Operations Manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

  • Security Management and Enhancement
  • Facility Inspections
  • Facility Management
  • Federal Regulations
  • Facility Cleaning
  • OSHA Standards
  • Adobe Systems Adobe Acrobat
  • Performance Monitoring and Evaluation
  • Operation Monitoring
  • Staff Management
  • Microsoft Internet Explorer
  • Microsoft Windows
  • Microsoft Outlook
  • Microsoft Office
  • Citrix
  • Accounting
  • Security Activity Coordination
  • Closed Circuit TV Systems
  • Site Management
  • Video Surveillance Systems
  • Alarm System Monitoring
  • CCTV Camera Monitoring
  • Conducting Drills
  • Microsoft PowerPoint
Work History
05/1990 to 06/2022
Operations Manager Momentum Solar Framingham, MA,
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
  • Supervised [Number] employees on [Type] shift, overseeing efficiency of [Task] and [Task].
  • Supervised daily operations of multi-million dollar [Type] operation.
  • Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Managed daily operations of [Type] organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Managed, trained and motivated [Job title]s and [Job title]s to continuously improve knowledge and abilities in [Industry] field.
  • Interacted well with [Job title]s and customers to build connections and nurture relationships.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
01/2018 to 06/2022
Building Facilities Manager Marriott International Anchorage, AK,
  • Inspected grounds and facilities to identify necessary repairs.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Directed financial operations for building to maintain optimal budget targets.
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Managed operations, maintenance, and improvement of properties.
  • Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Communicated effectively with owners, residents and on-site associates.
  • Kept properties in compliance with local, state and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Planned and scheduled general maintenance, major repairs, and remodeling projects.
  • Reviewed and oversaw construction and renovation projects.
01/2015 to 06/2022
Security Site Supervisor Dk Security Dimondale, MI,
  • Managed team schedules to provide effective security coverage for building needs.
  • Provided guidance to security staff on appropriate courses of action for diverse situations.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored work of contractors in design, construction and startup phases of security systems.
  • Developed and reviewed specifications for design and construction of security systems.
01/2018 to 06/2022
Security Analyst Fanduel Atlanta, GA,
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Monitored video surveillance feed and system alerts for suspicious activity.
  • Conducted security audits to identify vulnerabilities.
Expected in
No Degree: Computer Science And Programming
Marist College - Poughkeepsie, NY
Expected in
Associate of Science: Computer Science
Dekalb College - Decatur, GA,

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Resume Overview

School Attended

  • Marist College
  • Dekalb College

Job Titles Held:

  • Operations Manager
  • Building Facilities Manager
  • Security Site Supervisor
  • Security Analyst


  • No Degree
  • Associate of Science

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