Operations Manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
A strategic management professional focused on identifying new revenue streams, and increasing operational efficiencies through creative management. Organized and passionate with a strong background in communication, sales, strategic planning, budgeting and staffing.
Education
West Chester UniversityWest Chester, PAExpected in 2006 ā āBachelor of Science:Business Management - GPA:
The American Musical and Dramatic AcademyNew York, NYExpected in 2008 ā āIntegrated Program:Musical Theatre - GPA:
Managed a team of seven full time and 25 part time employees to exceed curriculum expectations.
Increased off-site enrollment headcount from 15 to 160 by generating new revenue streams while fostering partnerships in new off-site markets.
Grew on-site student enrollment by over 20% in a 6 month period to comprise a student body of over 800 students.
Excelled in client relations and achieved a 90% student retention rate, by acting as liaison between parents and educators to foster student development.
Organize and oversee all aspects of class programing to create a safe, supportive, yet challenging environment for student body.
Slashed overhead costs 25% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Track and manage budget of $1.9MM with costs directly associated with school year programing (pre-school, after-school and weekend classes).
Strategically help develop progressive curriculum for students, aged 4 months through 18 years.
Lead producer for end of year showcases and special events by managing staff to oversee all production elements.Ā
Environmental & Occupational - Client Account Support Associate North Las Vegas, NV, 02/2014 - 07/2014
Provide exceptional support to a team of six to develop and retain clients in the international market with a book of business of over 700.
Facilitate the client partnership to adhere to International compliance regulations through maintaining a system of quality assurance.
Review and maintain the distribution of contracts, amendments, riders, and certificates within Salesforce.
Identify up-sell opportunities by creating customized client materials to inspire the Client Management team.
Analyze bargaining strategies by utilizing Cognos reporting for renewals or ad hoc client requests.
Create internal operational efficiency by acting as the liaison between the Client Management team and internal departments.
Marriott International - Client Manager Gaithersburg, MD, 2013 - 02/2014
Manage the relationship between Actors' Equity Association's 45,000 members and 100+ Producer Accounts to ensure a mutually beneficial relationship.
Increased managed accounts by approximately 25% in less than 1 year by identifying new organizing partnerships.Ā
Excelled in operational efficiency, while supervising the Contract Associates to assure all facets of contract administration are running accurately.
Advocate for the Association's membership by developing strategic plans with individual producers to incorporate the Association's long term plan to align with the Producer's future interests.
Achieved 95% approval rate of proposals by writing and presenting influential proposals to a committee comprised of elected councilors and members that reflect negotiated terms between Association and Producer.
Ensure all contractual terms are in compliance with state and federal laws and guidelines, including insurance requirements, safe and sanitary environments and general labor practices.
Track contracts through full cycle (negotiation to clearance) to ensure all contractual terms are met.
Provide exceptional confidential support to Members and Producers while interpreting contract language.
Negotiated and achieved an average seasonal wage increase upwards of 5% for all managed accounts.
Negotiated the transition of companies utilizing smaller contracts into larger substantial contracts, which offered increased Salary and Benefits to the members.
Actors' Equity Association - Professional Actor / Singer City, STATE, 04/2005 - 11/2012
Performed principal roles in various concerts, national tours, regional theatre productions and on international cruise lines. Highlights include: Cirque Dreams, American Idol Semi-finalist and performing at the Kennedy Center.
Transferable skills: public speaking, communication, working under pressure, presentation, negotiation, attention to detail, emotional intelligence and people skills.
Applause - Events Coordinator City, STATE, -
Increased average book of business by 25% in one quarter from prior year.Ā
Reduced costs 20% by negotiating vendor contracts and by identifying operationalĀ efficiencies.Ā
Provide exceptional customer experience by intuitively managing clients needs on a daily basis.
Prepare, produce and manage all aspects of creative events, while staying at or below budget.Ā
Skills
Adobe
Photoshop, Budget Management, Cognos, Client Management, Communication, Contract Negotiation, CRM / Database Management, Event Management, Leadership, Management, Mailchimp, Microsoft Office, Motivation, Presentations, Public speaking, Sales, Salesforce and Strategic Planning.
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