Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Spearheaded an employee engagement program, resulting in a 100% decrease in annual employee turnover.
Increased year over year top line production by 22% in the first year by spearheading development of the perfect patient experience (PPE) program.
Effectively developed facility procedures that improved patient satisfaction which increased our 3.2 YELP score to a solid 5 stars for 14 consecutive months and counting.
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