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Operations Manager Resume Example

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LYNYATA
YANCY
Professional Summary

Forward thinking and innovative Revenue Cycle Manager with over 15 years' experience in medical billing. Expertise in billing and collections, cash flow management, business development and streamlinining of processes to increase efficiency. Demonstrated team leadership skills that guide teams to achieve collections targets and foster long-term relationships with clients and vendors to drive business initiatives.

Skills
  • Microsoft Office: Excel (Pivot Tables), Power Point, Word
  • Knowledgeable of Insurance company practices regarding reimbursement and healthcare receivables
  • Great written/verbal communication and problem-solving skills
  • Accounts Receivable Management
  • Financial Management
  • Business operations
  • Data collection and analysis
  • Operations management
  • Complex problems analysis
  • Strategic Planning
  • Healthcare Reimbursement
Education
Winthrop UniversityBachelor of Science: Business Administration/Finance
Certifications

Six Sigma Yellow Belt Certification

Six Boxes Performance Thinking Certification

Work History
Company Name- Operations Manager
City, State01/2018 - Current
  • Change Healthcare Established efficient work flow processes, monitor daily productivity and implemented modifications to improve overall effectiveness of staff and procedures.
  • Minimize bad debt and improve cash flow by guiding operational teams, analyzing trends and making recommendations to senior management.
  • Direct day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives.
  • Monitored department KPIs and employee performance and adjusted plans to meet daily and monthly goals.
  • Spearheaded department training for appraisals of new components focused on key performance initiatives.
  • Cultivated strong business relationships with client to increase overall experience, satisfaction and retention rates.
  • Created, managed and executed business plans and communicated company vision and objectives to motivate teams.
  • Created new standard operating procedures to improve billing accuracy and cash flow.
  • Analyze critical operations on an ongoing basis and developed reports that evaluate and demonstrate productivity and performance gains.
  • Manage and direct supervisors, review operations and establish departmental objectives to be implemented and executed by the staff.
  • Interact with clients professionally by phone, email or in-person to provide analytical information and established resolution.
  • Analyzed and solved multi-faceted problems by eliminate gaps and standardizing processes.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversee the billing teams that manage accounts, communications with insurance, collections, contract analysis, cash posting, billing transactions with clients, and report creation Recognized for distinguished project execution on transition to new system.
  • Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Company Name- Sr. Operations Supervisor
City, State01/2014 - 01/2018
  • Manage the Accounts Receivable for 12 clients with deliberate focus on the Executive Summary Reports month over month to get a full financial picture needed to increase the net collections
  • Analyze the top insurance carrier denials for each client and provide solutions to increase cash and reduce the Days in AR
  • Outline detailed projects and assign to the staff to resolve outstanding AR
  • Maintain and manage Offshore vendor relationships by initiating ongoing communications by holding monthly WebEx sessions and training calls
  • Establish an excellent rapport with the client/client managers and present trends to them monthly with targeted solutions
  • Create standard operating procedures to assist the onshore and offshore teams in working Accounts Receivable
  • Build trust and collaboration amongst the team by enhancing employee engagement, addressing performance results and providing feedback through coaching and mentoring.
Company Name- Operations Supervisor
City, State01/2010 - 01/2013
  • Manage 22 on-site and remote employees in the accounts receivable department.
  • Delegate various tasks to be performed by the employee with a specified deadline.
  • Consolidate client issues into and action log to present to the Client Management Team.
  • Run reports to capture outstanding account receivables to disperse to the team to work.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Affiliations

Denial Management Committee, Change Healthcare

Delta Sigma Theta Sorority, Inc., Winthrop University

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Resume Overview

School Attended

  • Winthrop University

Job Titles Held:

  • Operations Manager
  • Sr. Operations Supervisor
  • Operations Supervisor

Degrees

  • Bachelor of Science : Business Administration/Finance

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