operations manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Seasoned Operations Manager and talented leader with 20 plus years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with strategic approach.

  • Policies and Procedures Implementation
  • Mergers and Acquisitions Knowledge
  • Team Leadership
  • Relationship Development
  • Business Development & Planning
  • Complex Problems Analysis
  • Risk Analyst & Audit Management
  • Project Management
  • Cross-Functional Communications
05/2021 to Current
Operations Manager First Hospitality Group Inc Milwaukee, WI,
  • Formulated processes to boost long-term business success and increase profit levels resulting in reduction of financial loss.
  • Set, enforced and optimized internal policies to maintain responsiveness to industry demands.
  • Directed initiatives to achieve regulatory compliance, foster good practices to meet annual external audits.
  • Delegated daily tasks to employees, streamlining daily progress and efficiency.
  • Handled problematic situations to mitigate risk.
  • Managed daily operations tasks orchestrating forward-thinking strategies to accomplish profit and expansion goals.
01/2021 to 04/2021
Private Financial & Operations Consultant Capstone Logistics Jackson, GA,
  • Prepared firms for regulatory internal and external audits.
  • Boosted success of organizations by improving performance, motivation, hiring practices, training programs and management systems.
  • Developed strategic components plans to support future projects.
02/2020 to 05/2020
Director Cambridge Investment Group City, STATE,
  • Managed and reviewed the client onboarding process activities and other change events.
  • Handled customer inquiries and complex situations.
  • Met with Investment Advisors on a weekly basis to understand their support needs.
  • Focused teams on developing innovative and cutting-edge approaches with effective resource allocation and strategic planning.
  • Worked closely with organizational leadership to strategically affect operational direction.
  • Made recommendations for changes in policies based on data and judgment.
  • Provided documentation of processes to comply with regulations and company policies and procedures.
  • Monitored office workflow and administrative processes to keep operations running smoothly.

05/2008 to 08/2019
Vice President, Sales Support Manager M&T Securities Inc City, STATE,
  • Managed coached and provided career development for the operations and sales support teams.
  • Accountable for the development, implementation and quarterly review of the policies and procedures for the equity and fixed income trading desks.
  • Manage and optimize risk related support for senior management, trading desks and financial consultants.
  • Responsible for the departments OSJ files and all internal/external regulatory audits and inquires.
  • Develop and nourish relations with peers and other internal resources.
  • Responsible for compliance, risk management and business continuity plans.
  • Identified opportunities for operational and system related improvements and acted as the lead for the change management activities.
  • Resolved complex trade issues with internal and external resources.
  • Active with the trade review process and monitoring TRACE, Mark Up/Down and best execution trades on a daily, weekly and monthly basis.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Diminished regulatory risks by overseeing adherence to policies and procedures across projects.
Education and Training
Expected in 1990 to to
Bachelor of Science: Business Administration and Communications
Towson University - Towson, MD
Websites, Portfolios, Profiles
  • FINRA Series 7 & SIE License

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Resume Overview

School Attended

  • Towson University

Job Titles Held:

  • Operations Manager
  • Private Financial & Operations Consultant
  • Director
  • Vice President, Sales Support Manager


  • Bachelor of Science

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