operations manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Education and Training
BS: Telecommunications and Film, Expected in - University of Oregon - , GPA: Status - Telecommunications and Film
Instructional Design
*Miller Heiman - Large Account Management Process, LAMP® Certification: , Expected in - - , GPA: Status - [Type text][Type text][Type text]
Skill Highlights
Professional Summary
Specializing in Operations and Account Managment
Providing extensive experience within several specialized healthcare sectors combined with entrepreneurial, relationship building, team building and implementation skills.
Strategic planning
Procedure development
Cost reduction and containment
Streamline Process
Project management
Risk management & inventory control
Analytical
Motivator
Professional Experience
Operations Manager, 01/2014 - Current Fleetcor – Spartanburg, SC,
Family owned and extensively awarded Pacific Northwest/Walla Walla Valley winery.
Increase Wine Club, Online and Tasting Room Sales by 30% through improving processes and implementation of centralized system.
Analyze work process to improve fulfillment activities and improved deliverability of perishable products.
Institute process to maintain adherence to state and federal compliance regulations.
Provide reporting structure and oversight for sales and inventory management.
Hire, train and manage tasting room staff.
Account Executive, 01/2010 - 01/2013 Aetna Inc. – Kingston, NY,
Operates highly specialized outpatient centers in technology-based medical sectors.
Provides clinics in their network with a full suite of management services, infrastructure and treatment financing for self-pay patients.
Responsible for growing financial products and services for self paid elective surgery patients Expanded use of programs by 11% in one year through launching new products, improving operations for existing products and training of financial coordinators in a mature market place with limited growth.
Launched new online tools to 100% of assigned customers in a three-month period.
Field Liaison for Operations, Finance, Marketing and Clinical Team to develop new offering based on customer insights.
Created opportunities for product and relationship expansion through consistent, responsive customer care.
World's largest provider of dialysis products and services.
Analyzed membership data, compare and summarize medical and pharmaceutical claims data to facilitate client contract annual reconciliation, to realize annual cost savings.
Mentored and supported new and existing account managers.
Launched, managed, expanded client programs and developed enduring client relationships.
Key tasks include: client program development, results synthesis, project management for new client launch and ongoing client communication.
Managed operations department that included hiring and developing customer service and data integrity staff.
Developing and designing client reports, determine staffing needs, develop data entry and data integrity procedures, purchase and administrate call center system and membership software Created implementation materials for new clients.
Designed and instituted plan for member and provider communications.
Created and implemented process for responding to request for proposals.
Senior Producer, 01/1997 - 01/1999 Keywords Studios – Burbank, CA,
Leading provider to consumers, healthcare professionals, and brands with content and advertising-based services .
Created budgets, proposals and contracts based on customer requirements.
Effectively managed project costs to stay within budget, including actualizing budget upon project completion.
Scheduled guests and engineers, develop scripts for talk show, direct talent and edit final program for replay on website.
Provider of health care decision support services.
The company's database comprises clinical guidelines that incorporate consensus medical protocols and decision-making tools to address common health concerns.
Increased levels of responsibility in Account Management with direct management of up to 40 national accounts.
Negotiated renewal contracts meeting goal of 90% business renewal.
Up-sell to 80% of eligible customer base for an additional $1.7 million in revenue.
Managed $1.2 million dollar print production budget, instigated and executed new program which decreased costs by using recycled materials while improving quality of mailings.
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