Operations Manager resume example with 11+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
A strategic management professional focused on identifying new revenue streams, and increasing operational efficiencies through creative management. Organized and passionate with a strong background in communication, sales, strategic planning, budgeting and staffing.
West Chester University West Chester, PA Expected in 2006 Bachelor of Science : Business Management - GPA :
The American Musical and Dramatic Academy New York, NY Expected in 2008 Integrated Program : Musical Theatre - GPA :
Flatiron Construction Corp. - Operations Manager
Broomfield, CO, 07/2014 - 06/2016
  • Managed a team of seven full time and 25 part time employees to exceed curriculum expectations.
  • Increased off-site enrollment headcount from 15 to 160 by generating new revenue streams while fostering partnerships in new off-site markets.
  • Grew on-site student enrollment by over 20% in a 6 month period to comprise a student body of over 800 students.
  • Excelled in client relations and achieved a 90% student retention rate, by acting as liaison between parents and educators to foster student development.
  • Organize and oversee all aspects of class programing to create a safe, supportive, yet challenging environment for student body.
  • Slashed overhead costs 25% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
  • Track and manage budget of $1.9MM with costs directly associated with school year programing (pre-school, after-school and weekend classes).
  • Strategically help develop progressive curriculum for students, aged 4 months through 18 years.
  • Lead producer for end of year showcases and special events by managing staff to oversee all production elements. 
Environmental & Occupational - Client Account Support Associate
North Las Vegas, NV, 02/2014 - 07/2014
  • Provide exceptional support to a team of six to develop and retain clients in the international market with a book of business of over 700.
  • Facilitate the client partnership to adhere to International compliance regulations through maintaining a system of quality assurance.
  • Review and maintain the distribution of contracts, amendments, riders, and certificates within Salesforce.
  • Identify up-sell opportunities by creating customized client materials to inspire the Client Management team.
  • Analyze bargaining strategies by utilizing Cognos reporting for renewals or ad hoc client requests.
  • Create internal operational efficiency by acting as the liaison between the Client Management team and internal departments.
Marriott International - Client Manager
Gaithersburg, MD, 2013 - 02/2014
  • Manage the relationship between Actors' Equity Association's 45,000 members and 100+ Producer Accounts to ensure a mutually beneficial relationship.
  • Increased managed accounts by approximately 25% in less than 1 year by identifying new organizing partnerships. 
  • Excelled in operational efficiency, while supervising the Contract Associates to assure all facets of contract administration are running accurately.
  • Advocate for the Association's membership by developing strategic plans with individual producers to incorporate the Association's long term plan to align with the Producer's future interests.
  • Achieved 95% approval rate of proposals by writing and presenting influential proposals to a committee comprised of elected councilors and members that reflect negotiated terms between Association and Producer.
  • Ensure all contractual terms are in compliance with state and federal laws and guidelines, including insurance requirements, safe and sanitary environments and general labor practices.
  • Track contracts through full cycle (negotiation to clearance) to ensure all contractual terms are met.
  • Provide exceptional confidential support to Members and Producers while interpreting contract language.
  • Negotiated and achieved an average seasonal wage increase upwards of 5% for all managed accounts.
  • Negotiated the transition of companies utilizing smaller contracts into larger substantial contracts, which offered increased Salary and Benefits to the members.
Actors' Equity Association - Professional Actor / Singer
City, STATE, 04/2005 - 11/2012
  • Performed principal roles in various concerts, national tours, regional theatre productions and on international cruise lines. Highlights include: Cirque Dreams, American Idol Semi-finalist and performing at the Kennedy Center.
  • Transferable skills: public speaking, communication, working under pressure, presentation, negotiation, attention to detail, emotional intelligence and people skills.
Applause - Events Coordinator
City, STATE, -
  • Increased average book of business by 25% in one quarter from prior year. 
  • Reduced costs 20% by negotiating vendor contracts and by identifying operational efficiencies
  • Provide exceptional customer experience by intuitively managing clients needs on a daily basis.
  • Prepare, produce and manage all aspects of creative events, while staying at or below budget. 
Adobe Photoshop, Budget Management, Cognos, Client Management, Communication, Contract Negotiation, CRM / Database Management, Event Management, Leadership, Management, Mailchimp, Microsoft Office, Motivation, Presentations, Public speaking, Sales, Salesforce and Strategic Planning.

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Resume Overview

School Attended

  • West Chester University
  • The American Musical and Dramatic Academy

Job Titles Held:

  • Operations Manager
  • Client Account Support Associate
  • Client Manager
  • Professional Actor / Singer
  • Events Coordinator


  • Bachelor of Science
  • Integrated Program

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