Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Chief Aviation Mechanic and Military Veteran with a Secret Security Clearance and 20 years of proven experience in the United States Navy. Accomplished measurable results while leading teams of 200-400+ in dynamic, fast - paced environments. Possess a comprehensive background in Aviation Maintenance Management and Operational Management derived from conducting domestic and global operations in various locations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $600 million while developing procedures and policies and driving expectations of senior leadership. Possess extensive knowledge in personnel and asset management, planning, safety analysis, quality assurance, and milestone-oriented decision making. Recipient of multiple awards for outstanding performance and professionalism.

Professional Skills
  • Incidents management
  • Contract review and recommendations
  • Planned equipment constraints
  • Business process re-engineering
  • Operations Management
  • Leadership
  • Data Analysis
  • Quality Assurance
  • Training and Development
  • Policy Implementation
  • Critical Thinking
  • Communication
  • Microsoft Office Suite
Operations Manager, 07/2016 to 10/2020
Envision HealthcareFort Worth, TX,
  • Senior advisor to the Commanding Officer for 25 staff and 400 Reserve Sailors in the execution of the command's mission, vision, and guiding principles.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic operational goals resulting in.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Maintained highest employee moral of 19 regional operating centers.
  • Highly effective trainer and mentor for leader development and employee success. Created and administered multiple training programs resulting in the operation centers recognition as one of the most highly trained and effective regional operation centers.
  • Simultaneously managed and directed the travel department managing over $500 million in travel and mission funding and ensuring execution of mobilization and personnel fulfillment worldwide.
  • Managed programs for Anti-Terrorism countermeasures, Equal Opportunity and Diversity, Sexual Assault Prevention, Family Advocacy, and Education Services.
  • Assessed, optimized and elevated operations to target current and expected demands.
Maintenance Manager, 08/2012 to 07/2016
Consolidated Container Company LlcMcdonough, GA,
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Implemented preventive maintenance program by planning and coordinating major scheduled maintenance outages
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Issued training and work schedules for 243 personnel for 39 H-60S/H helicopters.
  • Managed training, licensing and aircraft inspections for operational readiness, provided feedback to employees and translated operational directives into program roadmaps.
  • Managed team of employees, daily progress reports and overall project planning.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Quality Assurance Specialist, 03/2009 to 07/2012
Alakaina Family Of CompaniesFort Meade, MD,
  • Collaborated with management to discuss effective plans for resolving major quality problems.
  • Conducted final inspections of all maintenance actions that had effects on safety of life or could result in major asset lose.
  • Leveraged operational statistics to implement continuous improvement programs that generated substantial mission success.
  • Consulted with management and personnel to educate on QA standards.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Enhanced aviation maintenance and inspection method, reduced risks, and adhered to regulations.
  • Performed regular inspection and analysis of 42 maintenance programs and enforced adherence to developed policies.
  • Trained 250 personnel on effective maintenance practices and safety policies result in zero mishaps throughout the workforce.
Education and Training
GED: , Expected in 10/2000
United States Navy - Great Lakes, IL,
: Advanced Leadership Development And Training, Expected in 02/2004
Center For Naval Leadership - Virginia Beach, VA
: Naval Aviation Maintenance Control Management , Expected in 02/2014
Center For Naval Aviation Technical Training (CNATT) - Pensacola, FL
: Level II - Anti-Terrorism Officer Certification, Expected in 02/2018
Department of Homeland Security - Norfolk, VA,

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Resume Overview

School Attended
  • United States Navy
  • Center For Naval Leadership
  • Center For Naval Aviation Technical Training (CNATT)
  • Department of Homeland Security
Job Titles Held:
  • Operations Manager
  • Maintenance Manager
  • Quality Assurance Specialist
  • GED