operations manager resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

  • Time-Management
  • Bilingual Spanish/ English
  • Problem-Solving
  • Logistics Oversight
  • Staff Management
  • Inventory Management
  • Team Leadership
  • Performance Reporting
  • Policies and Procedures Implementation
  • Contract Review and Recommendations
  • Planning and Implementation
  • Performance Monitoring
  • Staff Training and Development
  • Multi-Unit Operations Management
  • Staff Training
  • Incidents Management
  • Workflow Optimization
  • Solutions Development
  • Maintaining Compliance
  • Goal Setting
  • Budget Development and Management
  • Employee Motivation
  • Financial and Cash Flow Analyses
  • Records Organization and Management
  • Administrative Management
  • Budget Control
  • Revenue Forecasting
  • Originality and Creativity
  • Operations Oversight
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Management Team Building
  • Training Management
  • Hiring and Onboarding
  • Performance Assessment
  • Staff Scheduling
  • Recruitment and Hiring
  • Finance and Accounting Oversight
  • Customer Service Management
  • Sales Promotion
  • Filing and Data Archiving
  • Written and Verbal Communication
  • Service-Oriented
  • Microsoft Office
  • Microsoft Excel
  • Excellent Communication Skills
  • Spreadsheet Management
  • Customer Service-Oriented
  • Data Entry
  • Critical Thinker
  • Understands Grammar
01/2016 to Current
Operations Manager United Natural Foods Inc Oneco, CT,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Recruited, hired and trained new hires to optimize profitability.
  • Listened to customer needs to identify and recommend best products and services.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Recruited new employees and built relationships, driving visibility.
  • Extracted information from payroll system and generated reports for various departments and vendors.
  • Compiled statistics, statements and reports on pay and benefits to submit to department heads.
  • Processed new employee paperwork and entered information into payroll system.
  • Prepared and balanced end-of-period reports and reconciled payroll issues.
  • Managed payroll and time and attendance systems.
  • Prepared manual checks and submitted direct deposit through online banking.
  • Supported payrolls, driving timely and accurate payment of employee wages.
  • Controlled departmental facilities use and approved requests for repairs or improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
01/2015 to 01/2016
Accounts Payable Clerk Dierbergs Markets Bridgeton, MO,
  • Interfaced and responded to inquiries to correct accounts payable discrepancies.
  • Handled bi-weekly payroll services for 25 employees.
  • Prepared and processed payrolls.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Accessed financial information to answer questions and gather details about specific accounts.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Classified and summarized financial data to compile and enter in financial records
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Coded invoices and other records to maintain organized and accurate records.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Reconciled or entered report discrepancies found in financial records.
  • Performed bookkeeping and accounting consulting services.
  • Matched orders with invoices and recorded required information.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Handled high-volume invoice processing with minimal supervision.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Reconciled computer reports with manually maintained ledgers.
  • Monitored loans and accounts payable to confirm payments are current.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Compiled, coded and submitted weekly invoices to accounting for payment.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
10/2013 to 01/2015
Beauty Supervisor The Tjx Companies, Inc. Petaluma, CA,
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Used Point of Sale register system to complete transactions.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Delegated work to staff, setting priorities and goals.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
07/2010 to 07/2013
Manager of Business Development and Sales Subway City, STATE,
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Generated ad hoc reports, measuring against core KPIs and team progress to goal.
  • Managed production and distribution of collateral materials to support development and marketing goals.
  • Prepared budgets and approved budget expenditures.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Resolved customer complaints regarding sales and service.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Determined price schedules and discount rates.
  • Tracked monthly sales to generate reports for business development planning.
  • Organized food preparation stations and regularly replenished supplies.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Sanitized food storage and preparation areas to comply with food health and safety requirements.
  • Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
Expected in 07/2010
High School Diploma:
Venus High School - Venus, TX
Expected in
: Business Administration And Management
Tarrant County College District - Arlington, TX,
Native/ Bilingual
Native/ Bilingual

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Resume Overview

School Attended

  • Venus High School
  • Tarrant County College District

Job Titles Held:

  • Operations Manager
  • Accounts Payable Clerk
  • Beauty Supervisor
  • Manager of Business Development and Sales


  • High School Diploma
  • Some College (No Degree)

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