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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Ability to lead
  • Highly Motivated and Innovative
  • Creative problem solver
  • Staff training and development
  • Systems implementation
  • Incidents management
  • Project management
  • Workforce Management
  • Microsoft Office expertise
  • Troubleshooting and problem solving
  • Retail operations management
  • Quality assurance and control
  • Team Building/Leadership
  • Microsoft Office
Experience
March 2020 to Current
TargetHouston, TXOperations Manager
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Performed timely and budget-complying project management on multi-faceted issues.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Evaluated performance trends to determine areas in need of improvement.
  • Coached employees on ways to improve efficiency, accuracy and overall productivity.
  • Maintained workplace safety by involving employees in order to maximize engagement and team morale.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Improved profit margins by streamlining operations and workflow.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Supervised warehouse team, including schedule management, training and task delegation.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Liaised with vendor representatives to rectify damages and shortages.
November 2017 to March 2020
TAK CommunicationsHouston, TXOperations Manager
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
  • Limited inventory discrepancies by creating online inventory system using MS Excel.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
  • Improved morale and management communication by creating employee recognition and rewards practices.
November 2013 to September 2017
University of RedlandsRedlands, CATelecommunications Supervisor
  • Supervise and train a team of employees Hire new technicians Train technicians on compliance and safety
  • Document appropriate employee disciplinary actions and administer as needed
  • Provides technical user support of all campus communications-related data equipment, AVAYA telephone switch, voicemail system and wiring infrastructure within Information Technology Services on communications (voice and data) related projects.
  • Maintains user database administration; performs line and directory number administration for both AVAYA and modular messaging mail systems.
  • Works with outside vendors on new equipment and projects.
  • Provide second-level end-user support in terms of troubleshooting telecommunications issues; Deliver telecommunications solutions in support of organizational projects Perform Business Continuity and Disaster Recovery planning in voice environment to minimize work disruption
  • Train users in the use of telecommunication devices, mobility, audio/video conferencing, and voice mail features.
  • Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
  • Performed regular tests on systems to ensure all components were running well.
  • Evaluated client telecommunications needs and recommended targeted solutions.
Education and Training
Expected in 2022
University Of Phoenix
Business Management
Bachelors of Science
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Resume Overview

Companies Worked For:

  • Target
  • TAK Communications
  • University of Redlands

School Attended

  • University Of Phoenix

Job Titles Held:

  • Operations Manager
  • Telecommunications Supervisor

Degrees

  • Business Management Bachelors of Science

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