operations manager resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Experience in managing an entire building of more than 300 employees. Visionary leader with solid success leading business operations toward growth. Offering significant experience in production and supply chain management. Committed to increasing productivity through hard work and dedication.

  • Shipping operations
  • Warehouse Management
  • Project management and process analysis
  • Schedule development
  • Coordination
  • Manufacturing and warehouse procedures
  • Loading and unloading protocols
  • Quality assurance standards
  • Certified forklift operator
  • Tower overhead operations
  • OSHA regulatory compliance
  • Utilizing scanner systems
  • Hiring and staffing
  • Overhead Crane Operator
  • Team building
  • People skills
  • Fulfillment and automation exp
  • Computer skills
  • Data Management
  • Planning
  • Inventory coordination
  • Project planning and scheduling
  • Transportation management systems
12/2021 to Current Ecommerce Senior Operations Manager Caliburn International | San Benito, TX,
  • Supervised, assisted and coached other operations managers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Designed and implemented hiring and training practices for personnel.
  • Established short- and long-term company goals, policies and procedures, monitoring progress and results.
  • Provided strategic recommendations to supervisors regarding new or modified company practices.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Directed all day-to-day operations of automated fulfillment facility to provide safe and productive environment to work.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
  • Trained associates on forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
  • Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
  • Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
  • Directed investigations to verify and resolve customer or shipper complaints.
07/2019 to 12/2021 Senior Operations Manager Office Depot | Kenner, LA,
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Coached employees on ways to improve efficiency, accuracy and overall productivity.
  • Oversaw scheduling for day-to-day activities of 40 mobile equipment operators, 30 shipping employees, and 25 receiving associates.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Ran my shifts of over 300 employees
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Held exit interviews and documented information discussed with employees.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Supervised and guided personnel to eliminate downtime and boost productivity.
  • Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
08/2010 to 07/2019 Shipping and Logistics Supervisor Repligen Corporation | Rancho Dominguez, CA,
  • Directed and managed a shipping team of 44 staff.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Trained staff on material handling processes to reduce shipping times.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Organized, scheduled and assigned production work.
  • Conducted safety and hazard inspections of work sites.
  • Directed a team of safety specialists to ensure that associates followed safety protocol.
  • Arranged and stored materials, machines, tools and equipment.
  • Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.
  • Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
  • Removed incoming items from trucks and rail cars and transported materials to staging area.
  • Loaded items in optimal manner to maximize work efficiency.
08/2008 to 07/2010 Ecommerce Quality Control Inspector Metalsa | City, STATE,
  • Consulted with engineers to resolve quality, production and efficiency problems.
  • Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
  • Developed and implemented best practices for defect prevention and continuous improvement.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Maintained up-to-date department organizational chart.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Promoted company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Performed various analysis, which included friability, hardness, weight variation, disintegration, content uniformity and uniformity of weight tests.
03/2006 to 08/2008 Delivery Route Supervisor Fed Ex Ground | City, STATE,
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Consulted with customers to gain feedback and address concerns with products or services.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Supplied wide range of customers with key products in alignment with specified amounts and schedules.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.
  • Continuously surpassed sales goals, optimizing profitability and performance of assigned territory.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Communicated with salesman and account executives to update account information and maintain accuracy.
  • Recognized as top sales generator, increasing sales level by 70% in 2007 alone.
  • Created and enforced policies and procedures for entire logistics team.
  • Managed day-to-day shipping and receiving, typically overseeing more than 400 packages in 24-hour period.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
Education and Training
Expected in 10/2021 to to Bachelor of Science | Business Management Columbia Southern University, Orange Beach, AL GPA:
Expected in 2006 to to Bachelor of Science | Marketing Mississippi State University, Starkville, MS GPA:
Expected in 2004 to to Associate of Science | Marketing East Mississippi Community College, Mayhew , MS, GPA:

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Resume Overview

School Attended

  • Columbia Southern University
  • Mississippi State University
  • East Mississippi Community College

Job Titles Held:

  • Ecommerce Senior Operations Manager
  • Senior Operations Manager
  • Shipping and Logistics Supervisor
  • Ecommerce Quality Control Inspector
  • Delivery Route Supervisor


  • Bachelor of Science
  • Bachelor of Science
  • Associate of Science

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