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operations manager resume example with 16+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Talented Operations Manager bringing 20+ years of experience and demonstrated record of accomplishment in Transportation. Proficient in operational enhancements, quality improvements and team leadership based on experience strategies. Cross-functional collaborator well-versed in developing successful teams and motivating employees to meet individual and team objectives all aspects of the of the transportation business.

Skills
  • Problem-Solving
  • Logistics Oversight
  • Staff Training and Development
  • Multi-Unit Operations Management
  • Maintaining Compliance
  • Recruitment and Hiring
  • Administrative Management
  • Goal Setting
  • Transportation Management
  • Safety Compliance
  • Accident Investigation and claims.
  • FMCSA Compliance and Certified in Substance abuse,Alcohol in the work place 49CFR,
  • Maintenance & repair
Experience
Apr2012 to Current Operations Manager J.D. Byrider | Akron, OH,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Enforced federal, state, local and company rules for safety and operations.
  • Collaborated with team leaders on DOT audits.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Built strong operational teams to meet driver and brokers demands.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Generated performance and labor strategies to compete in new and existing markets.
  • Supported accident investigations and prepared related paperwork.
  • Collaborated with team leaders on quality audits.
  • Built strong operational teams to meet process and production demands.
  • Measured and reviewed performance via KPIs and metrics.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
01/2007 to Mar2022 Logistics Manager Kavak | Bogota, NJ,
  • Demonstrated exceptional customer service to both internal and external customers.
  • Led and managed projects to support logistics efforts and plans.
  • Collaborated in dot audit.
  • Supervised daily management of logistics and transportation activities,
  • Worked collaboratively with customers and drivers at various levels.
  • Coordinated fright for drivers.
  • Supervised and trained over 70 personnel in logistics, transportation and 5 departments, in logs books-eld dot compliance, inspections and in drug and alcohol and others.
  • Drafted budgets, monitored warehouse costs and reduced expenses.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Managed multiple small and large-scale projects in cross-functional environment.
  • Overhauled annual operations budget and related fiscal forecasting and planning activities, resulting in 15 % decrease in expenses.
12/2005 to 01/2007 Logistics Manager Kik Custom Products | Oncal, CA,
  • Troubleshot and formulated strategies for expected and unanticipated logistics issues.
  • Led and managed projects to support logistics efforts and plans.
  • Supervised daily management of logistics and transportation activities,
  • Demonstrated exceptional customer service to both internal and external customers.
  • Maintained high standards of internal and external customer service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Key member of global distribution operations team that coordinated shipments across 48 countries.
  • Conducted research on logistics operations and performed literature reviews, interviews and site visits.
  • Saved costs through negotiating contracts with freight companies and suppliers.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Reviewed profit and loss statements and metrics to identify trends and opportunities.
  • Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
Education and Training
Expected in Associate of Science | Business Administration and Management Florida National University, Hialeah, FL GPA:
Certifications
  • Certified Saftey

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Resume Overview

School Attended

  • Florida National University

Job Titles Held:

  • Operations Manager
  • Logistics Manager
  • Logistics Manager

Degrees

  • Associate of Science

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