Operations Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Analytical and focused Administrative Associate adept at evaluating office processes to improve efficiency and accuracy. Offering 20 years of administrative support experience, including schedule management, accounting support and customer service. Proficient in QuickBooks with expertise in electronic document management.

  • Operations Monitoring
  • Maintaining Compliance
  • Logistics Oversight
  • Incidents Management
  • Financial Statement Review
  • Administrative Management
  • Customer Service Management
  • Billing and Invoicing
  • Microsoft Office
  • Intuit QuickBooks
  • Data Entry
  • Customer Service
  • Problem Solving
  • Verbal and Written Communication
Operations Manager, 09/2013 - Current
Levy Restaurants, Inc. Oklahoma City, OK,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Supported accident investigations and prepared related paperwork.
  • Enforced federal, state, local and company rules for safety and operations.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Entered data into QuickBooks system to update client account information and demographics.
  • Completed and recorded customer payments by processing in QuickBooks system.
  • Contacted vendors to follow up on late invoices.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 5 drivers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Scheduled loads according to priority and available equipment.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Reported delays, accidents or other traffic and transportation situations.
Dispatcher, 06/2005 - 08/2013
Cornerstone Building Brands Harrisville, UT,
  • Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
  • Responded to customer messages in regards to delivery issues.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
  • Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
  • Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
  • Oversaw bookkeeping and dispatching operations.
Senior Paralegal, 01/1999 - 06/2003
Amazon.Com, Inc. Santa Fe Springs, CA,
  • Participated in client interviews, observed questioning process and documented information.
  • Entered client data to manage records and customer relationships
  • Interviewed clients and obtained vital case information to support associates.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Processed visa and immigration services with accurate and complete applications.
  • Gathered required immigration application documents and assisted with filing.
  • Prepared accurate and complete forms in consultation with client and submitted applications to correct government entities on behalf of client.
  • Drafted and sent correspondence to clients and assisted clients with documentation acquisition and assembly and completion of forms.
  • Reviewed client files regularly, consulted attorney and prepared regular status reports to clients and tracked multiple deadlines simultaneously for employer clients.
  • Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.
  • Assisted with initial client intake to obtain relevant case information and evaluated case issues and case strategy in coordination with attorney or case manager.
Paralegal, 01/1997 - 12/1998
Guard Insurance Group Nashua, NH,
  • Interviewed clients on interrogatories and recorded answers in writing, reviewing answers with attorneys and preparing answers in final form for submission.
  • Tracked, stored and organized data in accordance with proper chain of custody protocols.
  • Tracked data, created graphs and completed calculations using Microsoft Excel.
  • Responded to client calls and inquiries to deliver applicable information.
  • Organized and prepared case exhibits and evidence for trial.
  • Drafted witness declarations and pretrial statements.
  • Called witnesses to give testimonies during court hearings.
  • Met with clients and attorneys to discuss case details and evidence.
  • Contacted witnesses and scheduled interviews and evaluations.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Communicated pertinent information to clients via phone, email and mail.
Education and Training
High School Diploma: , Expected in 06/1995
Renton Senior High School - Renton, WA
: Law (Pre-Law), Expected in
Bellevue College - Bellevue, WA

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Resume Overview

School Attended

  • Renton Senior High School
  • Bellevue College

Job Titles Held:

  • Operations Manager
  • Dispatcher
  • Senior Paralegal
  • Paralegal


  • High School Diploma
  • Some College (No Degree)

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