operations manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

  • Problem-Solving
  • Staff Management
  • Staff Training and Development
  • Staff Training
  • Operations Monitoring
  • Decision Making
  • Budget Development and Management
  • Financial and Cash Flow Analyses
  • Team Leadership
  • Customer Service
Operations Manager, 05/2020 - Current
Pilot Freight Services West Des Moines, IA,
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Enforced federal, state, local and company rules for safety and operations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Collaborated with team leaders on quality audits.
  • Managed scheduling, training and inventory control.
  • Resolved challenges associated with company websites, vendors and telecoms.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Responded to information requests from superiors, providing specific documentation.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
Private Nanny, 06/2016 - 05/2020
Sage Hospitality Resources, Llp Irvine, CA,
  • Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Helped children discover enrichment activities to inspire imagination and creativity.
  • Sparked creativity and imagination by teaching children new ideas each day.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Met with parents to reflect on and plan for children's activities and development.
  • Dropped off and picked up children from school and extracurricular commitments.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Monitored playtime to prevent overuse of technology, television, or other influences.
  • Prepared nutritious meals, cleaned laundry and sanitized play areas.
  • Helped with homework, studying and reading to enhance learning.
  • Secured indoor and outdoor premises to protect children.
  • Supported household operations by completing laundry, cooking meals and performing light cleaning.
  • Cared for 4 children ages 3 weeks to 11 years old on and off for four years.
  • Took children to and from school and extra-curricular activities.
  • Ensured physical and social well-being of each child.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Administered medication and minor first aid to sick and injured children.
  • Traveled with family to help with vacation activities and childcare.
  • Assigned age-appropriate chores to encourage self-confidence and responsibility.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Collaborated with parents to develop and implement discipline programs to promote desirable child behavior.
Public Area Attendant, 10/2017 - 01/2019
Marriott International, Inc. City, STATE,
  • Maintained hotel public areas sparkling clean, sanitary, secure and inviting to guests, with focus on lobby, restrooms, business center, front desk and health center.
  • Adhered tirelessly to public and company health and sanitation standards to keep guests and colleagues safe from disease transmission and injuries.
  • Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept alert for guests in need of help and practiced exemplary hospitality.
  • Interacted warmly, courteously and professionally with guests, patrons and associates and cultivated joyful, inviting atmosphere while performing menial but important tasks with vigor.
  • Logged cleaning and maintenance work accomplished, maintained cleaning supplies and reported public area repair needs to facilities team.
  • Followed company uniform, performance and security policies with every job.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Dusted furniture, machines or equipment.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Inspected furniture for damage or stains in between guest stays.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Managed linen cart by keeping neat and organized.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Delivered extra linens, paper products and toiletries to guests.
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Organized supplies for use based on expected customer needs.
  • Communicated with maintenance team on damages to repair.
Horseback Riding Instructor, 09/2015 - 05/2016
Hillside Training Stables City, STATE,
  • Instructed participants on balanced riding fundamentals essential to rider and horse safety.
  • Monitored rider safety, discussing helmets, whips, boots and saddles.
  • Paired rider with equine partner for lessons based on temperament, personality and experience.
  • Advised participants on proper health care, nutrition, feeding and grazing of horses.
  • Delivered group lectures and hands-on demonstrations to instruct students.
  • Encouraged students to explore individual learning opportunities to expand knowledge of subject areas.
  • Educated students using customized teaching methods and hands-on curriculum.
  • Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
  • Closely monitored and recorded behavior and health of horses and livestock.
  • Maintained equipment with preventive maintenance and repairs.
  • Groomed horses before lessons.

  • Shifted animals between grazing areas to foster sufficient access to food.
  • Cleaned stalls, pens and equipment using water hoses or pumps.
  • Fed and watered livestock and monitored food and water supplies.
  • Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
Education and Training
High School Diploma: , Expected in 05/2016
Saint Francis Catholic High School - Sacramento, CA,
Status -
: Business Administration And Management, Expected in
Sierra College - Rocklin, CA
Status -

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Resume Overview

School Attended

  • Saint Francis Catholic High School
  • Sierra College

Job Titles Held:

  • Operations Manager
  • Private Nanny
  • Public Area Attendant
  • Horseback Riding Instructor


  • High School Diploma

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