Ambitious Executive successful at setting policies, improving performance and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization.
Skills
Systems implementation
Incidents management
Project management
Workforce Management
Troubleshooting and problem solving
Quality assurance and control
Team Building/Leadership
Experience
Executive Team Leader, 03/2020 - Current Marriott Vacations Worldwide – Hilton Head Island, SC,
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Coached employees on ways to improve efficiency, accuracy and overall productivity.
Maintained workplace safety by involving employees in order to maximize engagement and team morale.
Demonstrated leadership by making improvements to work processes and helping to train others.
Kept stockroom free of hazards, working efficiently and properly organized.
Supervised warehouse team, including schedule management, training and task delegation.
Organized storage areas to maximize movement efficiency
Operations Manager, 10/2017 - 03/2020 Enterprise Information Services – Falls Church, VA,
Established work priorities to meet contractual obligations for schedule and installations.
Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
Oversaw financial management activities, including budget management, accounting and payroll.
Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Limited inventory discrepancies by creating online inventory system using MS Excel.
Assessed upcoming projects to forecast projected resource requirements.
Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans.
Improved morale and management communication by creating employee recognition and rewards practices.
Telecommunications Supervisor, 10/2013 - 08/2017 Fluor Corporation – Phoenix, AZ,
Supervise and train a team of employees Hire new technicians Train technicians on compliance and safety
Document appropriate employee disciplinary actions and administer as needed
Maintains user database administration; performs line and directory number administration for both AVAYA and modular messaging mail systems.
Train users in the use of telecommunication devices, mobility, audio/video conferencing, and voice mail features.
Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
Performed regular tests on systems to ensure all components were running well.
Education and Training
Bachelors of Science: Business Management, Expected in 2022 - University Of Phoenix - , GPA:
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