LiveCareer-Resume

operations manager resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Human Resources and Operations management professional with proven ability to lead, inspire and motivate employees to achieve organizational goals. Dedicated to driving the success of the organization through teamwork. I am an accomplished professional with over 10 years of experience in sensitive corporate environments, and more recently transitioning into marketing and brand experience. A detailed-oriented, driven professional who thrives on working in a fast-paced work environment, exemplifies leadership and ensures quality or work is always efficient and effective for both company and client.

Skills
  • Client Services - Program management - Inventory and Asset control - Budget creation and Management -
  • Recruitment and Hiring - Office Management - Business Operations - Event Logistics - Microsoft Office Suite -
  • Training and Compliance - MAC & PC Systems - G Suite - Sharepoint - CoStar REApplications - Concur -
  • Salesforce - AIR Forms - Skype for Business - Workmajig - Asana - Outlook - Zenefits - Lessonly - JazzHR -
  • Loom - Harvest - Trainual - Calendy - Slack - Gusto - Atlassin:Confluence & Jira
Work History
Operations Manager, 07/2018 - 06/2020
Flex Irving, TX,
  • Manage the operations of entire 46,000sf facility, while providing support to CEO and Managing Partner
  • Manage all office vendors e.g: floral/plants, cleaning service, office-wide sound system, beverage & water systems, security, cleaning/janitorial, branded marketing vendors
  • Manage all Office, Marketing, and Production supply inventory
  • Conduct telephone/in-person interviews
  • Administer on-boarding and new hire training and orientations for all new employees
  • Lead and mentor in new internship program that hosts college enrolled students at the agency
  • In a partnership with Finance manage and track forecasts against budgets including headcount, vendor and resource costs on Workamajig
  • Lead logistics for 4th floor build out and design
  • Facilitate internal company events and meetings
  • Assist Production Department with client events as necessary, including onsite
  • Develop and maintain Lessonly content at EA, a new software tool designed to efficiently and productively support continued training
  • Creator and lead in Agency EA’s new building/employee safety initiative, coordinate and lead ongoing safety training
  • Identify and facilitate activities/processes that build cultural awareness, impact professional development and support retention
  • Identify core and critical issues to organizational performance and clearly communicate status, progress, and results across the organizational boundaries and levels
  • Build and maintain relationships inside and outside the organization to ensure strong collaboration, raise the profile of the team and it’s key initiatives, and capitalize on emerging opportunities
  • Anticipate, recognize, and work through resistance or setbacks individually, and work well with others when conflict arises
  • See opportunities, ensure alignment with objectives, find common ground, and promote understanding of alternative view point before driving for closure and cooperation
  • Initiate, plan and execute business process improvements to reduce friction and accelerate the productivity in the organization
Operations Coordinator, 08/2013 - 07/2018
Sunpower Corp. Taunton, MA,
  • Manage all office facilities and vendors
  • Manage office receptionist
  • Conduct on boarding training for all new hires on company wide processes and procedures
  • Oversee sales and business licenses of brokers/salespersons in accordance to state regulations
  • Train and manage employee timesheets using Workday
  • Process, code, and reconcile all AP invoices ensuring all are coded correctly to include all required documentation and process payment via Concur and Workday
  • Responsible for 150+ monthly accounts and third-party vendors
  • Approve and code company-wide expense reports and company credit cards with Concur
  • Update and maintain data in CRM (Salesforce) on a daily/weekly basis as needed
  • Aid in the training creation of a customized CRM tool, first in company history - reAPPS
  • Process work orders and purchase orders for office wide efficiencies
  • Plan and execute regular company events and functions for 200+ employees
  • Handle and manage marketing signage for SD County (over 1,000 signs) while maintaining strict brand standards day-to-day and throughout three rebranding stages of the company
  • Frequent communication with multiple project managers, city officials for permits, brokers and design manager
  • Order and manage office and production room supplies while managing copy production room for marketing materials
  • Facilitate printing, cutting, and assembly of marketing materials for professional marketing packages and marketing collateral
  • Coordinate and manage facilitation of large marketing mailers in house
  • Coordinate and schedule service and maintenance on all office equipment
  • Process commissions for 95 brokerage sales professionals
  • Manage and processed AR/ invoicing for brokerage commissions (checks and wires)
  • Collect signed leases, LOI, commission agreement, financial statements to process closing of a sale/lease
  • Reconcile brokerage commissions AR and follow up with aged receivables
  • Generate monthly invoices and other accounting documentation and remit to clients
  • Ensure client billing accuracy to match statement of work/estimate specifications
  • Assist with operational and accounting system conversion as required
  • Perform commission rate changes, transfers, write-offs, and generate commission invoices
  • Manage billing cycle process from the point of inception to receipt of payment
Financial Administrator, 01/2012 - 01/2013
General Physics Corporation Cary, NC,
  • Assist the Senior Financial Manager by providing professional accounting oversight of Marine Corps
  • Community Services (MCCS) Non-appropriated Funds (NAF) financial programs
  • Review financial policies and procedures to ensure they are appropriate and accurate and provide input to
  • MCCS’s financial briefings
  • Generate financial analyses and prepare a variety of reports and related documents
  • Perform a variety of tasks related to financial planning and administration of accounting systems covering operations and expenses of supported MCCS activities
  • Responsible for all required Property Management System (PMS) cashier reports, both in generating accurate completion of the required or requested cashier reports required by management for Camp
  • Pendleton
  • Responsible for processing of Daily Activity Record, running cash reports, verifying/balancing cash safe, responsible for closing and making shift drops and processing status of deposits
  • Complied with all fire,security, health, and EEO regulations
Human Resources Associate, 01/2009 - 01/2012
Fifth Wall Scottsdale, AZ,
  • Work closely with candidates on a day to day basis to achieve staffing goals
  • Handle on-boarding of new temporary employees including coaching on best practices
  • Conduct performance evaluation calls with management to ensure service needs were met
  • Review resumes, conduct phone screens and in-person interviews with qualified applicants for both current and future openings
  • Manage the interview process for those candidates under representation including presenting job opportunities to candidates, coordinating interviews with clients, post-interview debriefing of candidates, offer negotiation, and post-hire feedback and problem resolution
  • Manage orientation for new hires
  • Monitor, audit, maintain, and ensure compliance with employee files
  • Analyze and maintain HR metrics, reports, communication, surveys, organizational charts, and other reporting as requested by the business
  • Build rapport with others, i.e., candidates, company clients, co-workers to gain the trust/confidence with others
Education
High School diploma: , Expected in
-
Coachella Valley High School Thermal - , CA
GPA:
Status -
Bachelor’s Degree: Sociology, Expected in 2009
-
California Baptist University - Riverside, CA
GPA:
Status -
Additional Information
  • AWARDS , Employee of the year 2017 - Cushman & Wakefield CERTIFICATES High Performance Collaboration: Leadership, Teamwork, and Negotiation - Northwestern University Writing and Editing: Word Choice and Word Order - University of Michigan
Certifications
  • Area of certification Training - Timeframe

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Resume Overview

School Attended

  • Coachella Valley High School Thermal
  • California Baptist University

Job Titles Held:

  • Operations Manager
  • Operations Coordinator
  • Financial Administrator
  • Human Resources Associate

Degrees

  • High School diploma
  • Bachelor’s Degree

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