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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Intelligent and enterprising Operations Manager with 6 years of experience in supply chain industry. Growth-minded strategist and implementer of key operational improvements through collaboration with internal and external stakeholders. Expert problem-solver and planner with demonstrated business leadership and development skills.

Skills
  • Process improvement strategies
  • Flow path improvement
  • E-Commerce
  • Staff training and development
  • Multi-site operations
  • Business and Operations Management
  • Warehouse operations
  • Continuous improvement
Education and Training
Georgia Southern University (GSU) Statesboro, Georgia Expected in 2014 B.B.A : Logistics & Intermodal Transportation / Supply Chain, Accounting, Marketing - GPA :
Experience
Flatiron Construction Corp. - Operations Manager
Dallas, TX, 08/2017 - Current
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Identified shared data elements and relationships between data elements and processes, people and systems.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with 10 person team to improve tracking and work issue logging.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Managed 80 departmental associates to provide optimal productivity for multi-building campus.
  • Managed daily operations, including supervising multiple team members across 2 locations.
  • Boosted company efficiency through technology upgrades and process improvements which led to improved productivity metrics and reduced dock to stock time by 33%.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Monitored and directed all aspects of department operations and 160-member outbound operations team in production, safety, equipment, performance, quality and records management.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Spearheaded special projects and increased efficiency through effective emergency resolution.
Coventor Inc - Logistics Manager
Waltham, MA, 12/2014 - 08/2017
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Utilized ordering, tracking and billing systems and associated processes.
  • Oversaw more than $4 million in inventory and supervised 60+ employees in 900,000+ square foot warehouse.
  • Led and managed projects to support logistics efforts and plans.
  • Managed day-to-day shipping and receiving, typically overseeing more than 50,000 packages in 24-hour period.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
  • Researched issues to address shipping errors and packaging mistakes.
  • Supported the southeast delivery network consisting of over 55 stores.
  • Conducted research on logistics operations, including literature reviews, interviews and site visits.
  • Supervised and trained over 100 different personnel in logistics, transportation and inbound/outbound departments, slashing time spent learning job duties from an average of 3 weeks down to 7 work days by implementing and tenured associate mentoring program.
  • Reconciled shipment data between multiple systems to maintain alignment.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Lumen Technologies - Intern
Tucson, AZ, 05/2014 - 08/2014
  • Collaborated in development of increasing delivery speed to customer procedures.
  • Improving flow path to optimize square footage and eliminate extra moves
  • Developing SOP’s to new processes regarding e-commerce fulfillment center
  • Re-training employees on best methods
  • Worked with manufactures through cooperate purchasers to improve label placement and freight delivery condition
  • Learned the overall flow of freight through each department i.e. (receiving, storage, processing, shipping, returns, quality assurance, fulfillment center)
  • Presented a final project on flow path improvement that resulted in a job offer upon my graduation
  • Partnered with 10+ stores in the Atlanta area to find out how to best fulfill their needs and meet expectations

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Resume Overview

School Attended

  • Georgia Southern University (GSU)

Job Titles Held:

  • Operations Manager
  • Logistics Manager
  • Intern

Degrees

  • B.B.A

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