Obtain a full-time position in a fast-paced environment where I can use my 13+ years of customer and administrative experience to the best of the Company, in addition to having a willingness to acquire new skills and experiences.
Skills
Bilingual (Spanish)
Social Media Knowledge
Customer Service
Articulate and Well-Spoken
Professional and Mature
Team Leadership
Goal Setting
Problem-Solving
Experience
04/2022 to Current
Operations ManagerUs Bank – Tualatin, OR,
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Oversaw aspects of small business fine jewelry retail, handling $10,000,000 in yearly sales for 5 locations.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained new employees to meet job requirements.
03/2020 to 04/2022
Executive Administrative AssistantL. Keeley Construction – Saint Louis, MO,
Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Managed director's calendar and prepared meeting agenda and materials.
Managed and tracked expenses to meet company budget requirements.
Created PowerPoint presentations used for diverse business needs.
Coordinated meeting and work schedules for staff teams and executives.
Created newsletters to share company updates and events.
Tackled and addressed top-level, high-priority issues with professional administrative discretion.
08/2009 to 02/2020
Executive Administrative AssistantL. Keeley Construction – New Castle, DE,
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
Answer phone calls and direct calls to appropriate parties or take messages
Assist in the process of payroll information
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Stand alongside the Owners in order to perform other duties as assigned.
07/2017 to 12/2019
Escrow OfficerRealty One Group – City, STATE,
Provide excellent customer service skills to our clients when in the process of closing on their home - buying/selling
Answering phone calls, coordinating & confirming closing times and responding to questions, comments and concerns of the client
Summarize the recorded/lender documents such as Deeds of Trust, Warranty Deeds, Title Insurance Policies, Seller's Affidavits, etc
Examining the individual titles to check whether it may restrict the property use due to delinquent taxes or other liens
Examine the closing files for any errors and ensure that the information recorded is executed according to the rules and regulations
Facilitating the hold and transfer of funds for buyers and sellers
Prepare closing statements for all parties
Build outstanding rapport with lenders, realtors and other parties involved in the home closing process
Managing the monthly petty cash and preparing daily deposit slips/ company checks for multiple bank accounts.
09/2016 to 01/2019
Sales SpecialistFloor & Decor – City, State,
Provide excellent customer service skills to our customers entering our store by greeting them and assisting with our quality product
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Help customers try on or fit merchandise
Work at the cash wrap in order to finalize transactions and add-on beauty sales and promotions
Inventory stock and replenish new stock
Answer phone calls and responding to questions, comments and concerns of the customers
Leader in sales during our first two quarters of store opening
Maintain and exceed daily sales goals.
09/2016 to 07/2017
Occupational Therapist AssistantCadia Healthcare – City, State,
Manage over 30 customer charts and in charge of scheduling patients
Billing coordinator for insurance adjusters and their worker's compensation clients
In contact with Doctors, Medical Staff and Attorneys in order to acquire medical records, personal information, response requests sent via fax, etc
Implement, or assist occupational therapists with implementing, treatment plans designed to help clients function independently
Attend care plan meetings to review patient progress and update care plans
Work under the direction of occupational therapists to plan, implement, or administer educational, vocational, or recreational programs that restore or enhance performance in individuals
Report to supervisors, verbally or in writing, on patients' progress, attitudes, and behavior
Ensure effective customer service skills to be empathetic with patients after their injuries
Perform other duties as assigned in collaboration with the Occupational Therapist in order to build goals and achieve them effectively.
11/2014 to 07/2016
Escrow OfficerRealty One Group – City, State,
Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
Closed purchase transactions in multi-state, high-volume environment and satisfied customer expectations by meeting timelines and communicating proactively.
Informed customers of loan application requirements and deadlines.
Collaborated with company teams to expedite loan approval processes.
Reviewed client documentation and contracts for discrepancies and mistakes.
Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
Mastered escrow process, title process, financial transactions, company policies and procedures and regulatory requirements.
04/2009 to 09/2014
Owner/Operations ManagerSoutheast Digital Photography, LLC – City, State,
Monitor and perform sales activities to ensure that customers receive satisfactory service and quality goods
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
Plan budgets and authorize payments and merchandise returns
Inventory stock and reorder when inventory drops to a specified level
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
Plan and prepare work schedules and keep records of employees' work schedules and time cards
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
Instruct staff on how to handle difficult and complicated sales.
Education and Training
Expected in 05/2012 to to
High School Diploma: Dimond High School - Anchorage, AK GPA:
2009-2012 - Honor Roll (Cumulative 3.9 GPA)
Expected in to to
: Business Administration And Management University of Providence - Great Falls, MT, GPA:
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