Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Authorized to work in the US for any employer

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Results-oriented business leader with more than Number years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Reliable Operations Manager with over Number years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.

Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Diligent Job Title bringing Number years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.

Advanced Operations Manager offering over Number years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.

Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Forward-thinking Job Title with extensive knowledge of Area of expertise. Known for success in Type industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Ambitious Managing Director with excellent Skill and Skill skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Visionary individual with more than Number years working as Managing Director for Type organization. Highly communicative and experienced in Skill and Skill. Strengths in strategic planning, efficiency and team building.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Detail-oriented Job Title with Number years of Type experience. Expert in Type industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in Area of expertise and committed to punctuality.

Veteran Job Title with top-level skills in Skill. Likeable personality and customer-focused background coupled with expertise in Area of expertise. Ready to tackle new challenges and build success with exciting organization.

Talented professional with expert sales and Skill talents. Composed persona known for having excellent drive. Insightful Job Title with Number years of customer service experience.

Studious Job Title offering Number years of extensive experience in Industry. Top-tier skills in business and operations management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.

  • SAP Expertise
  • Policies and Procedures Implementation
  • Mergers and Acquisitions Knowledge
  • Cost Reduction Strategies
  • Contract Review and Recommendations
  • Team Leadership
  • Relationship Development
  • Project development and life cycle
  • Management information systems
  • Supply Chain Management
  • Budgeting and forecasting
  • Risk analysis and management
  • Work flow planning
  • Strategic planning
  • Startups and turnarounds background
  • Contract Management
  • Procurement and sales
  • Natural leader
  • New product introductions strategies
  • Complex problems analysis
  • Operations management
  • Financial Management
  • Employee relations and conflict resolution
  • Project Management
  • Risk management
  • Expense reports
  • Contract Negotiation
  • Supply chain logistics
  • Cross-functional communications
  • Performance Evaluations
  • Superb time management skills
  • Negotiation
  • Data analysis
  • Budgeting
  • Advanced training in Software Program
  • Business administration
  • Strategic partnerships
  • Sales background
  • Customer relations specialist
  • Logistics Management
  • P&L Management
  • Staff Management
  • Cost reduction and containment
  • Business Development
  • Business planning
  • Vendor sourcing
  • Loss prevention management
  • Therapy programs
  • Project oversight
  • Hiring and recruitment
  • Accreditation coordination
  • Training and mentoring
  • Occupancy strategies
  • Profit improvements
  • Patient education and counseling
  • Immunizations
  • Team Building
  • Multidisciplinary team collaboration
  • Drug utilization review
  • Drug inventory management
  • Pharmacy operations management
  • Relationship building and retention
  • Healthy meal preparation
  • Seasoned in medical clinical procedures
  • Inventory and restocking
  • Medication dispensing
  • Wellness services
Work History
Operations Manager, 09/2018 to 05/2022
Cabot CorporationAkron, OH,
  • Consistently drove associate retention over 3 years averaging 93+% while leading a team of 60 associates and 2 managers
  • Developed and implemented an Individual Invoice Accuracy Scorecard measuring associate product accuracy driving a 5% improvement to 96% invoice accuracy at a center level
  • Scorecard was published as a national template directly impacting front lines sales resulting in greater client satisfaction and SLA commitments being met
  • Participate in weekly (VIP) sales round up meetings reviewing inventory, forecasting, sales and future projections with sales leaders and business unit leaders
  • Established process improvements that drove labor cost reductions resulting in 5.8% improvement FY'12 resulting in a $316,000 YTD favorable to plan finish
  • Mountain Region SME for
  • Finished Goods Inventory participates in national team to improve inventory control while enabling sales to have direct access to inventory ultimately driving revenue improvement
  • Nominated to be a site lead to work with sales during SAP implementation
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Developed systems to track and log work issues.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Identified procedure or process changes required to improve performance and productivity.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Increased profit by streamlining operations.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Formulated processes to reduce downtime and financial loss.
  • Reviewed operations reports to understand numbers and trends.
Team Leader Manager, 08/2011 to 09/2018
Fedex Cross BorderPueblo, CO,
  • Maintain good working relations with various network departments to ensure
  • The scheduling process flows smoothly
  • Monitor agent calls and provide feedback
  • Provide coverage in agent scheduling gaps
  • Take calls as well as directs calls to agents who can handle them most efficiently
  • Ensure data and call quality
  • Analyzes Contact Center reporting and reports any areas of concern to
  • Administrator Monitor call volumes and adjust agent’s schedules to handle
  • Heavy call volumes (Quality assurance)
  • Facilitated meetings to communicate team performance goals and results.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Increased productivity by Number% and revenue streams by Number% through effective change management practices.
  • Implemented Type new processes to streamline workflow within team, averaging Number hours of additional productivity per day.
  • Developed and delivered new hire transition training and quality assurance programs, increasing new-hire retention Number%.
  • Managed security of team members and sporting events to protect players and families.
  • Coordinated player logistics during games, scrimmages and practices.
  • Monitored incoming calls and provided feedback to Number associates to improve quality of service.
  • Distributed schedules containing game and practice dates and locations to league officials and press.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Collaborated with sales team to set monthly funding goals and tracked progress using Software.
  • Scheduled field reservations for practice and game times with facilities and facility managers.
  • Met with clients to maintain communication to enhance teams' execution on new products.
  • Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.
  • Led employee relations through effective communication, coaching, training and development.
  • Distributed and briefed code of conduct to players, families and staff.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Documented scores and stats of games and distributed results to appropriate people.
  • Organized bus and air transport for players for away games and tournaments.
Quality Assurance Analyst, 05/2009 to 08/2011
Covenant TransportationHartsville, SC,
  • Provide consistent and ongoing mentoring, coaching and training that focus on improving call center leadership, morale, and performance and employee retention
  • Maintain and improve consistency among all levels and departments of the organization regarding call quality expectations
  • Develop a positive team relationship by being supportive, visible and easily accessible
  • Manage, hire, motivate, coach, develop and retain QR's
  • Establish and monitor production standards and adherence with policies Resolve production challenges in urgent, deliberate manner
  • Gather and proactively share Best Practices to help improve performance of each QR and overall call center call quality
  • Direct team to identify opportunities for process improvement
  • Fixed identified issues to improve workflows.
  • Created and achieved product quality objectives and met product specifications.
  • Analyzed and tested different builds to identify, trace and help resolve bugs.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Used SQL, Test Director and TestBench to assist with completing projects.
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Mentored and coached team members on QA topics and strategies.
  • Examined events in application log management and monitoring tool to identify root causes for failures.
  • Created and gained project approval on project test plans.
  • Installed and configured hardware, computer systems and applications.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
  • Participated in requirements and used case reviews.
  • Determined server operating limits with weekly load tests.
  • Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
  • Organized and maintained work environment to allow for maximum productivity.
  • Adhered to standardized software quality assurance best practices, policies and processes.
  • Created successful test scripts to manage automated feature testing,
  • Designed, documented and executed test scenarios to identify software bugs.
  • Reported progress, test metrics and results to project stakeholders.
  • Devised cohesive test plans for projects using advanced testing technologies.
CNA Supervisor, 03/2018 to 05/2022
Chester RegionalCity, STATE,
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Checked supply availability and laid out instruments for Type patient rooms.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Received and processed stock into inventory management system.
  • Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Handled Number calls per day to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Collaborated with team members to achieve target results.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed policies and procedures for effective pharmacy management.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Collaborated with store manager to maintain daily operations.
  • Direct day-to-day administrative and operational functions for Number-bed facility, providing guidance and leadership to over Number employees across more than Number departments.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Organized and facilitated Number department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
  • Reviewed and evaluated test results to suggest care and treatment options.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Communicated with patients, ensuring that medical information was kept private.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Supervised team of Number pharmacy technicians.
high school diploma: accounting, Expected in 2008
Customer Service (10+ years) Call Center (4 years) Customer Care (10+ years) Customer Support (10+ years) CSR (10+ years) Scheduling (3 years) Receptionist (1 year) Billing (10+ years) Cash Handling (10+ years) Microsoft Word (10+ years) Quickbooks (5 years) Microsoft Office (10+ years) Marketing (3 years) Filing (10+ years) Management (8 years) Office Manager Experience (4 years) Typing (9 years) Excel (10+ years) MS Office (10+ years) training (6 years) Communications (10+ years) Management Experience (9 years) Computer Skills (10+ years) Organizational Skills (9 years) SAP (2 years) Inventory Control (7 years) Leadership (10+ years) Human Resources (2 years) Microsoft Powerpoint (8 years) Analysis Skills (5 years) Medical Terminology (1 year) Zendesk (4 years)

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Job Titles Held:

  • Operations Manager
  • Team Leader Manager
  • Quality Assurance Analyst
  • CNA Supervisor


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