt within dynamic atmospheres.
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