operations manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seasoned Operations Manager with solid record of success in streamlining operations to decrease costs and promote organizational efficiency. Exceptional business expert focused on construction and landscaping. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Offering over 20 years of experience and proven success in management, quality assurance, and leadership. Highly skilled in improving throughput through continuous process improvement and cClaire-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals. Operations Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.

Supervised daily operations.

  • Work flow planning
  • Risk analysis and management
  • Budgeting and forecasting

Management Experience

  • Strong Communication
  • Customer-Centric
  • Positive And Professional
  • Follow-Up
  • Strong Leadership Skills
Work History
Operations Manager, 07/2017 - Current
Office Depot Killeen, TX,
  • Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Worked in tandem with Construction Manager to better understand business process and initiate improvements, helping company improve sales by 25% first quarter, year over year.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
Financial Services Representative, 07/2015 - 07/2017
Genealogybank Orem, UT,
  • Assisted with account reviews and preparation for account reviews.
  • Prepared research reports on stock bonds and mutual funds as assigned by supervisor.
  • Maintained database by verifying information and recording new information when needed.
  • Developed financial models for projects and presentations.
  • Participated in conference calls and meetings and interacted with key leaders.
  • Assisted with month-end closing processes and verified journal entries.
  • Developed skills necessary to manage various organizational bank accounts.
  • Reviewed weekly and monthly budget performance reports, ensuring all departments and agencies operated within allocated budgets and investigated excessive expenses and reporting discrepancies.
  • Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
  • Improved financial status by analyzing results, monitoring variances and recommending actions to Senior Analyst.
Insurance Sales Representative, 07/2014 - 07/2015
Farmers Insurance Las Vegas, NV,
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Sr. Accounting Representative, 05/2013 - 07/2014
Simon Eye Associates City, STATE,
  • Prepared weekly accounts payable aging schedules and ran payment selection and reports for payment requirements weekly.
  • Performed detailed account activity analysis as required for month-end financial variance reporting.
  • Kept journals and documented accounts payable and cash disbursements.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Directed vendor invoice entry for all corporate overhead costs and purchase orders.
  • Answered vendor inquiries and followed up in quickly by phone and email.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
Owner/Bookkeeping Service, 01/2006 - 01/2014
Self City, STATE,
  • Developed and maintained courteous and effective working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Contracted with local businesses to assist in their part time bookkeeping needs.
  • Maintained network of professionals to refer to clients as needed.
  • Prepared monthly, quarterly, annual reports for clients as requested.
  • Marketed skills to micro businesses with modest goals, sought to add value.
Bachelor of Science: Criminal Justice, Expected in 06/2013
Kaplan University - Indiana,
Status -
Associate of Science: Business Management, Expected in 05/1991
Goldey Beacom College - Wilmington,
Status -
  • Licensed Series 6 2016

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Resume Overview

School Attended

  • Kaplan University
  • Goldey Beacom College

Job Titles Held:

  • Operations Manager
  • Financial Services Representative
  • Insurance Sales Representative
  • Sr. Accounting Representative
  • Owner/Bookkeeping Service


  • Bachelor of Science
  • Associate of Science

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