operations manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

  • Planning and Implementation
  • Project Management Abilities
  • Decision-Making
  • Staff Training and Development
  • Business Development Understanding
  • Performance Reporting
  • Budgeting and Forecasting
  • Policies and Procedures Implementation
  • Customer Relationship Management (CRM)
  • Microsoft Office Suite Expert
  • Sales Background
  • Problem-Solving
  • Goal Attainment
  • Customer Service
  • Project Management
  • Strategic Planning
  • Staff Training
  • Employee Motivation
  • Operations Monitoring
  • Work Flow Planning
  • Goal Setting
  • Technology
  • Mergers and Acquisitions Knowledge
  • Consultative Sales
  • SAP Expertise
  • Performance Evaluations
  • Risk Management
  • Schedule Management
Operations Manager, 08/2018 to Current
Argo AiPittsburgh, PA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with team leaders on quality audits.
  • Conducted employee observations and documented findings.
  • Monitored resource use to achieve set goals within budget constraints.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Published customer satisfaction results from feedback forms and correspondence.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
Sales Manager, 05/2014 to 08/2018
Diamond Resorts CorporationHonolulu, HI,
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Directed and coordinated products, services and sales activities.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coached, developed and motivated team to achieve revenue goals.
  • Resolved customer complaints regarding sales and service.
  • Recruited, hired and trained outbound and inbound call center representatives and modeled sales generation via outbound calling and problem resolution via inbound calls.
  • Monitored and evaluated team member performance and collaborated to create developmental plans to drive improved performance.
  • Led team to exceed sales quotas for outbound calls and managed team to drive and develop solutions to close sales by identifying and eliminating objections.
  • Guided outbound call center sales team members by coaching, training and delivering direct instructions and assistance in client acquisition.
  • Developed and launched formalized and cost-effective coaching and training platform that effectively measured call team member performance against established objectives.
Salon Manager, 11/2012 to 03/2021
Jc PenneyCaguas, PR,
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • During tenure, hired, developed and managed more than 20 staff.
  • Handled staff development, budgeting and supply ordering.
  • Consistently recognized by management for providing superior customer service.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Resolved guest complaints.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Addressed customer problems quickly and according to service standards.
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Supervised banking procedures, cash flow and accounting processes.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Education and Training
BBA: Business Administration And Management, Expected in 07/2024 to University of Phoenix - Tempe, AZ
: Financial Planner Certification , Expected in to University of Phoenix - Tempe, AZ
Cosmetologist: , Expected in 10/2008 to Royal Beauty Careers - Houston, TX
  • Call Center Manager Certification - 2021
  • Operation Management Certification - 2022

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Royal Beauty Careers

Job Titles Held:

  • Operations Manager
  • Sales Manager
  • Salon Manager


  • BBA
  • Some College (No Degree)
  • Cosmetologist

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