operations manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Bringing hardworking nature, clean driving record and solid work history in transportation positions. Prior knowledge of Lotto Machines. Exceptional customer service skills. Excel in problem solving situations.
Skills
Focus and Follow-Through
Problem Anticipation and Resolution
Human Resources Oversight
Quality Assurance
Troubleshooting Equipment
Team Leadership
POS Terminal Operations
Customer Relations
Equipment operation
City and non-city driving
Commercial driving
Vehicle inspections
Work History
Operations Manager, 04/2015 to Current Plant Interscapes – San Antonio, TX,
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Eased team transitions and new employee orientation through effective training and development.
Troubleshoot Electronics on trucks
Roustabout, 10/2014 to 03/2015 Nabors Industries, Ltd. – Anchorage, AK,
Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
Performed manual operating and maintenance duties in compliance with company quality standards.
Repaired surface machinery and performed period equipment inspections.
Offloaded and loaded crane load and assisted crane operator.
Used hand and power tools safely and efficiently, following all manufacturer and company directions.
Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
Installed and repaired pipes, valves and pumps when on job sites.
Assisted roughnecks with tasks and supplied with equipment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Field Service Technician, 04/2014 to 10/2014 Tesco Controls, Inc. – San Francisco, CA,
Installed new equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Managed on-site and off-site installation, repair, maintenance and test tasks.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Discussed and recommended service options with customers and explained costs involved.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Reviewed technical documentation to complete equipment maintenance and repair.
Key Manager, 01/2013 to 04/2014 Gopuff – Westminster, CO,
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Counted registers and cleaned and secured shop at end of shift.
Developed professional relationships to improve retention of key customers.
Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Learned entire Liquor & Tobacco catalog of items to improve recommendations and increase upsells to customers.
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Mentored new sales associates to contribute to store's positive culture.
Education
High School Diploma: , Expected in 05/2008 to Onaway Community High School - Onaway, MI, GPA:
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