operations manager facilitator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful professional with proven success leading productive teams, networking to drive growth initiatives and marketing to maximize brand outreach and sales. Knowledgeable in providing and ensuring top notch customer service with over 25 years of customer service experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Revenue Generation
  • Operations Management
  • Business Development
  • Employee Motivation
  • Customer Service
  • Sales Coaching
  • Recruiting and Hiring
  • Supervision and Training
  • Business Marketing
  • Verbal and Written Communication
  • Customer Service Management
  • Database Maintenance
  • Delegating Work
  • Revenue Forecasting
  • Inventory Control
  • Proficient in Microsoft Office, Google Drive, Zoom, etc.
  • Calendar Management
  • Direct Sales
  • Program Administration
  • Team Leadership
  • Customer Relations
  • Desktops, Laptops, and Mobile Devices
  • Sales Promotion
  • Cost Reduction
  • Presentation Development and Delivery
  • Client Account Management
  • Relationship Building
Operations Manager/Facilitator, 07/2018 - Current
Benedictine Health System Saint Peter, MN,
  • Establishing operational guidelines and identifying opportunities for improvement.
  • Development of operational goals.
  • Setting goals and expectations for direct reports, holding staff accountable.
  • Ensuring customer service is top notch at all times.
  • Working one on one with customers as well as speaking/teaching to groups.
  • Daily marketing and sales including social media marketing, creating referral campaigns, designing inside and outside marketing campaigns, and more.
  • Creating marketing campaigns with the sole purpose of generating leads.
  • Lead follow up via email, phone, social media, database marketing, etc.
  • Hosting weekly seminars and webinars designed to overcome objections and get sign ups with an 80%+ closing rate.
  • Educating customers to help guide them through a successful journey.
  • Educating and training staff members to ensure our customers are receiving the best service and having a positive experience.
  • Developing and maintaining client relationships to grow business and improve account retention.
  • Use of strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Use of excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewing financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitoring inventory levels and placing new orders for merchandise to keep supply well-stocked.
Wellness Director, 07/2014 - 07/2018
Saga Communications, Inc. Ithaca, NY,
  • Provided individual support and counseling on general wellness and nutrition.
  • Held weekly seminars and group meetings.
  • Contacted leads daily via email, phone, social media, and utilization of multiple database systems.
  • Created inside and outside marketing campaigns.
  • Kept files with updates as needed on all clients.
  • Participated on the management team for the center with daily meetings to analyze sales, department goals, staffing, marketing, and more.
  • Engaged with center members to ensure happiness, safety, and a great experience center wide.
  • Actively listened to members and staff for ideas, needs and wants.
  • Traveled to and participated in training opportunities including health and fitness conventions, REX, weight loss trainings, and more.
  • Manned booths and tables, engaging with potential prospects at multiple community events.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Advertising Sales Representative, 02/2014 - 06/2018
Community Newspapers, Inc City, STATE,
  • Managed and retained existing client accounts.
  • Prospected and cold-called customers to develop new sales leads.
  • Visited businesses to create new clients and/or sell advertising slots to current clients.
  • Negotiated pricing following company procedures to close sales with new advertisers.
  • Worked one on one with clients to create working advertising campaigns for the newspaper.
  • Assisted with creation and design of ads.
  • Explained to clients how specific types of advertising helped promote customer products or services.
  • Contacted clients and potential clients daily via email, phone, and on-site visits.
  • Learned about clients products and services to better assist with advertising.
  • Participated in education opportunities to further my knowledge and increase sales.
  • Won multiple awards for top sales, company wide.
Education and Training
Bachelor of Science: Hospitality & Tourism Management , Expected in 05/2009
Western Carolina University - Cullowhee, NC
Status -
Associate of Science: Business Administration And Management, Expected in 05/2005
Southwestern Community College - Sylva, NC
Status -

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Resume Overview

School Attended

  • Western Carolina University
  • Southwestern Community College

Job Titles Held:

  • Operations Manager/Facilitator
  • Wellness Director
  • Advertising Sales Representative


  • Bachelor of Science
  • Associate of Science

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