Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Versatile Operations Manager adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations and increasing efficiency. Results-driven Management professional with ten years of experience in Warehouse operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.

  • Synapse Software
  • Manhattan Software
  • Six Sigma Green Belt Certified
  • Six Sigma Black Belt Certified
  • Staff training/development
  • Effective leader
  • Coaching and mentoring
  • Performance improvement
  • Directing
  • Inventory
  • Microsoft Excel
  • Report writing
  • Safety
  • Performance reporting
  • Process improvement strategies
  • Cost reduction and containment
  • Performance management
  • Cross-functional communication
  • Continuous improvements
  • Organizational Management
10/2016 to Current
Operations Manager Galapagos Charter Schools Chicago, IL,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Evaluated financial statements and KPI reports to monitor internal performance to devise solutions for improvement and cost reduction.
  • Led and managed projects to support logistics efforts and plans.
  • Drafted budgets, monitored warehouse costs and reduced expenses by 17%.
  • Demonstrated exceptional customer service to both internal and external customers.
  • Analyzed operational performance and implemented plans to attain organizational and financial goals.
03/2006 to Current
Infantry Platoon Leader Amerisourcebergen Corporation - Corporate Ocala, FL,
  • Awarded Infantryman position at the culmination of 14-week basic training and an intensive, specialized Infantry training.
  • Currently serve as an E-7 Platoon Sergeant, leading an infantry platoon in combat operations, providing tactical and technical guidance to subordinates and professional support to both superiors and subordinates in the accomplishment of their duties.
  • Previously supported battlefield operations and provided area/convoy security during overseas assignment in Iraq (Operation Iraqi Freedom) and route clearance/ QRF in Afghanistan (Operation Enduring Freedom).
  • Results: Earned consistent commendations for devotion to duty with citations for excellence in rapidly resolving crisis situations, relating effectively with culturally diverse populations and protecting property and lives.
  • Fulfilled a range of Infantry duties for both combat and peacekeeping missions.
  • Gained proficiencies and experience in: combat patrols, report writing, search and seizures, criminal investigations processing.
07/2015 to 10/2016
Operations Supervisor Radial Commerce, Inc Rialto, CA,
  • Responsible for servicing multiple customer accounts by receiving, stocking, or pulling orders according to request as well as directing workflow of employees within the account.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Maximized efficiency by coaching and mentoring direct reports on lean principles, industry practices, company procedures and synapse system.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
10/2011 to 07/2015
Outbound Supervisor LGSTX City, STATE,
  • Outbound Dock Supervisor Assist in dock operations to ensure that USPS Mail is being loaded according to ABX guidelines and standards.
  • Assist in Departing Mail trucks when needed.
  • Coordinate with supporting assists to ensure all mail containers are appropriately loaded on correct route and trailer.
  • Update daily labor logs and inventory adjustments as needed.
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
Education and Training
Expected in 05/2012
Bachelor of Science: Computer Science, Military Science
Purdue University - West Lafayette, IN
  • Minor in Organizational Leadership
  • 3.1 GPA
Expected in 05/2020
Certification: Lean Six Sigma ( Green Belt )
Purdue University - West Lafayette, IN
Expected in 12/2020
Certification: Lean Six Sigma ( Black Belt )
Purdue University - West Lafayette, IN
Expected in 05/2002
High School Diploma:
Lawrence Central High School - Indianapolis, IN,
  • Certified in first aid/CPR, AED and CompTia A+ Fema Level 1, Fema Level 2 ADDITIONAL INFORMATION Recognition & Awards Honored with (2) United States Army Commendation Medal, (1) Army Reserve Components Achievement Medal, (1) National Defense Service Medal, (1) Iraqi Campaign Medal, (1) Afghanistan Campaign Medal (1) Global War on Terrorism Medal, (1) Good Conduct Medal (2009) etc.
  • Lean Orange Belt Training, Personal Leadership Development Training etc...

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School Attended

  • Purdue University
  • Purdue University
  • Purdue University
  • Lawrence Central High School

Job Titles Held:

  • Operations Manager
  • Infantry Platoon Leader
  • Operations Supervisor
  • Outbound Supervisor


  • Bachelor of Science
  • Certification
  • Certification
  • High School Diploma

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