operations manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Advanced Operations Manager offering over 5 years of experience and proven success in production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.

  • Supply Chain Management
  • Project development and life cycle
  • Policies and Procedures Implementation
  • Team Leadership
  • Business planning
  • Raw materials, packaging and production
  • Business Development
  • Work flow planning
  • Budgeting and forecasting
  • Cost Reduction Strategies
  • Relationship Development
  • Operations management
  • Sales background
  • Unsurpassed work ethic
Work History
08/2015 to Current
Operations Manager Office Depot Kapolei, HI,
  • Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Maximized profits by reducing waste in payroll administration [Number]% weekly and increased sales [Number]% with up-selling techniques.
  • Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Represented company to vendors, municipal customers and other external stakeholders across [Type] and [Type] lines.
  • Managed and allocated staff and material resources to meet production goals.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Maintained constructive client and vendor relationships.
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
  • Oversaw day-to-day operations, including supervising [Number]-person team across [Number] sites.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Spearheaded quality control measures to minimize downtime and propel sales.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Verified compliance with best business practices throughout organization.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages.
11/2009 to 08/2013
Foreman Painter Advance Auto Parts Bay Shore, NY,
  • Oversaw site preparation and job planning for buildings with up to [Number] square feet.
  • Supervised team of [Number] professionals completing painting work for commercial, industrial, institutional and residential customers.
  • Completed final walkthroughs at job sites to close out projects.
  • Checked paint quality, prepared mixes and monitored coverage.
  • Used brushes, rollers and spray guns to complete jobs with speed and accuracy.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Executed work orders for painting team as part of larger project schedule.
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Led crew of [Number] painters and provided mentoring to each, offering assistance wherever needed.
  • Verified completed projects met approved time, quality and cost estimates.
  • Set and revised production schedules to meet changing demands.
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership.
  • Established clear priorities and production quality standards.
  • Communicated daily with vendors to keep project fully operational.
  • Maintained zero site accidents and lost work days for [Number] years.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Evaluated incoming materials for quality and amounts ordered.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
  • Analyzed project blueprints and specifications to identify exact number of [Job title]s needed to complete job.
  • Completed accurate material and labor estimates for jobs with $[Amount]+ budgets.
  • Meticulously tracked all parts and equipment used on each job site.
  • Attended [Number] on-site meetings with subcontractors and clients per month.
06/2009 to 10/2009
Salesman Camp Recovery Pontotoc, MS,
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Generated and followed up on lead lists resulting from specific marketing campaigns.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Completed customer contracts and warranties as part of administrative aspects of sales.
  • Utilized effective communication and active listening skills to create client rapport to grow profitability.
  • Developed and delivered engaging sales presentations to convey product benefits.
07/2001 to 06/2009
Painter Painting Plus City, STATE,
  • Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Obtained correct dimensions and specifications by properly measuring areas.
  • Applied paint with cloth, brush, sponge and fingers to create special effects.
  • Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
  • Safely operated power sprayers and hand tools to prepare and paint large areas.
  • Repaired defects in walls including holes and scrapes.
Expected in to to
: Christian Studies
William Tyndale College - Farmington, MI,
Expected in to to
Schoolcraft College - Livonia, MI

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Resume Overview

School Attended

  • William Tyndale College
  • Schoolcraft College

Job Titles Held:

  • Operations Manager
  • Foreman Painter
  • Salesman
  • Painter


  • GED

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