operations manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Front Desk And Guest Care Manager with over 15 years of successful experiences in optimizing policies, coordinating events and managing guest services operations. Highly dependable, ethical and reliable. Recognized consistently for performance excellence and contributions to success in a variety of customer service and leadership positions. Strengths in conflict resolution and sales. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skilled Operations Supervisor versed in business and employee management. Bringing [Number] years of experience in [Industry]. Decisive leader and strategic problem solver with excellent communication and planning abilities.

  • P>Relationship building
  • P>Documentation and control
  • P>Policy and procedure modification
  • P>Persuasion skills
  • P>Workflow planning
  • P>Issue handling
  • P>Team leadership
  • P>Audit compliance
  • P>Oral and writing communication
  • P>Presentation design
  • P>Proficient in Fosse, Kronos, GXP, and more
  • P>Accounts Receivable
  • P>Staff management
  • P>Regulatory compliance
  • P>Payroll with Kronos
  • P>Microsoft Office
  • P>Program management
  • P>Hotel information
  • P>Inquiry response
  • Systems implementation
  • Invoice processing
  • Document control
  • Continuous improvements
  • High-pressure environments
  • Team Building/Leadership
  • Data archiving
06/2021 to Current Operations Manager Enterprise Information Services | Orange, FL,
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Replenished inventory to maintain par levels.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
02/2015 to 06/2020 Guest Care and Front Office Manager Veolia | Fall River, MA,
  • Developed and implemented strategies to improve guest experiences and build loyalty
  • Applied sales skills to maintain full hotel occupancy
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Kept accounts in balance and ran daily reports to verify totals
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updating
  • Person in charge in absence of General Manager
  • Lead Associate Advisory Counsel
Current to Current Server Shift Leader/ Bartending Lead The Grill On 21st St. | City, STATE,
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Current to Current Customer Service Representative National City Bank/PNC Bank | City, STATE,
  • Boosted sales revenue by skillfully promoting diverse product and services options
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Regularly exceeded daily sales and product add-on quotas
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Cultivated customer loyalty, promoted repeat customers and improved sales
Education and Training
Expected in 2006 to to Certificate of Communications and Certificate in Applied Sciences | Radiologic Technology Ashland Community and Technical College, Ashland, KY GPA:
Expected in to to | Business Communications Ohio Stat University Newark , Newark, OH GPA:

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Resume Overview

School Attended

  • Ashland Community and Technical College
  • Ohio Stat University Newark

Job Titles Held:

  • Operations Manager
  • Guest Care and Front Office Manager
  • Server Shift Leader/ Bartending Lead
  • Customer Service Representative


  • Certificate of Communications and Certificate in Applied Sciences
  • Some College (No Degree)

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