Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
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Spearheaded an employee engagement program, resulting in a 100% decrease in annual employee turnover.
Increased year over year top line production by 22% in the first year by spearheading development of the perfect patient experience (PPE) program.
Effectively developed facility procedures that improved patient satisfaction which increased our 3.2 YELP score to a solid 5 stars for 14 consecutive months and counting.
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