SEARCH

Operations Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
R
OPERATIONS MANAGER
Summary

Focused Professional bringing 15 years of experience in Leadership in the Hospitality Industry. Adept at different aspects of the business as well as venturing in trying different industries such as portrait photography and being a license Life Insurance Agent, liaising with many different clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.

Skills
  • Microsoft Office expertise
  • Policies and procedures implementation
  • Cost reduction and containment
  • Staff training and development
  • Process improvement strategies
  • Financial and cash flow analyses
  • Health and safety compliance
  • Sales presentations
  • Goal attainment
  • Team Building/Leadership
  • License Life Insurance Agent
  • Insurance sales strategy
  • Building relationships
  • Policy adjustment knowledge
  • Fluent in Spanish
  • Customer follow-up
  • Lead development
Experience
Operations Manager
Orlando, FLSeaWorld Parks & Entertainment/Feb 2019 to Mar 2020
  • Managed a staff of 150+ employees.
  • Developed and managed annual operating budgets for 8 - area facilities.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Operations Supervisor
Orlando, FLSeaWorld Parks & Entertainment/Jul 2018 to Feb 2019
  • Focused on ensuring safety for Ambassadors and Guest to the park.
  • Developed and oversaw strategies for improving operational efficiency and accuracy.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Achieved an increase Guest Satisfaction Scores by 4%.
  • Worked and gave input in the case may arrive in the evacuation process of the ride locations.
  • Focused on the training and development of Assistant Supervisor and Front Line team.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Oversaw scheduling for day-to-day activities of 40+ employees.
Merchandise/Photo Supervisor
Orlando, Fl.SeaWorld/Jan 2013 to Jul 2018
  • Worked all three SeaWorld Orlando Parks in Supervisory Roles (SeaWorld, Discovery Cove and Aquatica).
  • Monitor and manage the photo revenue operations in all three parks through recruitment, mentoring and supervision of the locations.
  • Supervised, trained and evaluated over 120 employees in Theme Park industry.
  • Boosted area's efficiency through coaching and development and process improvements, leading to an increased in revenue and P/C Yr/Yr.
  • Acted as Duty Manager for the Merchandise department (In all three parks) during park operating hours, to ensure that standard operating procedures were being met across the department.
  • Reduced cost of labor by creating different and efficient approaches to run the daily business.
  • Set up for Photo opportunity in special events.
  • Effectively identified opportunities to provide tactical business solution.
  • Effective communication with other departments and third party vendors.
  • Enhanced efficiency in the areas by 11% by coaching staff and creating an action plan for upselling and product pairing.
  • Focused in improving Games COGS and Inventory.
  • Assisted in the ordering process for the Games product for 2017.
  • Assisted with the merger between Photo and Games by splitting responsibilities and getting the team ready for a successful transition.
  • Opened the new Reef Treasure gifts at the Mako Realm in 2016, and had a significant part in implementing product placement to help drive sales.
  • Focused in increasing games revenue by product placement.
  • Selecting the correct prize to grab the guest's attention on the game.
  • Provided coaching to both my front line and leadership team on games sales techniques.
  • Work closely in equipment maintenance and employee development.
  • Coached to leadership staff to be observant of daily goals and to guide the team to become aware of the area's profitability.
  • Use metrics to analyze and determine areas that achieve the best results.
  • Worked with different departments to ensure daily functions of the park.
  • Supervised both aspects of the business at Aquatica including both retail and revenue.
  • Fiscally responsible for reporting revenue, nightly deposits and cash handling.
  • Increased beer sales base on Happy Hour and marketing of the area.
Assistant Supervisor
Orlando, FLPhoto Department/May 2005 to Jan 2013
  • Managed daily operations, to maximize the efficiency of 15 to 20 employees at the time.
  • Maintained constant moving merchandise stocked.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Corrected problems dealing with camera (Photo and Video) malfunctions to maintain the flow of the operation.
  • Corrected computer malfunctions and open repair tickets to avoid further complications.
  • Corrected errors with video downloads and xml locations (Coding of the Videos).
  • Reduced time of video rendering by strategically moving videos to maximize rendering process and catch up to the daily operation.
  • Formulated solutions to a customer issue by communicating with different departments, and arrange for the best solution.
  • Maintained the inventory flow to the gift shop.
  • Effective product positioning to market products in the gift shop.
  • Assisted supervisor and manager in evaluating employee performance and cultivating improvement initiatives.
Education and Training
Agile Preparation – REP Certified 25 Contact Hours. Udemy2018
B.S: Business ManagementUniversity of Phoenix2017
A.A: General StudiesValencia College2010
High School DiplomaFreedom High SchoolMay 2004Orlando, FL
Activities and Honors
  • Team Leader of the Month (November 2012 at SeaWorldOrlando).
  • Staying healthy and active by consistently going to the gym.
  • Active Life Insurance Agent (2 years).
  • Photographer, have shot weddings and team photos.
Languages
Bilingual: Spanish and English fluently
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • SeaWorld Parks & Entertainment
  • SeaWorld
  • Photo Department

School Attended

  • University of Phoenix
  • Valencia College
  • Freedom High School

Job Titles Held:

  • Operations Manager
  • Operations Supervisor
  • Merchandise/Photo Supervisor
  • Assistant Supervisor

Degrees

  • Agile Preparation – REP Certified 25 Contact Hours. Udemy
    B.S : Business Management
    A.A : General Studies
    High School Diploma

Similar Resumes

View All
Operations-Manager-/HR-Manager-resume-sample

Operations Manager /HR Manager

Caring Touch Nursing

Roscommon, Michigan