Operations Manager Resume Example
Love this resume?Build Your Own Now
OPERATIONS MANAGER
Professional Summary
Forward thinking and innovative Revenue Cycle Manager with over 15 years' experience in medical billing. Expertise in billing and collections, cash flow management, business development and streamlinining of processes to increase efficiency. Demonstrated team leadership skills that guide teams to achieve collections targets and foster long-term relationships with clients and vendors to drive business initiatives.
Skills
- Microsoft Office: Excel (Pivot Tables), Power Point, Word
- Knowledgeable of Insurance company practices regarding reimbursement and healthcare receivables
- Great written/verbal communication and problem-solving skills
- Accounts Receivable Management
- Financial Management
- Business operations
- Data collection and analysis
- Operations management
- Complex problems analysis
- Strategic Planning
- Healthcare Reimbursement
Education
Winthrop UniversityBachelor of Science: Business Administration/Finance
Certifications
Six Sigma Yellow Belt Certification
Six Boxes Performance Thinking Certification
Work History
Epes Carriers- Operations Manager
Georgetown , SC01/2018- Current
Georgetown , SC01/2018- Current
- Change Healthcare Established efficient work flow processes, monitor daily productivity and implemented modifications to improve overall effectiveness of staff and procedures.
- Minimize bad debt and improve cash flow by guiding operational teams, analyzing trends and making recommendations to senior management.
- Direct day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives.
- Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
- Spearheaded department training for appraisals of new components focused on key performance initiatives.
- Cultivated strong business relationships with client to increase overall experience, satisfaction and retention rates.
- Created, managed and executed business plans and communicated company vision and objectives to motivate teams.
- Created new standard operating procedures to improve billing accuracy and cash flow.
- Analyze critical operations on an ongoing basis and developed reports that evaluate and demonstrate productivity and performance gains.
- Manage and direct supervisors, review operations and establish departmental objectives to be implemented and executed by the staff.
- Interact with clients professionally by phone, email or in-person to provide analytical information and established resolution.
- Analyzed and solved multi-faceted problems by eliminate gaps and standardizing processes.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversee the billing teams that manage accounts, communications with insurance, collections, contract analysis, cash posting, billing transactions with clients, and report creation Recognized for distinguished project execution on transition to new system.
- Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Ugi- Sr. Operations Supervisor
North Las Vegas , NV01/2014 - 01/2018
North Las Vegas , NV01/2014 - 01/2018
- Manage the Accounts Receivable for 12 clients with deliberate focus on the Executive Summary Reports month over month to get a full financial picture needed to increase the net collections
- Analyze the top insurance carrier denials for each client and provide solutions to increase cash and reduce the Days in AR
- Outline detailed projects and assign to the staff to resolve outstanding AR
- Maintain and manage Offshore vendor relationships by initiating ongoing communications by holding monthly WebEx sessions and training calls
- Establish an excellent rapport with the client/client managers and present trends to them monthly with targeted solutions
- Create standard operating procedures to assist the onshore and offshore teams in working Accounts Receivable
- Build trust and collaboration amongst the team by enhancing employee engagement, addressing performance results and providing feedback through coaching and mentoring.
McKesson Corporation- Operations Supervisor
City , STATE01/2010 - 01/2013
City , STATE01/2010 - 01/2013
- Manage 22 on-site and remote employees in the accounts receivable department.
- Delegate various tasks to be performed by the employee with a specified deadline.
- Consolidate client issues into and action log to present to the Client Management Team.
- Run reports to capture outstanding account receivables to disperse to the team to work.
- Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Affiliations
Denial Management Committee, Change Healthcare
Delta Sigma Theta Sorority, Inc., Winthrop University
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Strong summary
- Typos
Resume Overview
School Attended
- Winthrop University
Job Titles Held:
- Operations Manager
- Sr. Operations Supervisor
- Operations Supervisor
Degrees
- Bachelor of Science : Business Administration/Finance
Similar Resumes
