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operations manager resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

A thorough Human Resources professional with proficiency in handling Facility Management operations with more a decade of relevant experience and in charge of developing and maintaining recruitment strategies to meet organizational objectives. Willingness to travel and work in a global team of professionals. Accurate, flexible, enthusiastic, and responsible and excellent in customer service with a professional style of communication


Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Skills
  • Manage Contracts
  • Staff Management
  • Microsoft Windows
  • Employment Law
  • Multi-Unit Operations Management
  • Microsoft Internet Explorer
  • Financial Management
  • Workflow Planning
  • Manage Budgets
  • Contract Review and Recommendations
  • Cost Management
  • Project Development
  • Data Archiving
  • Staff Training
  • Microsoft Outlook
  • Microsoft Office
  • Oracle Database Management
  • SAP Expertise
  • Policy and Procedure Implementation
  • Microsoft Excel
  • Operation Monitoring
  • Facebook
  • LinkedIn
Work History
Operations Manager, 01/2020 - 02/2023
Amentum Daggett, CA,

I was working as an Operations Manager with ADNH Compass since January 2012 to Feb 2023 and handling the prestigious operation of Mohamed Bin Zayed Al Nahyan Office (President of UAE) in Abu Dhabi, United Arab Emirates.


Responsible for all HR / Operational & administrative works related for around 1100+ employees working around the Palaces in UAE.

ADNH Compass operates in the Middle East as a partnership between Abu Dhabi National Hotels and Compass Group PLC

Compass Group PLC is a British multinational contract foodservice company headquartered in Chertsey, England, United Kingdom.


The main job responsibilities as follows


  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased profit by streamlining operations.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Reported issues to higher management with great detail.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • To liaise with Training Department for Staff Training
Human Resources Coordinator, 10/2013 - 12/2019
Aramark Corp. Bluffton, SC,
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Contributed to development and maintenance of personnel policies to streamline and standardize procedures.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Developed and administered internal surveys to evaluate employee satisfaction.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
  • Coordinated and administered employee health insurance and retirement plans.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Liaised between multiple business divisions to improve communications.
  • Fostered positive work environment through comprehensive employee relations program.
  • Instructed senior leaders on appropriate employee corrective steps.
Clerk, 01/2012 - 09/2013
Molina Healthcare Inc. Sacramento, CA,


  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintains and keeps of the necessary records related to the staff accommodation plan and location of staff members.
  • Keeps and updates the inventory lists for every apartment which should be signed by the occupants of the apartment.
  • Obtains the new employees' signature for the inventory list and initials the checkout card (clearance certificate) in case of living out / separation.
  • Handle and control employee movements and shifting inside the accommodation
  • Is responsible for fire and safety equipment.
  • Report incidents in the accommodation and report immediately to the Human Resources Department.
  • Handle employee welfare and concerns related to rooms and privacy
  • Coordinate with the contracting company concerning all maintenance issues
  • Coordinate with outsourced cleaning company to maintain the hygiene standards in order to provide our employee a healthy environment
Service Advisor, 06/2011 - 09/2011
Rv Retailer Raleigh, NC,
  • Documented problems and corrective actions to maintain records.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed process improvements to enhance overall delivery of service.
  • Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Technology: Engineering Technology, Expected in 05/2011
-
Calicut University - ,
GPA:
Status -
Additional Information
  • Selected as the best employee of the month award for April 2019 from Royal Crown Prince Office, Abu Dhabi, UAE.
  • Attended Mapping for action training from Compass group
  • Compass Leadership in Action Training
  • Received 10 years of Exemplary Service Award for a decade of experience with the same employer
  • Successfully completed Phishing Awareness Quiz from Compass Group


Languages
English :
Native or Bilingual:
Negotiated :
:
Hindi :
Professional Working:
Negotiated :
:
Arabic :
Limited Working:
Negotiated :
:

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Resume Overview

School Attended

  • Calicut University

Job Titles Held:

  • Operations Manager
  • Human Resources Coordinator
  • Clerk
  • Service Advisor

Degrees

  • Bachelor of Technology

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