LiveCareer-Resume

operations manager resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Self-motivated Operations Manager well-versed in [Area of expertise] leadership. Bringing top-level experience in directing all facets of [Type] and [Type] operations. Successful at collaborating with consultants, area leaders and employees to streamline and strengthen processes, boost production and control costs. Highly organized, detail-oriented and safety-driven with solid record of accomplishment in meeting and exceeding business targets. Quality-driven [Job Title] focused on keeping [Industry] businesses agile and efficient in changing market conditions. Background includes hiring and training staff, optimizing workflows and increasing team productivity. Diplomatic and motivational leader with good relationship-building and decision-making abilities. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Skills
  • Policies and procedures implementation
  • Process improvement strategies
  • Systems implementation
  • Cost reduction and containment
  • Workforce training
  • Performance reporting
  • Staff training and development
  • Multi-unit operations management
  • Troubleshooting and problem solving
  • Multi-site operations
  • Cost reduction strategies
  • Delegation
  • Flexible
  • Management
  • Health and safety compliance
  • Goal attainment
  • Procedure development
  • Staff retention
  • Workforce Management
  • Production
Experience
Operations Manager, 03/2020 - Current
Office Depot Jonesboro, GA,
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Assisted in refining procedures, defining best practices and correcting reported audit issues.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed daily operations, including supervising multiple team members across [Number] locations.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Evaluated financial statements and [Type] reports to monitor [Type] performance to devise solutions for improvement and cost reduction.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
Medical Assistant, 11/2012 - 11/2020
South Florida Orthopaedics & Sports Medicine Stuart/Port St Lucie, FL,
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Educated patients about medications, procedures and physician's instructions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
  • Improved patient care and daily task efficiency resulting in smoother operations.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Performed imaging, transcription and verifying tasks to keep office workflows running smoothly.
  • Assisted back office patient processes to reduce customer wait time by approximately [Number]%.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Trained patients on how to properly operate medical equipment.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Positioned patients for optimal comfort prior to procedures.
  • Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Identified operational improvements to drive efficiency and quality of care.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Implemented inventory tracking system to maintain product accessibility and lower equipment cost.
  • Communicated with patients by phone and via written correspondence.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Scheduled appointments for patients via phone and in person.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Medical Assistant, 09/2010 - 07/2012
South Florida Orthopaedics & Sports Medicine Stuart, FL,
  • Prepared, reviewed and submitted patient statements to determine factual accuracy.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Educated patients about medications, procedures and physician's instructions.
  • Reviewed treatment sheets for consistency, completeness and accuracy.
  • Prepared equipment, positioning patients for invasive procedures such as cardiac catheterization.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Answered appointment calls to streamline office operations.
  • Assessed, documented and monitored vital signs for more than [Number] patients per day.
  • Selected equipment for use in ultrasound setup according to specifications of examination.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Maintained and calibrated lab instruments and equipment to streamline use.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Assisted [Job title] in providing customized healthcare options to infants, children and adolescents.
  • Trained patients on how to properly operate medical equipment.
  • Maintained clean and organized work area with adequate supplies and reagents.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Sterilized medical instruments to streamline procedural use.
  • Requested scripts from doctors and verified insurance and coding.
  • Sterilized medical equipment after each procedure.
  • Completed basic physical assessments of [Type] and [Type] patients to provide optimal care.
  • Administered rapid tests such as [Type] and [Type] to help clinical staff assess conditions.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Positioned patients for optimal comfort prior to procedures.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Communicated with patients by phone and via written correspondence.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Scheduled appointments for patients via phone and in person.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Prepared, stained, cover slipped and catalogued cytology specimens.
Education and Training
Bachelor of Science: Exercise Science, Expected in
-
Utah Valley University - Orem, UT
GPA:
Status -
Certificate: CNA, Expected in 04/2012
-
AAACNA - Murray, UT,
GPA:
Status -
Certificate: Medical Assistant, Expected in 12/2010
-
Mountain Land Applied Technology College - American Fork, UT,
GPA:
Status -
Certificate: Phlebotomy , Expected in 12/2010
-
Mountain Land Applied Technology College - American Fork, UT,
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Utah Valley University
  • AAACNA
  • Mountain Land Applied Technology College
  • Mountain Land Applied Technology College

Job Titles Held:

  • Operations Manager
  • Medical Assistant
  • Medical Assistant

Degrees

  • Bachelor of Science
  • Certificate
  • Certificate
  • Certificate

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: