operations manager resume example with 6+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated clinical therapy professional focused on improving patient wellbeing through compassionate and knowledgeable support. Strong communication and problem-solving abilities with a dedicated and detail-oriented mentality. Pre-Licensed; awaiting to take the National Counselor Examination (NCE) for the state of Georgia.

  • Decision Making
  • Systems Implementation
  • Staff Management
  • Workflow Optimization
  • Staff Training and Development
  • Customer Service
  • Problem-Solving
  • Staff Training
  • Performance Reporting
  • Performance Monitoring
  • Goal Setting
  • Planning and Implementation
  • Policies and Procedures Implementation
  • Operations Monitoring
  • Team Leadership
  • Employee Motivation
  • Recruitment and Hiring
  • Administrative Management
  • Originality and Creativity
  • Performance Assessment
  • Hiring and Onboarding
  • Staff Scheduling
  • Performance Evaluation and Monitoring
  • Records Organization and Management
  • Training Management
Education and Training
Walden University Minneapolis, MN Expected in 08/2021 Master of Science : Marriage And Family Therapy - GPA :
  • 3.41 GPA
  • Member of The National Society of Leadership and Success- Walden University Chapter, 2021
  • Member of Chi Sigma Iota-Walden University Chapter, 2016
Eastern Illinois University Charleston, IL Expected in 08/2010 Bachelor of Arts : General Studies - GPA :
  • Participated in Unity Gospel Choir, Fall 2007-Spring 2010
The Chicago School of Professional Psychology Los Angeles, CA Expected in Ph.D. : International Psychology - GPA :
  • Member of The Society for Collegiate Leadership & Achievement, 2022
  • Dissertation: "Mental Health-Addressing Suicides in South Korea"
Tory Burch - Operations Manager
Ontario, CA, 09/2022 - Current
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Addressed customer concerns with suitable solutions.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Conducted employee observations and documented findings.
  • Crafted operations best practices using audits and project management team feedback.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
Focus Treatment Centers - Therapist
Knoxville, TN, 09/2020 - Current
  • Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
  • Conducted mental health counseling using evidence-based practice and clinical models.
  • Provided mental health support for female patients in fast-paced practice.
  • Tracked incoming patient information, intervention plans and patient responses to treatment.
  • Documented staff information, service plans, treatment reports and progress notes.
  • Delivered appropriate therapy based on diagnosis and individual needs.
  • Maintained progress notes and documentation for patient health records.
  • Responded to emergency situations and provided crisis support.
  • Met with up to 20 patients weekly with presenting problems such as mood disorders.
  • Facilitated and obtained appropriate authorizations for care.
  • Performed comprehensive assessments for each patient.
  • Assisted with customer requests and answered questions to improve satisfaction.
Public Consulting Group - Program Director
Virginia Beach, VA, 10/2020 - 02/2021
  • Established strategy for program using evaluation outcomes and research to set goals and direction.
  • Fostered community connections and networks, driving collaborations with local organizations and businesses.
  • Initiated and set goals for programs according to strategic objectives of organization.
  • Supervised program and project managers to provide feedback and resolve complex problems.
  • Spearheaded program planning and staff development to promote growth.
  • Facilitated staff meetings and educational work sessions to strengthen staff competencies.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
  • Devised evaluation strategies to monitor performance and determine need for improvements.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
The Arc Of Chemung - Residential Manager
Elmira, NY, 02/2020 - 10/2020
  • Developed, implemented and monitored patient and resident care, performance improvement programs, policies and procedures.
  • Kept building up-to-date with current fire and health code standards.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Managed security policies to effectively protect 4 residents and more than 10 staff.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
Familylinks - Support Coordinator
Mckeesport, PA, 04/2015 - 01/2019
  • Monitored staff interactions with customers to provide real-time coaching.
  • Resolved complex and escalated support issues.
  • Consulted with customers to gather and define requirements.
  • Resolved customer complaints or answered customers' questions.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Fostered positive and inclusive team culture for support staff.
  • Evaluated performance of support staff and provided coaching to improve performance.

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Resume Overview

School Attended

  • Walden University
  • Eastern Illinois University
  • The Chicago School of Professional Psychology

Job Titles Held:

  • Operations Manager
  • Therapist
  • Program Director
  • Residential Manager
  • Support Coordinator


  • Master of Science
  • Bachelor of Arts
  • Ph.D.

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