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Operations Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Diligent Operations Manager bringing 3+ years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

Accomplishments
  • Promoted to Manager after two years with the company.
  • Received Project Excellence Award for Start up of New York Worker's Compensation Project.
  • Used Microsoft Excel to produce Project wide (3,000+ CSR's) stack ranking information to executive Management.
  • First to meet and exceed project standards while being the last hired on project at the time.
Skills
  • Risk analysis and management
  • Project development and life cycle
  • Policies and Procedures Implementation
  • Project Management
  • Report generation
  • Performance Evaluations
  • Startups background
  • Superb time management skills
  • Data analysis
  • Operations management
Work History
04/2018 to Current Operations Manager Enterprise Information Services | Portland, OR,
  • Devised processes to boost long-term business success and increase profit levels.
  • Advanced productivity KPIs by leading trainings on procedures and best practices.
  • Investigated and resolved departmental non-conformances.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Scheduled 125 Supervisors and Eight Managers for three separate shifts.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
01/2016 to 04/2018 Medical Assistant Minnesota City Jobs | Mn Dept Of Natural Resources, MN,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Ordered and prepared reagents and supplies.
  • Tested and recorded blood glucose levels.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
01/2014 to 01/2016 Medical Assistant Minnesota City Jobs | Motley, MN,
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Ambulated, turned and positioned patients.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared patients for electrocardiograms, suture removal and dressing changes.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Tested and recorded blood glucose levels.
  • Obtained pre- and post-treatment vital signs and weight.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Compiled necessary documents for surgical billing packages.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
Expected in Bachelor of Science | Health Sciences SUNY College At Brockport, Brockport, NY GPA:
Expected in Associate of Arts | Fine Arts Monroe Community College, Rochester, NY GPA:

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Resume Overview

School Attended
  • SUNY College At Brockport
  • Monroe Community College
Job Titles Held:
  • Operations Manager
  • Medical Assistant
  • Medical Assistant
Degrees
  • Bachelor of Science
  • Associate of Arts