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Operations Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated and organized Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in management, and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or administrative management role with progressive organization.

Skills
  • Package loading
  • Cycle counting proficiency
  • Material storage
  • Merchandise tracking
  • Package preparation
  • Wrapping and boxing
  • Shipping and receiving
  • Inventory organization
  • Employee development and management
  • CPR certified
  • Customer service-oriented
  • Motivated self-starter
  • Map reading and navigation skills
  • Inventory management
  • Effective customer upselling
  • Conflict and dispute resolution
  • Check payment processing
  • Sales techniques
  • Point of Sale (POS) system operations
  • Multi-line telephone skills
  • 35 WPM typing speed
  • Open and clear communicator
  • Multitasking ability
  • Flexible
  • Data entry
  • Correspondence management
Experience
08/2022 to 12/2022
CSR Envision Healthcare Horsham Twp, PA,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Completing inbound & outboound receivers, creating BOL's, billing drafts and processig Export orders
03/2021 to 06/2022
Operations Coordinator Fedex Cross Border Santa Fe, NM,
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Liaised between customers and management to ensure smooth operations delivery.
  • Managed daily functions of deskside support, including defining and implementing processes.
  • Developed relationships and partnerships with business leaders.
  • Implemented security policies and procedures to protect company assets from theft, loss, or damage.
  • Delivered all professional services in alignment with operational initiatives.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Identified problems in operations process, applying effective solutions such as making sure all pkgs were properly scanned, answering customer complaints, networking with Business Contacts to ensure that all packages are delivered or put on hold and sending out several reports to upper management including, Misloads, DNA's and info on my daily dock walks .
07/2015 to 03/2021
Operations Manager Hello Fresh Southlake, TX,
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Worked collaboratively to enhance processes and implement daily metrics, resulting in increase in profitability.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed daily operations, including supervising multiple team members throughout the building
  • Collaborated with a 14 person team to improve tracking and work issue logging.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on scanning, loading and metrics
08/2013 to 09/2014
Package Handler Trainer Hyatt Hotels Corp. Oklahoma City, OK,
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation.
  • Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using NGW scanners.
  • Efficiently packaged personal and business items, maintaining consistency to meet fulfillment deadlines.
  • Safely operated pallet jacks and tugger equipment to move items to and from different warehouse locations.
  • Accomplished production goals by working with speed and accuracy.
  • Sorted 70+ pounds of household and mechanical products efficiently to organize and optimize use of production areas.
  • Transported packages throughout the shift to loading docks using conveyors and tugger equipment.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
07/2011 to 08/2013
Package Handler Ashley Furniture Alafaya, FL,
  • Ensured packages were sealed properly.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Used scanners to track parcel information such as condition or receipt.
  • Assisted in loading delivery trucks with prepared packages.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Offered to assist Sort Manager with sorting, scanning and loading duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
  • Maintained NGW and MC55 equipment using troubleshooting methods to keep functional for all shifts.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
04/2012 to 06/2012
Waitress Sessions Ii San Francisco, CA,
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
05/2008 to 06/2010
Customer Service Representative La Madeleine, Inc. Lubbock, TX,

* Answer incoming calls

* Provided customer service

* Sold merchandise as needed

* Offered serviced, and closed sales

* Data Entry and accessed accounts

  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
03/2003 to 06/2006
Bartender Sessions Ii San Francisco, CA,
  • Engaged in small talk with over 50 patrons per day to build rapport and earn repeat business.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Maintained tight financial controls with highly accurate daily registers.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Processed over 50 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Filled ice bins 4 throughout shift and cleaned them 7 times weekly.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
06/2004 to 10/2005
Cashier Carejourney Arlington, VA,
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Smoothly processed incoming orders, handling over 50 transactions per day with exceptional accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
11/2004 to 06/2005
Bartender Carejourney Arlington, VA,
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Prepared and served over 200 drinks per shift in high-volume entertainment environment.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared over 100 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 200 patrons per shift.
  • Strong money handling
  • Opening & Setting up bar
04/2000 to 02/2001
Microfilm Clerk Ross Dress For Less City, STATE,

* My duties included taking documents and filming them on Microfilm

* Trained to use the Minolta and Kodak camera

03/2000 to 06/2000
Sales Associate Company Name City, State,

* This wig shop specialized in custom made hairpieces for people with Cancer.

* Matching custome wigs and hairpieces

* Daily inventory

* Arranging display cases with current inventory

06/1998 to 12/1998
Sales Associate Company Name City, State,
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Assisted customers by finding needed clothing and shoe items and checking inventory for items at other locations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education and Training
Expected in 05/1998
High School Diploma:
Douglas Macarthur High School - San Antonio, TX,
GPA:

* I attended MacArthur towards the end of my Freshman year. In my Sophomore year I joined the work program which allowed me to attend classes half a day and work evenings. My GPA was 2.25 and I earned enough credits to skip my junior year and graduate on May 1998

Accomplishments
customerMisloads
  • Received Package Handler Trainer achievement award at Fedex Ground in 10/13.
  • Received Bravo Zulu Award on 1/20 at Fedex Ground for coordinating with contractors to get 921 pkgs unloaded in 25mins and successfully delivered to customers.
  • I received P&D coordinator twice, on 02/2022 & 5/2022
  • I was recognized by The president of Fedex, John Smith for 10yrs of service with the company on 06/2022
  • Promoted from Operations Manager to Operations Coordinator, in less than 12-months.

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Resume Overview

School Attended
  • Douglas Macarthur High School
Job Titles Held:
  • CSR
  • Operations Coordinator
  • Operations Manager
  • Package Handler Trainer
  • Package Handler
  • Waitress
  • Customer Service Representative
  • Bartender
  • Cashier
  • Bartender
  • Microfilm Clerk
  • Sales Associate
  • Sales Associate
Degrees
  • High School Diploma