Intelligent and enterprising Operations Manager with 6 years of experience in supply chain industry. Growth-minded strategist and implementer of key operational improvements through collaboration with internal and external stakeholders. Expert problem-solver and planner with demonstrated business leadership and development skills.
Skills
Process improvement strategies
Flow path improvement
E-Commerce
Staff training and development
Multi-site operations
Business and Operations Management
Warehouse operations
Continuous improvement
Education and Training
Georgia Southern University (GSU)Statesboro, GeorgiaExpected in 2014 ā āB.B.A:Logistics & Intermodal Transportation / Supply Chain, Accounting, Marketing - GPA:
Experience
Flatiron Construction Corp. - Operations Manager Dallas, TX, 08/2017 - Current
Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Identified shared data elements and relationships between data elements and processes, people and systems.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with 10 person team to improve tracking and work issue logging.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Managed 80 departmental associates to provide optimal productivity for multi-building campus.
Managed daily operations, including supervising multiple team members across 2 locations.
Boosted company efficiency through technology upgrades and process improvements which led to improved productivity metrics and reduced dock to stock time by 33%.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Conferred with subordinate managers each day to assess needs and optimize activities.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Monitored and directed all aspects of department operations and 160-member outbound operations team in production, safety, equipment, performance, quality and records management.
Improved morale and management communication by creating employee recognition and rewards practices.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Spearheaded special projects and increased efficiency through effective emergency resolution.
Reviewed profit and loss statements and metrics to identify trends and opportunities.
Utilized ordering, tracking and billing systems and associated processes.
Oversaw more than $4 million in inventory and supervised 60+ employees in 900,000+ square foot warehouse.
Led and managed projects to support logistics efforts and plans.
Managed day-to-day shipping and receiving, typically overseeing more than 50,000 packages in 24-hour period.
Analyzed operational performance and implemented plans to attain organizational and financial goals.
Researched issues to address shipping errors and packaging mistakes.
Supported the southeast delivery network consisting of over 55 stores.
Conducted research on logistics operations, including literature reviews, interviews and site visits.
Supervised and trained over 100 different personnel in logistics, transportation and inbound/outbound departments, slashing time spent learning job duties from an average of 3 weeks down to 7 work days by implementing and tenured associate mentoring program.
Reconciled shipment data between multiple systems to maintain alignment.
Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
Lumen Technologies - Intern Tucson, AZ, 05/2014 - 08/2014
Collaborated in development of increasing delivery speed to customer procedures.
Improving flow path to optimize square footage and eliminate extra moves
Developing SOPās to new processes regarding e-commerce fulfillment center
Re-training employees on best methods
Worked with manufactures through cooperate purchasers to improve label placement and freight delivery condition
Learned the overall flow of freight through each department i.e. (receiving, storage, processing, shipping, returns, quality assurance, fulfillment center)
Presented a final project on flow path improvement that resulted in a job offer upon my graduation
Partnered with 10+ stores in the Atlanta area to find out how to best fulfill their needs and meet expectations
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